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The Bay Hotel & Suites
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Reviews (648)
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356
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All reviewsprivate beachsea viewpool barbreakfast and dinnerreservations managerbanana beachrelaxing holidaylovely hotelwater sportsshort walk from the hotelhalf boardkids clubtennis courtsbuffet stylewaiters and waitressesthe hotel shopsecond week
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259 - 264 of 648 reviews
Reviewed 1 July 2014

Just back from here. Food varied. Chef monitors buffet. Quiet location. Jellyfish in sea. Cleanliness good. Coffee at breakfast should be table served to avoid the backlog of queues at the 2 tiny coffee stations along the buffet. Staff are very friendly especially Stella who goes out of her way to get to know all her guests. I thought she was a multitasking hands on hotel manager however management proved to be a rather non customer friendly man who never seemed to say 'hello' when he passed his guests in the hotel. My main issue was the amount of unruly children who seemed to be allowed run riot throughout the premises. Particular on scooters like wild animals, giving cheek to the staff. I found out that they were the owners children. There was a dog barking nonstop at 7am each morning who i found out was the owners dog too so i had poor sleep each day of my supposed holiday. I overheard 4 separate guests complain to the waiting staff in restaurant about being unable to enjoy a quiet meal when a dog was nonstop barking overhead from a balcony. The waiter replied that it was out of his hands as it was the owners dogs barking continously and owners kids allowed act like wild animals on the premises. The son fell off his scooter and i helped him up and he shrugged me off and was so rude. There is a great little shop on site that sells everything from prosecco to gucci bumbags. I almost had my hand bitten off by 2 dogs that tried to attack me while i entered the shop. They were the owners dogs and she had the cheek to put a sign next to the tied up animals saying "do not touch dogs". She was nowhere to be seen. Poor animals tied up to a table in the scorching weather. Bus stop outside that will bring you to argassi. Taxi is 17 euro. Alot of stray cats about. Wifi is absolutely horrendous. Forget about it. Owner/management need to get rid of the children and scooters and let the hotel be a quiet relaxing peaceful oceanic sanctuary that it should be if managed correctly. Management should visit some hotels in the UK or USA and learn what 'customer service' means. The staff have perfected it however. Pity bout the management.

  • Stayed: July 2014, travelled with friends
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7  Thank Manchesterunited2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thebayhotelanssuite, Διευθυντής at The Bay Hotel & Suites, responded to this reviewResponded 6 July 2014

Dear Guest,

Thank you for taking the time to write your review, we are always interested in all feedback.
I am sorry if the manager did not get to greet or meet you, but you must understand that the general manager of the hotel-in peak season- has a lot going on. It is only human with so many responsibilities, sometimes not to meet or greet all the guests.

Further more the kids with some friends, where visiting only for the weekend and I am sorry if in their excitement got carried away. This is not usually the case. The hotel is a quiet and relaxing place and all previous reviews do state this.
The dogs are small domestic pets (a small westie terrier and a very small griffon terrier) which live in the house most of the time. After their daily breakfast, lunch and evening walks, they rest next to the shop. The pets need to be tied as they can easily run off and get lost.

The staff, which you speak so highly of, gets their training from the management.
We train and direct the staff with weekly meetings, in order to ensure, that our guests get a good service.

If the management seamed to you a little indifferent, it is because they all work very hard and deal with a lot of back stage work, in order for the rest of the staff to be able to take good care of you.

We are sorry you did not address the issue during your stay at the hotel.
It would have been nice to get to know you and explain things from close up.

All the best to you.

The management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

This is a lovely hotel, rooms are comfortable and views over bay are gorgeous. We love the sea and Vasilokos has the best beaches in Zante. The pool is great too, really good for swimming as its quiet deep.The food in the restaurant was good with a varied menu each day. Entertainment was limited but Stella was a wonderful asset to the hotel, her English is excellent and she tries really hard to involve everyone. We did find the restaurant manager a bit arrogant and noticed he gave the staff a hard time and to us they were all trying hard to get things right! We also found the owners children rude and cheeky (especially to restaurant staff who obviously didn't feel able to tell them off when they were rude...ie racing through restaurant at peek time on their scooters!) This said...we still had a fab time as for us the location was perfect.

Room Tip: Overlooking the bay...well worth a few extra pounds!
  • Stayed: May 2014, travelled with family
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5  Thank claireoflynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thebayhotelanssuite, Διευθυντής at The Bay Hotel & Suites, responded to this reviewResponded 6 July 2014

Dear guest,

Thank you for taking the time to write your review and thank you for all your complementary comments about the hotel.

We would like to apologize about the kids that were visiting along with some friends, for the weekend and in their excitement got carried away. This is usually not the case. Nevertheless we are very happy to hear that you had a “fab time” and that you found the bay gorgeous.

Hope to see you in the future.

Kind regards

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014 via mobile

We've been home a few days now and still I find myself looking at my watch and thinking what I was doing this time last week!The place is absolutely beautiful,more than that the people working there are so friendly and so helpful no matter what the situation is they care,the food was great,something different every night and I must admit that I didn't make it to breakfast every day(by choice)but when I did there was always something you would want...don't know what else to say I just didn't want to come home and can't wait to go back...A special word for the waitress Krassi she helped us out and cared enough to check on us when I wasn't feeling so well X
And Maria for putting up with all my questions and queries and helping in anyway possible to ensure our happiness..to all at the bay THANK YOU XX

Stayed: June 2014, travelled with friends
1  Thank Clare P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thebayhotelanssuite, Διευθυντής at The Bay Hotel & Suites, responded to this reviewResponded 9 July 2014

Dear Guest,
Thank you for taking the time to write your comments on tripadvisor.
We are really pleased to hear that you were happy with the location, the food and our staff and made you feel so relaxed in order not to want to return back to your home!
Hopefully we will have the pleasure to provide you with the same service next summer.

Kind regards,

The Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We have recently spent two excellent weeks at The Bay Hotel. I have nothing bad to say about our stay. The food is great, the rooms are lovely and clean and the all staff are very helpful and friendly.

During our stay we held our wedding on the hotel's beach followed by a reception catered for by the hotel. The day was absolutely perfect. The food was excellent. The setting on the beach and reception by the pool was lovely. All the staff went out of their way to make sure everything was ok not only on the day but for the rest of the stay too.

I can't wait to return on a future anniversary.....

Room Tip: We had a junior suite. It had ample space and was very comfortable.
  • Stayed: May 2014, travelled with family
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2  Thank Anita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thebayhotelanssuite, Διευθυντής at The Bay Hotel & Suites, responded to this reviewResponded 9 July 2014

Dear Guest,
On behalf of all our team thank you for writing on tripadvisor.
I am really glad that you enjoyed both your special day and the rest of your holidays.
We are looking forward in seeing you again for your anniversary.
Kind regards,
The Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

We have just returned from 7 very enjoyable nights half board at the Bay.
The rooms were spacious, comfortable and with glorious views towards the private beach. Both the pool and beach were excellent with comfortable sun loungers and made for a relaxing days.
Food at the buffet breakfasts and evening meals was good, varied and plentiful, the lunchtime "snacks" were also a delight.
The hotel grounds were meticulously maintained and spacious with all rooms and public areas spotlessly clean.
All the staff were a credit to the hotel, being friendly and efficient. Special mention is warranted for Maria, who made booking direct with the hotel so straightforward, and Stella for her service around the pool and in the restaurant.
The hotel is in a quiet location, but it suited us perfectly for a chill out holiday.
Looking forward to next year already.

  • Stayed: June 2014, travelled as a couple
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3  Thank Annette1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thebayhotelanssuite, Διευθυντής at The Bay Hotel & Suites, responded to this reviewResponded 2 September 2014

Dear Guest,
Thank you for writing your comments on tripadvisor.
We are really pleased to read that both our surroundings and our food were to your liking and that our staff contributed so we could make your holiday enjoyable.
We are looking forward to seeing you next year.
Kind regards,
The Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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