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“More like a 3*. Overpriced”

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Hacienda Na Xamena, Ibiza
Certificate of Excellence
Reviewed 21 July 2014

This hotel should not charge the rates that they do. We paid €435 + VAT for a standard room (no breakfast). When you consider what this can normally get you, in most places, it becomes annoying/frustrating.

The hotel is at the very north of the island (though doesn't take more than 30mins to get south) and admittedly does have stunning views. However, the hotel really doesn't maximise on this. The 'lounge bar' for example is set right back, and from the seats you have to peer over the pool area then the spa pools to get a glimpse of the view. We preferred to sit on the roof of the spa where they have circular day beds, but hidden up there it was hard to get the attention of a waiter to order sundowners.

The reception is fine enough, but to get to most of the rooms however you must walk behind the reception, across a riad-like courtyard (which was very tired and dated), down through the bar (which can only be described as like something out of a tired, dated, 2* resort), around the back of the main pool area, then down a few sets of stairs. The corridors are very basic with no design aspect and quite depressing. Almost dungeon-like.

Once in the room, it gets slightly better. There is no reason not to complain about the room, had we have been paying something like €200. But we were not and this was meant to be a 5* establishment. The Jacuzzi bath worked well, and air con also fine.

There are 3 hotel pools, but the main pool which we used once during our 3 night stay was very cold. Why not heat the main pool? The loungers and chair areas around the pool are nice enough, but you can only really make the most of the view by standing right up to the protective glass railing.

We didn't use the spa as took the fact the hotel is tired and overpriced as probably what we would find in the spa also. Nor did we eat any meals in the hotel.

Overall I would absolutely NOT recommend this hotel for anyone looking for a 5* experience, the prices might be up there but the substance is not. Go to a modern agrotourismo instead, there are many in Ibiza but you must book in advance (which is how we ended up at Hacienda in the first place...)

Room Tip: a higher category room will get you an outdoor Jacuzzi with a view
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  • Stayed: July 2014, travelled with friends
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5  Thank laypy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarloesDamen, Directora de operaciones at Hacienda Na Xamena, Ibiza, responded to this reviewResponded 27 July 2014

Dear guests,

We are sorry to hear that your stay at Hacienda Na Xamena did not live up to your expectations.
I would like to guarantee you that we work every day to give our guests a wonderful experience. It is a shame that you have not made use of all our facilities to be able to experience our hotel as we meant it.
It is true that our pool, next to our solarium is unheated. This pool is used on hot summer days to cool down, while you are enjoying the sun. This is why we have 3 more pools, in order to satisfy every guest´s needs. Our indoor pool is heated, and we also have our outdoor circuit ´Suspended Cascades´, which consists of 8 heated pools right on the cliff, with amazing views.
In order to maximize on the views our hotel is designed to have various layers, which makes that there is see view from every room, our restaurant and lounge Eden, which is the ideal place to watch the sunset, and the solarium.
I am sorry to hear that you have accessed your room through our pool area. Of course this is not necessary, as al our rooms are accessible directly through the inside of the hotel, passing the reception area, though accessing the pool area directly is also possible.
Unfortunately you have already left our hotel unsatisfied, which is something we always try to avoid. Feel free the next time to speak to us about your concerns, so that we can do all in our power to solve your problems in situ.

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162 - 168 of 645 reviews

Reviewed 20 July 2014 via mobile

The location is stunning and the staff really eager to please - although accurately understanding your request can be tricky.
The rooms are very, very expensive. We visited in mid July but the view from our room was absolutely amazing.
Lighting in our room too complicated - just an on/off switch would be fine.
Wi -fi woefully inadequate.
Decorative style disjointed and hap hazard.
They charge €27.50 pp for breakfast which should be included in the room rate.
Cleanliness not what you'd expect from this style of hotel.
The shower flooded the room and cleaning staff very slow to react and help.
Eden restaurant is absolutely fantastic - view breath taking and our food was great.
Spa vastly overpriced and underused - you had to pay to use their pool which no one wanted to do.
With a few changes it could be excellent.

  • Stayed: July 2014
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3  Thank Morwenna917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarloesDamen, Operations Manager at Hacienda Na Xamena, Ibiza, responded to this reviewResponded 28 July 2014

Dear guest,
Thank you for staying in our Hacienda. We are sorry to hear that you are not completely satisfied with your experience. Your comments are taken very seriously and can help us evaluate our productsand services. We are improving our WiFi access and the necessary renovations have been done in a number of showers.
Also thank you for mentioning our great restaurant. It is a shame you have not used our Spa and Suspended Cascades, I can assure you they are fantastic.

Kind regards,

Marloes Damen

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Reviewed 13 July 2014

It's one of these hotels that could be perfect but they fail at it. The view is fantastic, the pool is beautiful, but that's it !

The staff is polite and somehow helpful but very young and a number of them lack experience and seniority. The concierge service is inexistent (we wanted to book a boat tour that they offer and they never got back to us, we had to ask and it couldn't be organized, the explanation provided was weak and no alternative was proposed/possible).

Breakfast is OK (they charge extra, 25E/adult, which I always find interesting when you already spend 1000E/night on your room), but avoid their restaurant (or only come for the view at sunset). They want to play in their league (e.g. waguy on the menu and interesting combinations) but the execution doesn't follow and items are pricey (for what you get/the quality). The service was also total chaos (two wrong dishes brought to our table and they brought us bread with the dessert). Drinks from the bar are OK.

All the tables are really low, you can't fit your knees under them (both breakfast and restaurant) and we are not 1m90! Birds want a share of your breakfast and we saw two mices running around the pool (and hiding below the olive trees). Also the chairs at breakfast were never really clean (bird poo).

It also feels like they ran out of time (and/or money) with the refurbishment. Our room was large and with all the amenities you expect in a 5* was a mix of new and old (new couch but partially old wooden floor, holes in the walls, missing light bulbs, pieces of wood missing, etc). The style of the hotel is also weird, a mix of old-style Spanish hacienda with a Moroccan/Thai touch to it...

Internet via WiFI (and then a satellite link) was working on and off, good enough for email and staying in touch but that's it.

In the end we were lucky as the hotel was pretty empty this week and we had the pool for us most of the time, no need to "fight" for sunbeds or queue at breakfast ! Recommendation for management: this is a fantastic asset, hire a proper manager !

  • Stayed: July 2014, travelled with family
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5  Thank nico_ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

We had the most glorious holiday ever at Hacienda Na Xamena, sprinkled with the perfect wedding day as hosted by the venue. We got engaged at Hacienda in 2012, it seemed only natural to return to the property to host our family & friends for our special day. If a modern sign of true hotelier success is the amount of social media posts & likes it receives then Hacienda must be ranked somewhere near the top; although photos simply do not do it justice. Besides the breathtaking views and stunning sunsets, there is the tireless efforts of the staff to ensure that everything was delivered to the highest levels. Whether hosting our wedding, or simply carrying out daily demands the team were fantastic. As you can tell, we had an amazing experience, we will return and we will never forget what sits firmly at the top of our list of holidays. We recommend it thoroughly & thank Agathe & Sabine and everyone at the hotel for simply being awesome !!

Room Tip: Every room is superb from our experience; but if your planning to spend a little more, choose one of...
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  • Stayed: June 2014, travelled with family
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3  Thank ollywooduae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We stayed for a few days in June for our mini-moon and couldn't have picked a better place. Lovely room - even a standard double was fab with its own balcony and sunbeds, a spa bath in the lounge area and a massive walk in shower. Hotel location is amazing - set in to a cliff so the rooms are cool but every room gets a view over the cliff and out into the bay. The SPA has infinity pools which look out over the bay as well and the view of the sunset is spectacular. We ate in the restaurant a couple of times - the food and service were both great and the tables at the front of the restaurant are reserved for hotel guests so you always get a good view. The SPA treatments, whilst limited in options, were all really good and cater for morning wake-up, massage and evening relaxation. We couldn't fault this hotel at all and were discussing when to go back again before we left. Really, a fantastic hotel!

Room Tip: Get an upgrade to a superior double - they have jacuzzis on the balcony!
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  • Stayed: June 2014, travelled as a couple
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2  Thank Travelaholic44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

We stayed here for a week at the end of May and we had a fabulous time! The room (Junior Suite) was superb, quiet location with a wonderful terrace, indoor and outdoor jacuzzi (both working fine) and a hot steam sauna. This was pre-season, so we had to share the outdoor facilities with only few people, but of course the outside pool was still cold (as can be expected from this time of the year). But there's also an indoor pool, so no need to worry here. And then the cascades with their absolutely magnificent view - totally worth the extra 35€.
Staff at the reception was great while room service and waiters weren't always top-notch. With a little persistence, though, all problems could be solved.

I ABSOLUTELY recommend this hotel for everyone looking for a classy Ibiza holiday!

  • Stayed: May 2014, travelled with family
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Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

This hotel is really a must see it is abit pricey but when you have a view like this from almost all angels of the hotel you dont mind...
On the other hand the dinner was shocking... the price we paid for the quallity was unacceptable!!! A hotel of the statue should invest in a propper chef seeing as though we pay the price for one.

  • Stayed: June 2014
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1  Thank dryclaude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Na Xamena, Ibiza

Address: Calle Na Xamena s/n | San Miguel, 07815 Port de Sant Miguel, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Port de Sant Miguel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Port de Sant Miguel
Price Range: £287 - £951 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Na Xamena, Ibiza 5*
Number of rooms: 77
Official Description (provided by the hotel):
The Hacienda Na Xamena, Ibiza, is a white washed style property suspended 180m high above the glistering Mediterranean Sea, in the heart of a preserved natural park. ... more   less 
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Also Known As:
Hacienda Na Xamena Hotel
Hacienda Na Xamena San Miguel
Hacienda Ibiza
Hacienda Na Xamena, Ibiza Port De Sant Miguel

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