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Tabata79
Lugano, Switzerland

An arrogant employee ruined what good there was

Review of Hôtel Rivage
2.0 of 5 bubblesReviewed 10 Nov 2023
The treatment I received from the receptionist present on Sunday morning overshadowed everything that could have been good. When I told him that the room key didn't work, he sent me upstairs and the housekeeping opened my room and confirmed that the key wasn’t working and that it needed to be changed.
I asked once more the receptionist to have a new key, but he insisted it was working good (meaning that or I was lying, or I was not able to use it). He came upstairs with me babbling that the key was working perfectly while rubbing the key on the coat only to discover that the key was not working. Complaining, he came downstairs to change the key and, instead to apology, he added that I had the check out that day and that I did not need the key anymore.
From my point of view, such an arrogant and rude behavior is unacceptable in a hotel.
The room was tiny, but by reading other reviews, I imagine that the lake side ones are bigger. The bed is a French size (140x200cm) and uncomfortable, and only had one duvet (160x200cm) for two guests.
The hotel sells parking cards in the area. I suggest you not buy them: there is a car park two minutes walk from the hotel (Parking La Possession) which you pay from 7 am to 8 pm (it's free at night) and 4 hours cost 5.40 CHF plus 3.60 CHF for each additional hour. It only makes sense to purchase day passes if you no longer intend to touch the car between your arrival and departure. If you use it even just to go to Lausanne or Vevey, you will have to pay for the actual time of use.
Date of stay: November 2023
Room Tip: Prendete la vista lago o un hotel a Losanna e andate a Lutry in gita.
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviews (361)
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All reviews great view lovely hotel only downside nice walk second to none lake promenade your luggage parking terrace receptionist route victor locals
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1 - 6 of 361 reviews
Reviewed 19 September 2023

When we arrived at Rivage hotel on september 6th, there was a paper at the reception of the hotel saying the Air conditioning system of the hotel is broken. The person at the reception said it will be fixed in 1 week and they can’t do anything for us to help. We asked for a portable A/C or fan, she said she doesn’t have that and she can’t do anything. She said just open the windows. We asked for a refund so we can change hotel but she refused. The temperature in the room was over 30 celcius and we travel with a 3 years old kid. We didn’t sleep all night because it was too hot. Secondly because the windows were open, there was alot of noise outside. The second night, they delivered a portable A/C but they didn’t install it. We had to figure out how to install it in the heat of the room with a little child. This portable A/c is not made for those type of windows, we had to let the window open and the curtain to let the pipe go outside. Also, the power cable for the A/C was too short so we had to go twice to the reception to get extension cord. The manager said he can give us free breakfast as compensation. We don’t find it fair because we paid an hotel to sleep but we couldn’t sleep. Now we have the portable A/C the window still have to be open so the heat comes back in the room, also the noise from the street and the light and sun from outside prevent us from sleeping. Insects also entered the room. The manager said because of ukraine war, the parts to repair A/C can take more than 4 weeks to arrive but refuse to reimburse us, saying that we book with Hopper and not directly with the hotel. When we contacted Hopper, they tried to speak with the management of the hotel but they didn’t want offer a refund, even for the first night. Over 2 weeks ago, I wrote an email to the owner of the hotel, i did not receive any answer from him.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Service
Thank Antoine R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2023 via mobile

Lovely hotel in an amazing position at the side of the lake. Staff very friendly.
Our rooms were very small and beds didn’t even feel like size of a double but very clean and everything you need. Would certainly recommend.
Lutry is one of my favourite places ever…lots of lovely memories 💞

Date of stay: June 2023
Trip type: Travelled as a couple
1  Thank DawnH857
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 April 2023 via mobile

Food and service in restaurant second to none! Local produce, french inspired menu. Many locals which is always a good sign. Ambience warm and friendly. English speaking too if needed.

Hotel - small, service again excellent, efficient & quiet. Everything you need in the room, would rate 5☆ but furniture drops this to official rating. Large clean bed with views, who cares? ;)

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Worldwidefoodables
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2022

Quiet, nice and beautiful. A clever pick when staying in Lausanne metropolitan area. Good staff and good service. Great surroundings and nice walk by the sea. The Terrace of the hotel is a great place to relax after a hard day.
Well communicated through road and rail.

Room tip: Recommended with balcony
Date of stay: September 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Germán L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 July 2022

Historic but well-maintained hotel opposite the Lausanne lake promenade. The rooms are very spacious, perhaps a little outdated. The only downside is the parking, because you have to leave your car and walk there with your luggage. The route is not too long, but perhaps the hotel could make it easier to get there.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank L0ll0A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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