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Reviewed 4 weeks ago

Novotel Dona Sylvia is a very well kept property with great food ,excellent location and very courteous staff. I would definitely recommend this property to anyone looking forward to unwind with friends and family.

Room Tip: All cottages are well kept with unique flora and fauna all around. the property.
Stayed: September 2018, travelled with family
Review collected in partnership with this hotel
Thank Vikram K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NGDSR, General Manager at Novotel Goa Dona Sylvia Resort, responded to this reviewResponded 4 weeks ago

Dear Vikram,

Greetings from Novotel Goa Dona Sylvia Resort!

Thank you for sharing your valuable feedback!

Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience.

We hope to see you soon!!!

Warm Regards,

Vishal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

THERE is no better place than DONA SYLVIA to unwind and relax. The very fact that I had been going THERE with my family twice a year, for the last 8 to 10 yrs itself is a testimony by itself. Excellent and friendly staff, superb amenities, ample of green areas (lawns), one of the largest swimming pool, lots for children too, beach at a stone's throw away, great food and HEAVENLY ROOMS.But what really makes it THE EXPERIENCE is the friendly staff support, specially GITA & RAJESH. I missed ATUL a lot though.
In one word, DONA SYLVIA IS OUR SECOND HOME...

Stayed: September 2018, travelled with family
1  Thank Discover817416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NGDSR, General Manager at Novotel Goa Dona Sylvia Resort, responded to this reviewResponded 3 weeks ago

Dear Prasad,

Greetings from Novotel Goa Dona Sylvia Resort!

We are thrilled to read your review.

Your compliments have been shared to the team especially to Gita & Rajesh It is due to such inspirational feedback we constantly strive for excellence and always make sure that each of our guests leaves the resort with fond memories.

Hope to see you soon!

Warm Regards,

Vishal

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Reviewed 4 weeks ago via mobile

It was a corporate trip to Goa. We stayed here for 3 nights. The resort is located in the peaceful part of South Goa.

The food was great. Staff and services were good too. The rooms were nice, cozy and clean. Cavelossim beach is near by where you can enjoy the sunset and relax. There is a swimming pool and a club house too.

I would definitely recommend to stay at this resort, if anyone is looking for a place to stay in southern Goa.

Stayed: September 2018, travelled with friends
Thank Prakash S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NGDSR, General Manager at Novotel Goa Dona Sylvia Resort, responded to this reviewResponded 4 weeks ago

Dear Prakash,

Greetings from Novotel Goa Dona Sylvia Resort!

We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team.

Hope to see you soon!

Warm Regards,

Vishal

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Reviewed 4 weeks ago

Recently stayed at Dona Sylvia for 4 nights with us and our 2 teenaged kids. Stayed in 2 Boutique Villa king rooms, which form an independent villa. Rooms are adjacent but not interconnected with each other and have separate entries. Hotel has around 20 acres of space and is on the beach, which is very nice and clean and stretches for at least 5 kilometres. Water of the sea is very clean and due to steep slopey beach waves froth when they hit the shore. Resort is very well maintained with very clean walkways ad landscaped with various plants and trees. It is a beautiful resort. Rooms are not very big and are enough for occupancy of two adults only. Hotel staff is good and housekeeping guys do impeccable job. Hotel restaurant Sea gul, though serves good food, is overly expensive! After having one meal at the hotel restaurant, we opted to eat majorly at Robin’s Ark restaurant which is situated just opposite the entrance gate of the Hotel. Robin’s Ark serves exceptional non veg food with much better options and price compared to the hotel restaurant. There is also an option of another restaurant close by called, Mike’s Place which is another good option. It also has live music in the evening. Food is good here too, but I preferred Robin’s Ark. There is also a small supermarket called Demello’s adjacent to Robin’s Ark from where you can buy any necessary items, snacks etc. It keeps a good variety of items. Overall, excellent hotel for family gateways and I highly recommend to anyone who is intending to go for a leisure trip to Goa. I have cut one star for the expensive food at the hotel restaurant.

Stayed: September 2018, travelled with family
Review collected in partnership with this hotel
1  Thank Vinay_sankhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NGDSR, General Manager at Novotel Goa Dona Sylvia Resort, responded to this reviewResponded 4 weeks ago

Dear Vinay,

Greetings from Novotel Goa Dona Sylvia Resort!

It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests.

We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us.

It will be our pleasure to welcome you back for another great stay in our hotel.

Hope to see you soon.

Warm Regards,

Vishal

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Reviewed 4 weeks ago

Pros:

Location - Shares border with the beach. Just 2 minute walk to the beach
Proeperty - Vllas reflecting the Goan Portuguese architecture is a treat for the eyes.Lots of space and amenities.Large swimming pool.
Food - Had only breakfast from the hotel. It was very good. Had lots of options except in the fruits section. Only fruits available were pineapple, papaya and Watermelon. Availability of apple/orange would have been good.However available items were great. Dosa counter, egg counter, Chai counter deserves mention.

Cons:

- Tv remote battery was not working and even after multiple requests it wasn't replaced.

- Tennis is not mentioned as chargeable in the site but was mentioned as chargeable when inquired to play.

- The XBOX wasn't working and they were checking it on all 3 days we were present here. No update until now :D

- Blocked the club house for half day as a wedding party had booked it leaving other guests no access to indoor games.

- Certain items not present in the room when given itself. Bathrobes were not present in our room, minibar was not having items in my friends room. Is there no checklist before a room is provided?

These all may seem silly issues, but being a 5 star property and charging for the same, facility and service of that kind is expected. In several cases the facility and services were strictly average and of budget hotel standards.

Wouldn't really recommend. Would like to try some other option the next time.

  • Stayed: September 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank nithesh297628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NGDSR, General Manager at Novotel Goa Dona Sylvia Resort, responded to this reviewResponded 4 weeks ago

Dear Nithesh Sivasankaran,

Thank you for taking the time to tell us about your experience at the Novotel Goa Dona Sylvia Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us, and it is definitely disheartening to know that there were few concerns during your stay. We have noted them all, be it the remote, x-box, tennis court charges or the facilities not available for a certain period during the wedding.
For the amenities i would like to inform you that there are certain items which are on request, however yes the minibar is suppose to be filled at all times, it shall surely be looked into.
Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Vishal Khosla
General Manager

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