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“Didn't enjoy dinner but enjoyed our stay!”

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Samos Bay Gagou Beach Hotel
Ranked #7 of 7 Hotels in Samos Town
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Didn't enjoy dinner but enjoyed our stay!”
Reviewed 3 August 2014

I stayed here 24th - 31st July with family (4 adults). Saw the tiniest bit of maintenance work being done on the hotel but there was no noise or disruption on our stay, overall it was really quiet!

Downside: The restaurant is an open buffet, I saw flies on the food every day. The restaurant seems clean but flies on the food is my only complaint of the whole holiday. It's less of a problem at breakfast, some of the options are stored in containers, but all hot food is constantly uncovered, as is the salad bar and fruit (which means literally everything is exposed at dinner). Overall the food is simple/plain, with a limited dinner selection and no real dessert to speak of (6 nights out of 7 it's fruit). I wouldn't have booked half board if I'd known.

The bathroom is basic; no bath and the shower is a handheld shower head.

Across the island some roads were a bit hair raising!

Happier stuff! - They hold a Greek night once a week (I think on Monday) which is incredibly popular and the restaurant gets packed out - on that night they have a selection of desserts and more meal options.

The view from the restaurant is lovely! It overlooks the beach, the same view the rooms and verandas have. At night you can see some stars and watch the moon disappearing behind the hill (it happens quite quickly!). A little fishing boat went into the bay one night & there was a seal there on our first day.

The sea is already warm at 9am. We were either on the beach by 10am, or got back from a day out after 4pm and we always found sun loungers. We paid 15 euros pp for a chair, towel and umbrella for the week but you can hire per day (5 euros for 2 beds), some people reserve their favourite spot. Use of the little peddle boat is free. The water is beautifully clear and the beach is very clean - the stones are a little uncomfortable to walk on, it seemed most of the beaches on the island are stoney and the sea shoes are a good buy (9 euros in the town).

The 2 lads who work on the beach will bring food and drink orders out to you; things like the fried potatoes (chips), ice cream and lollies are cheaper than in the neighboring restaurant (Virghina) but the selection differs. We ate in the Virghina restaurant a few times, it was lovely - four of us shared different plates of food like a mezze. Greek bread is probably the most delicious bread I've eaten.

Money wise, I bank with HSBC and took out 180 euros in one transaction from an ATM in Pythagoria, which my bank statement shows up as £142.90 (@1.2596 Visa Rate). On top of that I was charged a total of £6.77 in fees. At first glance it looks like changing money in the UK would've been cheaper. There is an ATM in walking distance from the hotel (reception tell you where). I spent all of it. At the nearest shop to the hotel non-alcoholic cans of drink were 70cents, a small bottle 1 - 1.50 euros. A soft fizzy drink in most restaurants was 1.50 euros, iced tea 2.50 and a milkshake would be 4 or 5 euros. Outside the hotel, restaurants often opened bottles of water and put them on the table without being asked, if we ordered savoury food some bread that hadn't been ordered was often brought to the table - I don't know if we were charged for them as we couldn't read the bill.

The local Greek people were really warm and friendly, as were the staff at the hotel. My mum left her bag (with hers & her boyfriend's money in) in the restaurant and one of the waitresses went out of her way to return it! The guy who owns The End of the World restaurant was quite a character and the guy who works in Nusa (an arts & crafts shop) was great to talk with - he had the most interesting items in his shop. If you buy a Pythagorian cup in Samos/Vathy one shop sells matching bowls (it also has the prettiest glazes) but I can't find anything with the shop's name - as you go into town from the hotel it's in the street behind the row of restaurants - he also sells the aftersun made from olives.

We drove around the island (car hire, 50 euros per day for 2 days, you have to refill the tank 30 euros) and found Pythagoria probably the prettiest town - it has a castle, museum and harbour. We never got to the Hera monument, either of the caves or either of the waterfalls - if you want to visit the latter good walking shoes were recommended (something with decent grip). I really loved the Samos archeological museum in Vathy (3 euros to enter), the Kouros alone made it worth the visit for me, I was surprised at the Egyptian artifacts found on the island. Highly recommend Limneones bay for a swim and food in the restaurant!

Overall, incredibly relaxing holiday.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Michelle x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Somerset
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 1 August 2014

I have been waiting for some time before writing a review of this hotel based upon our stay in June. We wanted to be fair to the hotel and the tour operator but this has turned out to be a vain hope that the experience we had there would be resolved by the tour operator Thomson to our mutual satisfaction.

Although the staff were good and the location ok, I can only agree with a couple of the other reviews made on this site as we experienced noisy renovations whilst we were there. We were not informed of this prior to our arrival and therefore had no opportunity to make a decision as to whether or not we would be prepared to put up with it. If we had been informed then in all likelihood we would have gone prepared for the banging, hammering and drilling that took place throughout our stay - but we were not informed - did they think we just wouldn't notice? . Furthermore, we were advised that the renovations would soon be over but they continued throughout the whole of our stay. Renovations were still continuing as we left and obviously continued after our stay. This is unacceptable for a company of Thomson’s size and standing. It's the classic holiday nightmare scenario and you would have thought they would have learned their lesson over the years.......obviously not!

We made representations to the Thomson rep and initially on the basis that the noise was only temporary we accepted a day's car hire. This turned out to be a complete fallacy as the renovations, as mentioned above, continued throughout our stay. We therefore complained-the first time we have EVER complained about a holiday-and were offered £200 in vouchers which we were told we would receive within 28 days of finishing our holiday. Despite having returned on 6 June we are still waiting at the end of July despite reminders having been sent and promises made by Thomson. Not exactly an amount which would break the bank as far as Thomson were concerned and it certainly didn’t really compensate us for our inconvenience.

Initially, we were not after any sort of compensation we just wanted to make our case and get some sort of apology but now in view of the total inefficiency of Thomson and the untruths told by the hotel about the renovations we felt some form of compensation was due.

For the record we were subjected to:-

1. Pneumatic drilling on a regular basis – can't seem to upload a video of this but believe me it was atrocious.
2. Constant banging, throwing of rubble from the first floor into the back of a pickup, electric drilling and hammering
3. An electrical explosion on the roof caused by one of the contractors who we seriously thought had been electrocuted (the hotel passed this off as being fireworks!)
4. A restaurant that wasn’t open, such that the eating area was in the bar and the food had to be transported around the hotel (and was cold on occasions or at best luke warm).

I have only posted this review in the vain hope that some action will be taken by Thomson to rectify the situation and to warn others. Unfortunately, most package holidays are now sold and operated by a very few number of main holiday operators and as a result they are able to treat holidaymakers with disdain knowing that if you want to go on holiday there are very few holiday company choices and basically you fit in with their arrangements and their standards of customer service. Over the years most other tour companies have either gone out of business or been taken over by major companies such that there really 2 main operators - Thomson and Thomas Cook.

Based on this experience we will be looking very carefully at our subsequent Thomson choices.

By the way, most of Samos Town is a building site as well and a real mess. There are some good restaurants nearby a couple of which we have reviewed.

Room Tip: All rooms face the sea. Wifi patchy in the rooms or non existent
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Stayed June 2014, travelled as a couple
Helpful?
1 Thank phbatbjco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Samos Town hotels

Hastings
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 July 2014

Stayed here at end of May and thought it was great value for money, good housekeeping, nice selection of fod for breakfast and welcoming staff. I don't mind a bit of a stroll (or hike) so I found the location ideal to be far enough out of town but within reach for restaurants and buses. Nice wee beach in front too. Had forgotten how blue the Med is!

  • Stayed May 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank ScottishBlossom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bergen, Norway
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2014

When my husband said that he'd managed to get us a package deal on Samos for a good price my immediate thought were, oh gosh the hotel is going to be a tip and we'll have the worst room there. When we arrived and the place was new looking, clean and modern I was happily surprised. If you're looking for a five star, all inclusive, spa and gourmet luxury then please, look elsewhere. This is a good, reasonably priced hotel with friendly staff and a welcoming service. There's no pool, but since its right on the beach we really didn't miss it. Its only about a 10 minute walk from Samos town and there are a few hidden beaches along the road into the city. The food, was good, Greek and plentiful, with a good choice of wines. Their in house bar was well stocked and the bartender mixed some excellent cocktails. The reception staff were polite, welcoming and well informed. We were there for seven days, and I wished we'd had more, I will definitely be going back there again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Mrs_Egeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
150 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 13 July 2014

We stayed here from 27/06 to 10/07 and paid Thomson £1,528 for H/B. It"s been a long time since I have given any place such a low rating and this is almost solely due to the noise in the hotel made by the renovations that are proceeding and not due to end for some time. I have sent pictures and a video of the work that has an audio recording. I could have sent hours of noise recordings that can last form breakfast to evening time and for 7 days a week.
I would not have gone to this hotel if I had been told. I was aware that work was going on from other readers letters and did e-mail ahead to try and find out the extent of the work and did receive an ambiguous rely saying " Don"t worry" I assumed that that meant all or most of the work was done but that was not true.
Anyway other points to make of a more positive nature were that all of the staff were excellent particularly the chambermaids who were world class.
It took about 30mins to get to the hotel from the airport and check in was rapid. We were on the second floor and found the lift had a mind of it"s own. The room was nicely prepared but smelt of cigarette smoke and on asking to be moved we were given another the following day without any quibbling. Our room had A/C which operates continuously if the key is left in it"s holder, a decent size fridge and a small TV (we never used it ). Also it had a metal shutter outside the balcony door which completely shut out any light ( needed for the morning sunrise ). The balcony was fine for the 2 of us and had a brilliant view as all the rooms do.
Towels and linen are changed 6 days a week and are of a high quality.
Be warned that there is no pool at the hotel and although the stoney beach is only a moment away it costs 15E a week per person to hire a sunbed, umbrella, towel and mattress. All of the items are in great condition and the two boys who look after them are most helpful. They will also get you drinks and snacks if you ask (not included ). We spent most of the day on this beach and loved it.
Food in the hotel was quite frankly the worst we have had for years and on several occasions we ate out. There is no dress code and smoking is permitted everywhere. All meals are buffet style.
There is a small shop about 10mins away ( on the road to Samos town ) that sells all your holiday needs at a good price, open all hours.
Samos town is about a 15min walk and 30mins to the bus station at the far end. A taxi to the square costs 5Es.
ATM machines are in Samos town by the harbour. The Samos bay hotel does not change money but does take all CCs including AMEX.
Wi Fi is available and free in the hotel and although we were told it was also in the rooms I never managed to connect except in the bar area.
There is, next door in Gagou Bay voted on Trip Advisor the best restaurant in Samos the "Verghina" which is where we ate all lunches and some evening meals.
There were a few mossies and a lot of flies and some other insects but nothing out of the usual for the Med.
The cliental are mainly German and Dutch.
The local Samos wine is mainly pressed from a Muscatel grape and is therefore sweet.
It was very hot +90F and no place to stay (Samos Island unless you had A/C.
The road works in Samos town are extensive and stretch for the whole length of the harbour. Apparently the works are mainly to stop the sea water from flooding the sea front restaurants and shops which happens regularly.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank petepenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east sussex
Level Contributor
108 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 30 June 2014

This is a clean well run basic hotel and in a beautiful location opposite my favorite beach in Samos. With the exception of the grumpy chef the staff are excellent. The food is terrible, always luke warm and not good. We had one meal which was acceptable but if you just like salad its fine. I like an egg on toast for breakfast but even this was a hassle as the eggs were solid and cooked too far in advance. We ate most of our dinners at the next door restaurant the Verghina next door.
We chose it for the location which is great but a 3.5 euro to town or a 25 minute walk

Room Tip: All the rooms have a sea view so no problems
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrspink3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

The hotel was very clean and the staff was very helpful. Dinner was almost the same every night. Breakfast was good. The owner of the hotel was inhospitality.
Generally, hotel was good but it would be better if food was better.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chara s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Samos Bay Gagou Beach Hotel

Property: Samos Bay Gagou Beach Hotel
Address: Gagou Beach, Samos Town 831 00, Greece
Region: Greece > Northeast Aegean Islands > Samos > Samos Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #7 of 7 Hotels in Samos Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — Samos Bay Gagou Beach Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
For the nature adorers with forest green and crystal blue sea, in a beautiful gulf with the beach right under your feet, you will find GAGOU BEACH HOTEL in the Greek island of Samos! Providing you with the authentic Greek hospitality, relax and enjoy your stay with a refreshment-snack on the beach or on your comfortable room balcony. You also have the choice to enjoy delicious meals, from our Greek cuisine at our hotel-restaurant "GLAFKOS" right over the Aegean Sea. It’s just a unique and ideal place for unforgettable holidays. ... more   less 
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Also Known As:
Samos Bay Gagou Beach Hotel Samos Town, Greece

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