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“Great place”
Review of Balansat Resort

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Balansat Resort
Morpeth, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great place”
Reviewed 25 September 2013

As a fusy individual who has worked in the hotel industry I expect good service, cleanliness and attention to detail.....all of which my partner and I got in abundance. If you want 1st class and luxury go and pay for it elsewhere, but if you want a pleasant holiday in a great place on a realistic budget, book here.
We went as a couple but there were alot of families too, this did not interfere with our peace and privacy, the separate childrens area/pool looked fantastic and appeared to keep the children happy, safe and entertained all day. The beach was wonderful too as well as the efficiency of the transfers/excusions. We did not go with a specific operator but we certainly did not feel left out at any stage of our holiday. The food / restaurant was well laid out, very clean, great choice, a wee bit processed on some things, but overall good. fresh and tasty meals.
I would go back anytime........

Room Tip: Try the prestige apts if you can afford it, if only for the view and position. However I stayed in t...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kate O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Owner at Balansat Resort, responded to this review, 30 September 2013
Dear guest,

We really appreciate your comment on us. Thank you!

It's important for us to hear that our clients enjoy their stay . We're glad you have fun during your holidays and we hope to see you again in the near future ;)

Regards.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
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English first
Manchester, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 September 2013

My husband and myself stayed at this hotel last week and I must say that we had the most wonderful time.

Location could not be better, the food was ample and varied and temperature checked on a number of occasions whilst we were dining to ensure that it was the correct heat.

The staff we encountered were always friendly and happy to help. We stayed in room 111 which overlooked the pool and was basic but clean and well presented, and was away from Casey's bar which would have been my worst nightmare to be near as it is very loud.

The entertainment was at the poolside stage and bar every evening and this ended by 11:00 pm promptly every evening which was ideal for us as we just wanted a really relaxing holiday.

When you walk out of the hotel you are right on the beach which is a beautiful little bay and the fish swim close to the shore so that you can feed them bread.

If you are a couple looking to get away from it all or have a young family who would love the splash pool, beach and early nights you'll love it here.

Room Tip: If you like quiet ask for a room on the Torremar side of the complex and be mindful that there are n...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this review, 30 September 2013
Dear Paula H,

We really appreciate you take some of your time to write a comment on us.

And we all are happy that and your partner enjoyed your stay.

We hopefully we'll see you again in the near future ;)

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2013

Returned from a weeks holiday at the end July / beginning of August after having a brilliant time. We were expecting the hotel to be full with it being the school holidays and so thought that we would be queuing for the buffet food and having to set our alarm clocks for the crack of dawn in order get our all important towels on the sunbeds near the kids pools... BUT NO.... there were never any queues for seating in the restaurant at breakfast, lunch or dinner and always sunbeds available whatever time of day you decided to lounge round the pool (even at 2pm in the afternoon!!). Similarly, we never waited longer than 2 minutes to be served at any of the bars (day or night).
Kids holiday - the splash pool is great and the kids loved the shallow water and slides to play on. There's always sunbeds available for parents however the pool is 'gated' off anyway, so kids can play safely. One point to note however - the kids did get blisters on the soles of their feet from the slides and pool bottom. This was due to them running around frantically for over 5 hours non stop though! It was a bit of a pain though as they had to wear pool shoes for the rest of the holiday. The food available for the kids was great - hotdogs, cheeseburgers, toasties or chips from the snack bar during the day and plenty of choice in the evening in the restaurant. One slight critisism - the chicken nuggets were not made from chicken breast (and I'm not convinced they were actually chicken??!!), but this didn't put the kids off!! The endless supply of free icecream in childrens sized tubs was a god send too!!
Restaurant - plenty of choice every day, always a few meat / fish dishes, plenty of salads, pasta and vegetarian. Food hot and tasty and always plenty on the buffet dishes - lasagne seems to be a favourite dish to serve!
Rooms - we actually stayed in the 'dreaded' room 205 - when the receptionist gave us our key my heart sank (after reading reviews on trip advisor about the horrors of room 205) however I was pleasantly surprised when we opened the room door. The room is basic, but typical Ibizan style, the air con and TV worked (even had kids channels in English - bonus!) and the room was clean, even the bathroom. The views from the balcony were one of the things which made the holiday for us - direct beach and sea view - brilliant! The noise from the Irish Bar below was not overpowering either, granted there was music playing, but it didn't interupt our sleep once, or wake us up (even the kids slept through every night). One point - the patio doors in the bedroom didn't shut / lock properly, but we used the room safe.
We will definitely be recommending this hotel to our friends and coming back for another family holiday here in the very near future! May try out the 'Prestige Apartments' next time!!

Room Tip: Ask for one with a beach / sea view - rooms 204 - 207 - the views are great, especially if you like...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Doherty196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this review, 30 September 2013
Dear Doherty196,

First of all, thank you very much for your comment.

Seeing that our clients enjoyed their holidays is what make all us be proud of our work.

We are all really happy that you and your family had a blast. I can tell that the nuggets are real chicken ;). As a family business one important thing for us is the nutrition of the kids. They have to eat healthy: vegetables, fruit, proper meat and fish, etc. For that reason we improve the buffet area for this season and we're trying to get better year after year.

Hopefully we'll see you again in the near future.

Regards,

The Balansat Torremar team
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Macclesfield
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 September 2013

Just returned from a weeks holiday with family and friends. As a travel agent, I have been fortunate to have stayed in some wonderful hotels. We knew what we were getting from reading other reviews and we got exactly what we were expecting. Waterpark is great for little ones, food was pretty good, better than we expected, all inclusive drinks were good, made even better by the lovely barman we encountered at the pool bar virtually every day and every evening. The staff here work so hard and were always lovely. Our apartment wasnt very clean and the floor wasnt cleaned for the whole time we were there so we brushed and mopped it ourselves. That would be my only criticism. We arrived back to Manchester to discover we had lost our house and car keys. Finally got home (having left our car at the airport) and immediately emailed hotel and got a speedy response to say they were in the safe! I asked them to send them to me and were thriled that less than a week later they were delivered to us! Thats service for you! THANK YOU BALANSAT!! We would definitely return here. Beach lovely, nice walks, very relaxing pleasant holiday.

Room Tip: We had apartment 08 which was by the pool. Close to the entertainment area/pool bar but as everythin...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Owner at Balansat Resort, responded to this review, 30 September 2013
Dear Deborah C,

Thank you very much for your comment. As you may know, as a family business we take all the guest comments into consideration to improve year after year.

We are all really happy you and your family enjoyed you stay and we hope to see you again in the near future.

If anytime you have a problem with the cleanning (the maids don't pop up..) please come to the reception and we'll solve the problem straight away.

Regards,
The Balansat - Torremar team.
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London, United Kingdom
Level 3 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 September 2013

We new the hotel was not going to be five star and we were not wrong , however the room was clean and the service from the hotel manager was fantastic when we found there was a problem with our room. The hotel seemed great for kids as there were what seemed like thousand of the running around screaming , but hey, that's what kids do !
Avoid any rooms over looking the pools as there is karaoke etc in the main area by the pools which was very very noisy . All in all great for a value holiday with kids , if you are a couple maybe look elsewhere

Room Tip: See view, avoid a room overlooking the pools due to noise in the evenings
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this review, 30 September 2013
Dear guest,

Thank you very much for your comment, we are really happy you enjoyed your stay with us.

As we are next to the beach and in a really safe are with a splash pool we have a lot of clients coming with the kids, we have an area prepared for them to enjoy.

However, we have two different swimming pool areas. The other one it's quieter and you'll usually find there more couples or teenagers relaxing. And probably it's the one you stayed in.

All the team is really happy you enjoyed your stay and we hope to see you again in the near future.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 September 2013

We, like many others had mixed views when reading the other reviews on Trip Advisor, however we decided to go and see for ourselves. Let me start by saying we would definitely stay there again.

There were a number of points that took the edge off our stay. Firstly the food. All of the food in the restaurant was lovely, but it was consistently cold. It seemed that everything was cooked elsewhere and brought to the service counters, these were heated from underneath but the overhead lights were not on. This wasn't a one off, it was the same on all the counters, every day. We used the microwave every meal time to heat up the food.

Secondly, if you are given a room at the front of the Hotel, you have a decision to make. You will have a great view of the bay, the beach and the sea from your balcony, BUT its noisy, very noisy, every night. Week day nights the noise dies down about 2am, but on Fri/Sat/Sun it goes on well into the early morning. This noise isn't just from the Irish bar underneath the hotel, but it also comes from the beach bars and other hotels. We mentioned it to the man on reception (incidentally a really friendly and attentive chap), he told us it would get better from tonight onwards, however it didn't. Our choice was to stick with the good view and make sure our little one was asleep before the noise started.

On the plus side: The kids pool is great, secured by a fence to stop them wandering off and with some really great features including slides and a tipping bucket. The water was a bit murky on the first day, due to the huge amount of factor 30 suntan cream that was being washed off in it, but this was quickly remedied by the maintenance guy the following day, he spent 2 hours cleaning it!

The entertainment was varied and engaging. The lady that ran it (Mo?) did the bingo every night fluently in 7 languages. Anybody who would like "two fat ladies" translated into 7 languages, should really stay at this hotel.

The bar staff and, as previously mentioned, the reception staff were all friendly and engaging.

We had a situation during the week where the cleaner accidentally collected our son's teddy when she stripped the bed. We didn't realise this is what had happened straight away, but the following day we reported the missing animal to reception and it was promptly found by the laundry staff and returned to us. We were really grateful and relieved as my son had had it since he was born.

All in all - a good hotel that could be great with just a little more effort.

Room Tip: Ask for a room away from the front if you are a light sleeper.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JESummers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this review, 30 September 2013
Dear JESummers,

Thank you very much for your comment on us. We always take into consideration what our clients think and we're happy you enjoyed your stay with us.

Regarding the buffet area, we're regulary checking the temperature of the food and I can tell it's everything on the correct range of temperatures. However, as the buffet it's open at least for 2 hours at the end the heat of the food it's less than at the begining (always in the correct range).

Our mainteince staff is also regulary checking the swimming pools to make sure our guest have the best.

All in all, thank you for your comments and we hope to see you and all your family again in the near future.

Regards,

The Balansat - Torremar team.
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London, United Kingdom
Level 5 Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 September 2013

a great holiday all round. Good food,staff,hotel entertainment.This was our first family holiday with young children they enjoyed the pool plenty to do.Would recommend this place to anyone.Weather was very hot and we all got a good tan.

Room Tip: do not go next to Casey IRISH Bar
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank greendogavon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this review, 30 September 2013
Dear guest,

Thank you very much for your comment on us.

We are glad to hear you had a blast during your holidays with us and hopefully we'll see you again in the near future.

Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Balansat Resort

Property: Balansat Resort
Address: Puerto de San Miguel | Ibiza, 07815 Port de Sant Miguel, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Port de Sant Miguel
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Port de Sant Miguel
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Balansat Resort 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Balansat Resort is a holiday resort located next to the Puerto de San Miguel beach, on the northern side of the island of Ibiza.The resort has everything you need for a lovely family holiday by the sea.Accommodation consists of 125 apartments. Also you may find two large common areas with gardens and swimming pools, sunbeds, a children's park, a snack-bar, a buffet show-cooking and more. Come stay with us and enjoy all these amenities with your family and friends! ... more   less 
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TripAdvisor is proud to partner with LoveHolidays, Jet2Holidays , Booking.com, Priceline, HostelWorld, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Balansat Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Balansat Apartamentos Hotel Puerto De San Miguel
Balansat Apartments Sant Miquel De
Balansat Resort Ibiza/Port De Sant Miguel

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