The apartment was huge - 2 full sized bedrooms and bathrooms. The bed was one of the largest I have ever slept on. Apartment well kitted out with waahing machine, dishwasher, iron and ironing board. Even though i have gievn it 5 stars, there were some tiny niggles.
We were given 4 dishwasher tablets for a 2 week stay. why cant housekeeping provide them on a daily basis when they clean?
There were tea towels but no dish cloth. When we asked at reception for one, they said they would send one to the apartment. They didnt, deapite repeated requests.
A sky box was provided but didnt work. When we asked at reception, we were told they no longer had Sky tv. Surely, get rid of the boxes then?
Housekeeping was sloppy at best, the apartment never properly cleaned. There was dirt all over the bathroom door (I think it was blood stains but didnt want to get too close) They were there when we arrived and when we left 2 weeks later.
There were no instructions for anything. The dishwasher and washing machine were self explanatory, the tv took some working out, the air con a constant mystery. Just provide manuals or basic instructions please.
The wifi was great as long as you sat within 3 meters of the router.
That said,overall I would definitely go back to this complex and would not hesitate to recommend it.
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- Also Known As:
- Estrela Da Luz Hotel Luz
- Estrela Da Hotel Luz
- Estrela Da Resort Luz