We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A gem of a place” 4 of 5 bubbles
Review of Hotel Luz Bay

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Hotel Luz Bay
Ranked #8 of 8 Hotels in Luz
York
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“A gem of a place”
4 of 5 bubbles Reviewed 8 July 2014 via mobile

This hotel is clean and the rooms are really big. We were on the second floor overlooking the pool and had a large balcony. The maid service was excellent, clean towels every day albeit a bit in the thin side, and the beds are very firm but that's better than sloppy mattresses. It was extremely quiet and the pool area was never busy. The pool bar was good with a choice of cooked food plus drinks and ice cream. The staff were all pleasant and helpful. The breakfast was perfect, plenty of choice of hot and cold food plus a toaster and good tea and coffee. The short walk to the beach was pretty and the beach is superb. The choice of restaurants is fantastic, we had some amazing meals and the house wine at each one was really cheap but really good. The whole place was peaceful and pleasant and I would certainly go again. I have knocked off one star because the young man on reception assured me the wi fi worked in all the rooms and pool areas. With this knowledge I paid for seven days. Well the wi fi does not work anywhere apart from the reception itself, not even in the dining room which was next door! I was unhappy that I paid for something I could not access. All the restaurants and cafés have free wi fi and we used that, so there is no excuse for the hotel to put some boosters in. If you go the first week in July, as we did, you need to be aware that this isn't classed as high season, so quite a few of the trips do not operate until the school holidays. The resort is windy so that needs to be taken into account.

Stayed July 2014, travelled with friends
Helpful?
2 Thank DaphneYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

263 reviews from our community

Traveller rating
    64
    110
    53
    24
    12
See reviews for
46
155
6
2
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

The hotel it's self was lovely. The rooms we're very clean and the maid very polite. However, the reception staff and the restaurant staff we're far from helpful. They shrugged at most questions we asked. The hotel wifi didn't work, as well as the gym, jacoozie and sauna.
The food wasn't up to four star quality either.
Overall I would not recommend to stay at this hotel which is a shame as it's location and pools we're nice but after a week of the poor attitudes from the staff it become very frustrating!

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank LSRix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 30 June 2014

Have just returned from 6 days stay at Luz Bay Club with my wife, daughter and 2 young grand daughters. Had all the correct booking in paperwork but the receptionist was adamant their should be only four people ,we were asked to leave are passports at the reception desk and go for a drlnk while they sorted it out and return in 20 minutes. We returned 30 minutes later only to find the reception counter unmanned and our passports still on the counter , so we picked them up and when the person returned we were informed where are rooms were but nobody questioned us where are passports were.
Also we found the plastic grating around the childrens pools very brittle and are 3 year granddaughter fell and cut her knee on the grating
This is not our first visit to Luz Bay we have been coming to Luz for over 30 yrs

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Bryn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Luz hotels

Sheffield, United Kingdom
Level Contributor
141 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

We booked for two weeks holiday for June 2014 , the first time we had been to Portugal in over twenty years and the first time at this complex in Praia da Luz , we weren't disappointed.
The apartment was a large spacious room consisting of two single beds, a settee bed, fridge, tv, dressing table and two bedside cabinets with side lamps, the bathroom was a good size with a bath and over shower plus a bidet, The only thing missing really was tea making facilities.
The towels were changed every day and the bed sheets three times a week.The room was kept spotlessly clean by the very nice and pleasent maid.
The gardens are immaculately looked after by the hard working gardener and are beautiful, and very relaxing. The complex has three tennis courts although I believe you can only use them if you hire one of the tennis coaches, there is a spa, gym, sauna and massage if requested. The bar are isnice and relaxing and the restaurant quite large and very clean we stayed bed and breakfast a good variety on offer at breakfast.
There two decent sized swimming pools and a small baby pool all three are very clean.
All the staff are very friendly and accomadating nothing too much trouble.
It is situated a nice 5 to 10minute walk from the lovely beach and start of bars and restaurants.
The only very slight moan I have about the Luz is that the Towels are old and very thin and the sun lounges are very uncomfortable and in need of renwing but other than that nothing to complain about it is a very nice relaxing complex in beautiful surroundings.

Room Tip: The only thing I can say is if you are a little unsteady on your feet, then the second floor is not...
See more room tips
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank sbush999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Was looking for 10 days relaxing in the sun...Could not ask for more.
A very friendly clean hotel, would recommend to anyone.
Rooms big, staff attended every day, clean towels daily.
Meals buffet style..pleanty for everyone, both hot and cold.
Pool area good, but a lack of sun umbrellas
If you are looking for live entertainment....not for you

A quiet and peaceful well run hotel...good staff, will return.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cjs24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tunbridge wells, united kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

Have just come back from spending a week in this hotel.
apartment was very spacious and very very clean.
Was a bit disappointed that there was no kettle in the room to make coffee when I wanted one so I spoke to Danny in reception who informed me that they had been taken out because of health and safety.....When I returned to the apartment after going to beach (fabulous beach) a kettle had been put in and a tray with cups ect. So was really pleased
The maids came in every day and put clean towels in and done a lovely job.
We did have a problem with ants but as soon as I spoke to reception this was sorted and a can of spray was left in the room in case we needed it.
I would definitely stay here again,
Thank you to all the staff
See you soon. .

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank shazzy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

We stayed for 11 days in Luz and enjoyed to stay in Hotel Luz Bay. Rooms are big and clean, we got fresh towels every day and were close to the pool area. The sun loungers where a bit old, but ok. Breakfast was average, but I think everybody found something to eat.

The staff was very friendly and helpful, the garden was wonderful. The beach was in a walkable distance and the whole area offers a lot of things to see. Wonderful landscapes, nice beaches, good restaurants.

We enjoyed this holiday very much and would choose the hotel again.

Room Tip: Be careful to get a room in a good distance to the ventilators of the air condition. These are quite...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hennipuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Luz
0.1 mi away
Hotel Baia da Luz
0.3 mi away
Hotel Belavista da Luz
1.9 mi away
Quinta Do Mar Da Luz
Show Prices
Show Prices
Show Prices
3.0 mi away
Tivoli Lagos Hotel
Tivoli Lagos Hotel
#14 of 51 in Lagos
4.0 of 5 bubbles 2,853 reviews
1.0 mi away
Luzmar Villas
Luzmar Villas
#5 of 8 in Luz
4.5 of 5 bubbles 123 reviews
0.9 mi away
Vilamar Hotel
Vilamar Hotel
#7 of 8 in Luz
4.0 of 5 bubbles 19 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Luz Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Luz Bay

Property: Hotel Luz Bay
Address: Rua do Jardim | Praia da Luz, Luz 8600-565, Portugal
Region: Portugal > Algarve > Faro District > Luz
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Luz
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Luz Bay 4*
Number of rooms: 73
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Jet2Holidays , Hotels.com, Agoda, LoveHolidays, TravelUp and Odigeo so you can book your Hotel Luz Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Luna Hotel Lagos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing