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The Spa Hotel
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Reviews (607)
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All reviewsamber roomspatio doorsconservatory restaurantlovely hoteldecking areafunction roomoverlooking the sealovely viewfamily roomcomfy bedafternoon teaevening mealone night staycan't faultmember of staffstaff were lovelysandwiches
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557 - 562 of 608 reviews
Reviewed 31 May 2013

With a prime location and decent rooms this place could be great, but the management need to invest more on staff. We visited on Bank Holiday and it was obvious that the same staff covered bar, restaurant, reception as best they could, but inevitably they were spread too thin. Some of the staff just got on with it and were cheerful, but others seemed to be going through the motions and doing a job rather than serving guests.

Come on management, get some support for your flagging team.

  • Stayed: May 2013, travelled with friends
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Thank The_Crow_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

I have stayed here many times and always been made most welcome by the lovely staff. The rooms are comfortable spacious and clean. Plumbing can be a bit noisy. The restaurant serves great food with a view of the sea and Huntcliff. The menu is restaurant quality - not standard pub grub, although you can get fish and chips if that's what you want. The food and wine are reasonably priced and there is a draught beer. There is a great dinner, bed and breakfast deal on at the moment - stunning value for money.

  • Stayed: April 2013, travelled as a couple
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Thank Arthur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this reviewResponded 20 August 2013

Thank you-what a lovely review. I'm not sure how yours slipped through the net without a reply-Sorry and thank you for taking the time to review us, it is very kind of you. We hope you will come back again one day and see the improvements we are making.

Best wishes,

Cathy Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2013

We stayed here on returning to Saltburn, where we used to live. The hotel is in a brilliant position, overlooking the sea. We enjoyed our stay. The staff were very helpful, both on the phone when I was booking and asking for particular requirements and when we were there. The rooms are light and airy and warm ( very important for Mum). The towels were lovely and fluffy and the bedding clean and fresh. The cooked breakfast was very good. It would be great if wi-fi could be extended to bedrooms. The are ongoing improvements taking place but they did not affect our enjoyment. We would definitely return.

  • Stayed: May 2013
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Thank Gypjess1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this reviewResponded 31 May 2013

Thank you for your lovely review. The addition of Wifi to our bedrooms is definitely on our list of planned improvements! I will pass on your comments to our staff-they work really hard and will appreciate them. We're glad your mum had a good time too and hope to see you again.

Many thanks,

Cathy Kelly

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Reviewed 22 May 2013

My self and My wife were on the North Coast for a few days and called at the SPA on the Off-chance. The room was light and airy and was Very Clean. The deal we got that included the evening meal WAS Good value for money.WE Thoughouly enjoyed our stay and would definately GO BACK again.Bar prices were in line with Public Houses so you did'nt need the Hotel.

  • Stayed: May 2013, travelled as a couple
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Thank Ann Pete C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this reviewResponded 31 May 2013

Thank you for your review. The North East coast is a beautiful one and we hope the sun was out when you stayed. We're really pleased you enjoyed your visit and found everything you needed at the bar too- We have a great wine list and work hard to maintain quality whilst keeping our prices reasonable.

Best wishes and hope to see you again soon,

Cathy Kelly

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Reviewed 22 May 2013

I am slightly disabled but that was no more of a problem than usual! I was allocated a lovely, clean room with a walk-in-shower instead of a bath. The weather was terrible, but the hotel was just lovely in every way: The staff were very kind, helpful and friendly, the views fantastic and the breakfasts excellent - I could ask for anything I wanted in addition to the good selection of the usual cereals and fruit.
I loved my stay of five nights and shall come again if I can still manage the short, steep slope at the hotel's entrance. Thankyou everybody at The Spa ! (Mrs E.J. Harpur)

Room Tip: If you find dificulty getting in and out of a bath, ask for a room with a walk-in-shower.
  • Stayed: May 2013, travelled with friends
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Thank Eleanor Joyce H... H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this reviewResponded 31 May 2013

Thank you Mrs Harpur, you were a pleasure to have staying and we're so glad you enjoyed the break. We really appreciate your review and lovely email and hope to see you again in the future.

Best wishes, Cathy Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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