Our first coach trip and a very long journey (12 hours) Not much leg room on the feeder coach but it was very clean. HH coach had more leg room but needs up dating.
On arrival at the Dalmally Hotel we were welcomed by Michael the manager ( who does need more training in hotel management skills,) On being shown to our room it was lovely and warm but first impressions count. The carpet was stained and grubby and badly in need of being cleaned and the creases need to be stretched out. The pillow case had grease on it in more than one place, but this was changed after complaining to Michael. The duvet was constantly being put with the open end at the top, the bed linen was not ironed and is very thin because of over use, and the lights above the bed are high and difficult to reach if lying down, no bed side lights at all A very depressing room.The bathroom was small but with plenty of towels and lots of very hot water. The floors need cleaning properly, around the pedestal of the wash basin there is black mould,the toilet bowl needs bleach down it to clean it thoroughly. Cleaning also needs to be done at the back and sides of the toilet and the toilet seat. Great attention is paid to guests using hand sanitizer on going into the restaurant and other parts of the hotel and getting on the coach, just as much attention should be paid to cleanliness in the bathrooms.
The restaurant was festively decorated and the staff were very pleasant and hard working but we were so cramped together at the tables it was uncomfortable.
Food quality was very poor, reconstituted egg served scrambled two mornings and hard fried eggs on the other two mornings, no choice offered. We found it easier to have the full breakfast and leave what we did not want. The porridge was good. The meat served at the evening meals left much to be desired, the turkey for our Christmas meal was pressed meat with no flavour, the gammon was also processed and the beef served for Hogmanay was very over cooked and burnt and hard to cut The sauce on the plaice was thicker than the tiny bit of fish served. I could go on about the food but I think you get the picture,
The saving grace of the whole holiday were the excursions, and the evening entertainment.
We were so lucky to have John as our driver, he was very knowledgeable about the places we
visited and was always helpful and he has a good sense of humour. Full marks to him.
We met the most friendly people and did enjoy the entertainment and joined in with the singing and dancing. Would we go again? Yes but not with this company and would not recommend this hotel to any of our friends. Mr Cleaver you should do more checking, and have a good look at the quality of your rooms, and if you dare try the meals in a full dining room.
- Official Description (provided by the hotel):
- The Dalmally Hotel Lying in the village of Dalmally in Strathorchy The hotel is sited in the village of Dalmally in Strathorchy. It has spectacular mountain views all round and three acres of beautiful landscaped gardens. The famous salmon river "Orchy" flows down the Strath and the favourite morning walk is past the ancient medieval church down to the 300 year old "Wade" Bridge to watch for salmon, trout and otter. The hotel is of modern construction with large en-suite bedrooms and spectacular public areas awash with plants and flowers. The lounge has a dancefloor and bar, and there is also a billiard room. The bedrooms have comfortable modern divan beds, tea makers, hair dryers, TV and controlled heating. Furnishings are modern and crisp; there are heated towel rails in every room. There are four floors serviced by a modern lift. The dining room and lounges each seat two hundred people and are a joy for flower lovers everywhere. Free WIFI available in Quiet Room. ... more less
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- Also Known As:
- Muthu Dalmally Hotel Scotland