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“Wonderful holiday at beautiful Ocean Club Luz”
Review of Luz Ocean Club

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Luz Ocean Club
Ranked #6 of 8 Hotels in Luz
Certificate of Excellence
Cannock, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful holiday at beautiful Ocean Club Luz”
Reviewed 14 August 2012

Just returned from a 2 week holiday at Ocean Club Luz, resort is absolutely beautiful and the swimming pools are fantastic, I especially enjoyed the Adult Only pool and Didi who runs this area was always very welcoming and accommodating as are all of the staff at the resort very very helpful especially the girls in Customer Care. Totally agree that the Lithuanian airline is awful with the huge delays but this was no fault whatsoever of the team at the resort who had no alternative but to take returning guests to the airport for normal checking in time and then had to wait themselves in the airport for the new guests to arrive so think its a bit unfair of one of the reviews to say the staff at Mark Warner didnt seem to care as it was situation out of their hands. I would definitely recommend a day trip to Zoomarine cost 27 euros plus 8 euros transport and was an absolutely fantastic day out, with 5 different animal/bird shows which were excellent, a small water park, swimming pools and the chance to swim with dolphins which I did and was one of the most beautiful experiences of my life. I would most definitely return to Ocean Club Luz.

  • Stayed August 2012, travelled with family
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Helpful?
1 Thank fran070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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196 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
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  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2012

Just returned from a 2 week holiday at Mark Waner . Had a great holiday but the flight there was delayed 5 hours and flight home was delayed 7 hours. The carrier was a small lithuanian airline with no back up and poor slots at the airport, obviously a budget option for Mark Warner. Mark Warner were not concerned about the delays and took no responsibility for them at all, even knowing about the delays and still sending us to the airport at 6 in the morning. The actual holiday was fine, good swimming pools, excellent childcare as usual and adequate (if tired) apartment but travelling (as many passengers were) with very young children the delays on the flights were awful.

Room Tip: Away from the Ocean clubb reception as it gets really noisy at the weekend.
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  • Stayed August 2012, travelled with family
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Helpful?
1 Thank Jane g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2012

Just returned from 1 week at ocean club Luz . Accommodation was great - big apartment , big sunny balcony , well equipped if wanted to eat in and also had washing machine .Fiji palm 7 .it was clean and very comfortable . We booked with Thomas Cook on a half board basis . The food / service was really not very good . Mark Warner guests I'm sure would be equally disappointed with this as we were .it seems like young people are running it all ,who don't seem to know what they are doing . The food was s possed to be A l carte !!!! We arrived on a number of occasions where they had run out of food and were offered chips to fill the plate . Breakfasts were edible if you enjoyed over cooked scrambled egg , beans and cold mushrooms . The toaster was always not working . Just not sure how they can get away with it ?! Do the Mark Warner gusts never complain ??? I'm sure the day time tennis and the crèche and child care are great for them ( included in their holiday price ) but in our opinion the food was just not up to standard and a big let down even for us commoners !! . Luz has great eateries So please don't waste your money ,or the 15 min walk up to eat at the Mill restaurant . Would go back and stay at Ocean Club but defo NOT with food included . Thomas Cook was affordable and flight was good .

Room Tip: Don't go there to eat !
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  • Stayed July 2012, travelled with family
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Helpful?
3 Thank bigboy20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 20 June 2012

I visited this resort at 26 weeks pregnant as our final getaway as a couple before entering family life - and subsequent no so relaxing holidays!!

While the resort, swimming pools, food, beach weather were all lovely, the accommodation and service provided by Thomas Cook was poor. I wish we had travelled with Mark Warner.

Unbeknown to us (prior to arriving) some of the apartments are privately owned, and therefore personally maintained (or not as the case may be). Despite reporting our concerns to the Rep (no telephone, lose electrical wires, broken bed, very poor quality bathroom, leftover chicken bones thrown into the garden by the cleaner) we received no response (think she was too busy entertaining her visiting family) and had to put up with the apartment for a week. When we later complained to Thomas Cook they were under the impression we had turned down the option to change apartment??

Room Tip: Book with Mark Warner
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  • Stayed July 2011, travelled as a couple
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Helpful?
3 Thank LNO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 June 2012

All in all a great holiday resort, quick one hour transfer, with a friendly greeting and shuttle bus on arriavl. 4th floor appartment which i have to say was excellent in all areas, fantastic views from both very large balconies. Perfect for the children apart from the chilly sea!

I would highly recommend the resort and Ocean Club. Many great restaurants along the beach front, two perfectly adequate supermarkets avaiable.

Anyone going will have a great holiday especially as the sea warms up.

Travveled with thomas cook which was suprisingly faultless, only issue was Manchester running out of fuel for the plane on the way back.

Enjoy

Room Tip: Request a 4th floor apartment as the views are great
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  • Stayed June 2012, travelled with family
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Helpful?
7 Thank gm_cpchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merthyr Tydfil, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2012

Booked through Thomas Cook (half board), the transfer from Faro took nearly 2 hours - can be done in 50 minutes if the driver will pay the motorway tolls ! Depends on the bus company you get allocated. Apartment was first floor with fantastic view of gardens and sea. Apartment was clean although in need of updating. Ocean Club arranged transport from reception to your apartment which was great. Reception staff very helpful. Ten minute walk from Garden area to Mill Restaurant where meals are served. Food was great, service too - although they came under pressure at 7pm when all the families with younger children turned up expecting to eat at the same time - BOOM...Only one kids dish offered per night but even our fussy son was happy because of the quality and taste. Pool areas clean and most importantly not too busy, there were always free sunbeds available. Luz is a lovely,lazy town with plenty of places to eat - Bar Habana at the beachfront do great food. Beach was perfect, rock pools for the kids. Overall, highly recommend for a quiet family holiday.

  • Stayed June 2012, travelled with family
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Helpful?
3 Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portugal
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 May 2012

The Ocean Club is looking as spruce as ever with plants and flowers around the pools. The staff have just come out for the season and are keen to please. A really good place for little ones. Yes - because the properties are dotted around the resort there is a little walking to and from the sea and pools - but with a choice of three outdoor and one indoor pools you cannot be too far from one of them. Would recommend for a family holiday in 2012.

  • Stayed May 2012, travelled with family
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Helpful?
7 Thank chrissiePortugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Luz Ocean Club

Property: Luz Ocean Club
Address: Praia da Luz | Vila da Luz, Luz 8600-160, Portugal
Region: Portugal > Algarve > Faro District > Luz
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #6 of 8 Hotels in Luz
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Luz Ocean Club 4*
Number of rooms: 150
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Also Known As:
Luz Ocean Club Hotel Luz
Ocean Club Portugal
Luz Ocean Hotel
Luz Ocean Resort
Ocean Club Apartments
Ocean Club Praia Da Luz

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