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“Great hotel in a lovely small bay”
Review of Balansat Resort

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Balansat Resort
Reviewed 27 December 2013 via mobile

Spent the last week of the season here (oct 25th to nov 1st 2013) and really glad we picked this hotel as was much better than the price suggested. The Irish bar that greats you at the entrance had closed a few weeks earlier but that was not a bad thing as from previous reports it can be very load into the early hours if you get a room close to it. We booked as self catering but upgraded to all-inc once we were happy with the food on offer. The food was of a great standard for all-inc buffet with a good choice and always kept fresh. We picked this hotel for the children's splash pool and this did not disappoint. The 2 main pools were lovely and clean but far too cold to venture in as it was late October after all. Overall a great place and a really good time of year to go as really quiet but still loads to do on this little island.

Stayed: November 2013
5  Thank Robgermaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this reviewResponded 18 February 2014

Dear Robgermaine,

Thank you very much for your feedback, means a lot.

We take into real consideration what our clients think about us and we're really glad you enjoyed your stay with us.

Please, come back! We'll be honored ;)

Thanks again, and we'll hope to see you and the whole family back in the near future.

Regards.

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300 - 306 of 704 reviews

Reviewed 8 December 2013

After reading the reviews of previous guests, it prompted us to book at this hotel. After dropping other guests off at other parts of the island, we arrived at our hotel which was in a very beautiful setting. First impressions were very good. Checking-in could have been a little quicker as only 1 person was doing it and not over quickly! First impressions of the hotel were very good. Our room on the 2nd/top floor was basic but functional. We walked onto our balcony to find we were literally a stone's throw from the beach and the sea, which was to die for!

Regarding the room, things took a turn for the worse - cleanliness very poor, both room service and in the communal areas i.e. stairs and toilets. As people came off the beach sand and spills of drinks were left for days causing a potential hazard. We noticed a large dead moth was left on the stairs for 4 days before it was eventually cleared away along with all the other rubbish. In fact 1 day, after asking a couple of times for the room to be serviced, we gave up and took the law into our own hands and "borrowed" a brush and dustpan from the cleaners room and did it ourselves! Of note, the self-catering facilities were poor and in fact it was very easy to get to the few pots and pans etc as the cupboard doors were hanging off. This was not our problem as we were all-inclusive.

Food - ok but a bit "much the same". There was good variety, cooked well but the menu was a bit limited, perhaps because it was the end of season. It was particularly annoying that parents who's kids were obviously too young to serve themselves and were spilling food and drinks everywhere, took no notice and at times thought it was highly amusing - not so if you was one of the unfortunate guests who slipped on these spillages - not to mention the waste of food. This was not just limited to food, as we witnessed very small children, unable to carry their full plates, actually ended up dropping them and thus breaking the crockery.

One teenager was actually of the opinion that she was a grown-up ( we heard her telling her father that she was going to have as much alcohol to drink as she wanted and to go back to the room in the early hours) but her wings were clipped when she had to wear a child's wrist band because she was under-age to drink alchohol and promptly threw a tantrum - showing her age! This was even more annoying for her as her friend was given an adult wrist band and could drink what she wanted!! 10 out of 10 for the staff vigilence.

Location good if you were not bothered about seeing other parts of the island. In that case you would be better to either hire a car/motorcycle or take the holiday tourist train which operates 3 days a week from outside the hotel and costs 15 euros for a day trip to see other towns/sites. Unfortunately we didn't discover this until it was the end of our holiday and thus too late. However, there were plenty of activities on the beach to keep holidaymakers entertained.

Entertainment in the hotel revolved mainly around children, both during the day and evening with just a singer 1 night, the occasional game of bingo/quiz, which was a farce as it couldn't be heard for the unsupervised children running riot, spilling drinks and ice cream etc, again - parents not giving a jot what happened to their off-spring (as they were on holiday and clearly abandoning any responsibilities for their children!!) that is until one of their little darlings fell into the swimming pool and almost drowned!!

All in all the hotel was good value for money, in a beautiful location, excellent for children (when supervised), but NOT if you wanted a quiet relaxing holiday.

Staff - a mention MUST go to Berta, Pepe and Marcelino who actually made our holiday. They were always pleasant, professional and patient - as they had to be for some of the rude, ignorant and offensive Eastern Europeans who descended on the hotel and showed no respect to the staff or other guests and also stole food out of the dining room on every occasion, filling pockets and bags, acting as though they had never seen food before!!

On this occasion, all-inclusive unfortunately meant "kids go and do what you want" as it's paid for and your parents are on holiday!! This was not a reflection of the staff, purely irresponsible adults.

  • Stayed: October 2013, travelled as a couple
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4  Thank 1sttimers011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Gerente at Balansat Resort, responded to this reviewResponded 18 February 2014

Dear guest,

First of all, thank you for you feedback on us.

What the customer feel is our MAJOR priority.

We'll take notice of all your recommendations and we'll try to improve.

Please, anytime the customer has a problem, you should go straight to reception as we'll try to do our best to change things out.

Regards,

The Balansat Torremar Team

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Reviewed 25 November 2013 via mobile

Stayed here in October half term with the children. The location is fabulous and couldn't be any closer to the beautiful sandy bay of Puerto San Miguel.
Trips available for glass bottom boat rides
And sunbeda and pedeloes available to hire.
The hotel it's self was very friendly and the staff were great. Food was excellent with a huge verity available everyday.
Rooms could do with an upgrade but for what we wanted them for they were more than ok and cleaned everyday too. The swimming pools are lovely but cold!! I swam in the sea as it was warmer but I would imagine during the summer months the pools would be quite refreshing.
We are already planning on returning to balansat next October as we enjoyed it so much. One thing that was disappointing was that caseys was closed so the teenagers were bored in the evening as they were looking forward to going to caseys but other than that I have no complaints.

  • Stayed: October 2013
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2  Thank shal1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Propietario at Balansat Resort, responded to this reviewResponded 18 February 2014

Dear Guest,

Thank you very much for your reply, we really appreciate it and we hope to see you again this season.

Year after year we're trying to improve our services to make our clients feel home.

Regards.

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Reviewed 17 November 2013

All I can say is thank you for yet another perfect holiday. This was our 3rd time in as many years and it just gets better and better. The rooms are basic but do the job, the staff are amazing, very helpful and will always have a smile. The food is great, always plenty of choice. The entertainment was good, Mo is great with the kids and if the kids are happy then the parents are happy, if she was to leave then I dont think the place would be the same. The beach is just a stone throw away with just a few shops near by. There isnt much to do hear so if you want a nice quiet, relaxing holiday that is great value for money then this is the place. Already booked for next year.

2  Thank Alanfoster79
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AptBalansat-Torremar, Manager at Balansat Resort, responded to this reviewResponded 3 February 2014

Dear Alanfoster79,

Thanks for your comment.

Comments like yours make us be proud of our job. Thanks!

We're already working on new improvements for this year.

See you soon and thanks again for your loyalty ;)

Regards,

The Balansat- Torremar team.

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Reviewed 7 November 2013

What can I say, a cracking holiday for the price in an idyllic location. Food fantastic, service and entertainment spot on and best of all, the kids loved it.
Pools were fantastic and with the beach a stones throw away we could ask for no more.

As my title suggests, I have stayed in better maintained hotels but that is just a minor blot on what was a holiday only spoiled by the usual rash of Sunbed reservists that do not use them for the majority of the holiday and the non-potty trained kids(?) not suitable dressed and supervised when swimming.

Room Tip: A lot of comments on here mention the Irish Bar. There has been effort made to cut the noise levels...
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  • Stayed: August 2013, travelled with family
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2  Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this reviewResponded 3 February 2014

Dear Tom C,

Thanks for your comment on us.

We really appreciate you enjoyed your stay with us.

Year after year we're trying to improve, hopefully next time you'll take notice of our improvements ;).

Regards.

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Reviewed 2 November 2013

My father,brother and I have just returned from a lovely week in puerto san miquel at balansat torremar apartamentos.
We had a fun quiet and relaxing holiday staff were very friendly and knew what they were doing.
I am a fussy eater but found the food here nice. They was plenty of things available for breakfast,toast,full English's etc... Dinners were nice, spaghetti sandwiches meat etc... Teas were nice plenty of stuff for children, chicken nuggets,Chips and more.
My dads a vegetarian and found the food here nice and it's safe to say you can see he enjoyed the food... ( we were delighted on Tuesday night when they were a chocolate fountain and profatirolls!)
They were a snack bar between the children's pool and the bigger pool serving hotdogs,burgers,chips and sandwiches.
The rooms were basic but clean and the beds were surprisingly comfy.
Entertainment wasn't great but we wasn't that bothered.
As for the location 5 out of 5!!
I would return to this hotel.

Room Tip: We were in 106c and they were a big palm tree blocking the view of the beach.
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  • Stayed: October 2013, travelled with family
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    • Location
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1  Thank Tilly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this reviewResponded 3 February 2014

Dear Tilly G,

We are glad to hear you had a blast during your holidays.

We are really happy you and your family enjoyed your stay with us. We work hard to please our guest.

Hopefully we'll see you again in the near future.

Regards.

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Reviewed 1 November 2013

Very reasonable accommodation. Nothing fancy, however very good all round accommodation. Clean and tidy. Good pools and right next to the beach. Great location in a lovely resort. A fairly quiet area, which we liked.

Stayed: September 2013, travelled as a couple
Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AptBalansat-Torremar, Manager at Balansat Resort, responded to this reviewResponded 3 February 2014

Dear guest,

Thank you for your comment on our profile.

We really appreciate when our guest take some time to help us improve.

We all hope to see you back next year!

Regards,

The Balansat- Torremar team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Balansat Resort

Address: 07815 Port de Sant Miguel, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Port de Sant Miguel
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Speciality Lodging in Port de Sant Miguel
Price Range: £49 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Balansat Resort 2*
Number of rooms: 125
Official Description (provided by the hotel):
Balansat Resort is a holiday resort located next to the Puerto de San Miguel beach, on the northern side of the island of Ibiza.The resort has everything you need for a lovely family holiday by the sea.Accommodation consists of 125 apartments. Also you may find two large common areas with gardens and swimming pools, sunbeds, a children's park, a snack-bar, a buffet show-cooking and more. Come stay with us and enjoy all these amenities with your family and friends! ... more   less 
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Also Known As:
Balansat Apartamentos Hotel Puerto De San Miguel
Balansat Apartments Sant Miquel De
Balansat Resort Ibiza/Port De Sant Miguel

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