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“Great hotel, great view.” 4 of 5 bubbles
Review of The Spa Hotel

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The Spa Hotel
Certificate of Excellence
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel, great view.”
4 of 5 bubbles Reviewed 26 August 2013 via mobile

I stopped here while working in the area and was pleasantly surprised. Staff were friendly and helpful. The food was very nice and was looked forward to each day. I would visit again on a weekend trip with family.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jonnyd1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this review, 2 September 2013
Thank you-we hope you do get the chance to come with your family in the future. I will make sure our staff read your review too; thanks for your kind words.

Best wishes,

Cathy Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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444 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 22 August 2013

Our room was spacious, bright and spotlessly clean. This hotel is excellent value for money, priced about the same as some budget chain hotels we've stayed at, but with character, bar, and conservatory dining room with superb views. Its a short walk to all the cafes and bars on the shore. I was also pleasantly surprised by the food both at breakfast and dinner, which we took both nights. The staff are young, helpful and hardworking. A small problem I had (bed too hard for a 60-year old with arthritis - almost every hotel bed is!) was resolved by spending a few seconds at reception asking for what we would like. And, despite being a light sleeper, I didn't hear a sound (in room 35).

I read Tripadvisor reviews before we left and was a bit downhearted, but these reviews are unkind and unhelpful. You can't pay budget prices and expect four star facilities. This is a good hotel which tries hard, and you should always give people a chance to put things right if you don't like what you're given. We all make mistakes, especially inexperienced staff. Ok, we didn't have a towel rail, but it's made very clear that if you leave your towels in the bath, you get clean ones.

Room Tip: Ask for what you want when you make the booking - eg if you want a quiet room.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this review, 2 September 2013
Thank you so much for your review and your feedback. We are on a mission with those towel rails but thanks for pointing out that there are clear instructions about towel changes etc. Our new Chef and menu is something that we too are very pleased with, so thank you for mentioning it.

We hope to see you again soon.

Best wishes,

Cathy Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

We stopped for two nights in August and were happy with the hotel. The location is excellent, basically half way up the hill between the seafront and the town. We thought the breakfasts were good and also had one evening meal there, which was also good. Staff were very helpful at all times. The hotel is clearly going through a fairly major renovation. Only negative point is that the wifi seemed non-existent! All in all, a good hotel and would happily go back.

Stayed August 2013, travelled as a couple
Helpful?
Thank c72ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this review, 20 August 2013
Thank you for reviewing us and we're really pleased you had a good stay. Our refurb is ploughing and we have some great plans for the place so we hope you come back again one day. Wifi is on the hit list..In some spots, it's perfect...others less so....but I'm sure we will find a way of sorting it soon.

Best wishes,

Cathy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 18 August 2013

Came to the hotel to visit friends. who live in the area..got blanked when we arrived and when i approached receptionist i received a rude 'check ins not til 3' (i knew this jus wanted to leave my case)
Epic fail no 1. Then when we came back the manager i believed 'showed ' us to our room but jus toddled off with my case leavinge.with my toddler my son and my friend who needs crutches not informing me there were stairs so i juggled the pushchair not knowing where i was going..epic fail 2. On our last day we went to breakfast sat down, at this point us and two other couples were there, then a big group came in and they never even took our order chose to
Ignore me for half an hour until i finally left with no breakfast.felt humilated, and embarrassed and looked down upon..big epic fail 3. Customer service is paramount in my job and this hotel doesnt no what it means i would turn your hotel round in a week in regards to customer service..room.was basic
too for the price..
The positeves however the younger staff are lovely and one even went out of his way and drove us back to the station.the food is lovely as are the evening meals the chips delicious and the views breathtaking . The curtains are blackout enablin u to sleep(dont change this with your refurb) and the kids loved the treasure chest room.i would stay here again but perhaps the elders should take a step back or be trained on cs

  • Stayed August 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank shrimpty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this review, 19 August 2013
I'm genuinely not really sure how to respond. You have reviewed us twice using different Trip advisor accounts which is obviously disappointing.

You seem to have had 2 negative incidents occur-the 1st when you came early to leave bags and the 2nd on one of the morning's breakfasts. Customer service and friendliness appear to have been the issue. For this, we apologise and will look into.

However, as an open public forum used as a means of complaint, it is only fair that we are able to respond openly too. I'm sorry that nobody carried your buggy upstairs for you;it was left downstairs all week, we thought, because this made it easier for you rather than carrying it up and down every time you came and went.

On the morning when you felt overlooked at breakfast, you had cereals, were then offered a full breakfast but refused when one of our managers tried to rectify the situation. You were also offered a complimentary meal which, again, you chose not to take that evening.

One of our Managers helped you out by taking you to the station when it was raining and so has left our managers really disappointed that you chose to post this. Our rate for a triple room which is what you had is £85 bed and breakfast for 3 people which is very reasonable in this area.

With reference to your comments that "our hotel doesn't know what customer service means", I can only reply that, having received your Facebook message below, that we are very shocked and disappointed at your public criticism:

Hey just sending a message to say thanks to the guy (sorry dont know your name) who took us to saltburn station spesh as it started peeing it down ....
chivelry Aint dead after all ....

Our manager (whom took you to the station) believed that you had enjoyed your stay, you gave every indication that you did at the time. I will feed back your comments to the breakfast staff and obviously address your issues with their customer service. It is a real shame as we believed this had been resolved at the time of your stay.

Best wishes,

Cathy Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 August 2013

Admittedly we were not conventional hotel guests - but we arrived in Saltburn looking to pitch a tent. Having had no success finding a campsite, we decided to ask for a room at the Spa Hotel. They were fully booked, but you would not believe how helpful the owners were. After a few other ideas, and as we had a pop-up tent, they suggested that we could use the tent in the Function Room. Perfect! We dined their for our evening meal, as well as for breakfast. Fantastic food. We felt that the owners are not motivated by money, but by helping people. They are altruistic. Added to this - Saltburn is a top resort - we'll not bring the tent next time!

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this review, 20 August 2013
Thank you for your review and for coming. Your tent in the function room was a delight to see...much to the envy of all the other kids staying in the hotel! Definitely my sort of camping. We would love you to return one day and your words are much appreciated. Our new venture is about much, much more than a business-we know what we would love to find when travelling with kids and we're determined to provide that for our customers.

Thank you ever so much and you are very welcome.

Best wishes, Cathy and Jonathan Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sheffield
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 15 August 2013

Brilliant location and views. Excellent location to enjoy all that Saltburn has to offer. Friendly ,accomodating staff, good breakfasts(limited range) and excellent cod loin dinner. Thanks , we would stay here again.

Room Tip: Our room was furthest away from the busier front of house ....also with a sea view
See more room tips
  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank andyoSheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this review, 19 August 2013
Thank you-we really appreciate your review. Our staff go above and beyond wherever possible so they will really appreciate the feedback. We're on an "upgrading breakfast" mission so appreciate your comments. We hope you come again to see the developments.

Best wishes,

Cathy Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 10 August 2013

This hotel has a lovely position with great views.Our room wqs large and the bed was comfortable but the shower was terrible,it was extremely hard to get the temperature right and the only way was to hold it by hand and hope you didn't get scalded or frozen.We did point this out to a member of staff when we left.Also there was nowhere to put a wet towel so a towel rail would help in this room.The television kept freezing and we were unable to access wi fi in the room.
At breakfast there was cutlery missing from the laid table., the tea came without the milk jug and you had to go in search of the sugar..The cooked breakfast was adequate but there could have been more choice e.g croissants or muffins .The shabby chic look in the restaurant was o.k. until you saw the big net in the ceiling full of flies.We booked through late rooms and got a £5 discount.For one night it was an o.k stay but they need to work harder to get it up to a decent standard.We have had a better experience in a B&B than we did in this hotel.

  • Stayed August 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ladymobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa47, Owner at The Spa Hotel, responded to this review, 11 August 2013
Thank you for your review- we value all feedback left. Towel rails are something we intend to add ( as are new bathrooms as and when we can). Your breakfast comments have also been noted and I have checked with our staff on duty to find out which room you were in and which shower caused you problems, so we can rectify and resolve the problem.

Best regards,

Cathy Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Spa Hotel

Property: The Spa Hotel
Address: The Spa Saltburn Bank, Saltburn-by-the-Sea TS12 1HH, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Saltburn-by-the-Sea
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Saltburn-by-the-Sea
Price Range (Based on Average Rates): £
Number of rooms: 29
Official Description (provided by the hotel):
Situated in the beautiful Victorian town of Saltburn by the sea, the Spa Hotel offers breathtaking panoramic views of Hunt Cliff, the North Sea and the beautiful surrounding countryside of North Yorkshire. With 27 comfortable hotel rooms; each with its own en-suite facilities including bathtub and overhead shower, you are sure to have relaxing stay at the spa hotel. Take in the atmosphere of Saltburn with a refreshing drink from our fine selection of Wine and Real Ales, menus are also available both lunchtime and evenings. Enjoy the magnificent views while you dine from our bright conservatory restaurant. With outstanding natural beauty on our doorstep, you are sure to follow the path from our hotel directly into the valley of some 90-acres of woodland to the rear of the hotel. Take in the award winning Italian gardens as you stroll by the natural stream running through the wooded valley, or catch Saltburn's miniature railway from the beach throughout the Valley Gardens. The Victorian resort of Saltburn-by-the-sea still lives on today, with Britain's oldest water-based cliff lift still in operation. The Saltburn cliff lift transports passengers up and down the 120ft embankment to the sea front, Saltburn's famous Victorian Pier and town centre. Saltburn retains all of the charm and elegance of its heyday as a thriving Victorian Resort. The Smugglers Heritage Centre details the history of the once prospering smuggler trade along this beautiful coastline. August sees the annual International Folk Festival welcoming visitors from around the world to celebrate in music, dance and song. "If you are considering visiting at this time of year please book early to avoid disappointment". The Spa Hotel situated within the historic county of North Yorkshire allows for easy exploration of everything the north of England has to offer. A short drive takes you into the peace and tranquility of the North Yorkshire Moors National Park; famous for its beautiful scenery, wildlife and ambient walks. The North Yorkshire Moors has much to offer and can be enjoyed on foot or through a nostalgic steam train journey from Grosmont to Pickering through unspoiled countryside. "Most recently made famous for the well known television series "Heartbeat"." To the East of the hotel lies the historic towns of Staithes and Whitby, notorious for their Captain Cook connections, both within 20 miles drive. Visit the Captain Cook birthplace museum in the Industrial revolutions heartland of Middlesbrough. To the west of the hotel lies the coastal fishing town of Redcar, home to the world's oldest lifeboat, Enjoy an exciting day at the horse races at Redcar's Racecourse or stroll along the beachfront promenade recently the setting of the Oscar winning "Atonement film" starring Keira Knightley. Further afield from the hotel, Just outside Middlesbrough, Teesside Retail and Leisure Complex boasts a multi screen cinema, bowling arena, casino, bars, nightclubs and eateries. There is all this and so much more within close proximity to the hotel; our friendly staff are always on hand to help recommend the best sites no matter what your taste. ... more   less 
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Also Known As:
The Hotel Saltburn-By-The-Sea

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