I would like to start by pointing out that I have not stayed at this Hostal. I did however phone to book for my family 2 adults and 2 children aged 9 and 12. I was greeted over the phone by what appeared to me as someone with a very short and brisk attitude who I was inconveniencing by calling to enquire about a booking. I can handle this as after all we all have a bad day.
I explained that I was looking for a room for 1 night to the immediate reply "we don’t do rooms for 1 night only 2" well I only want 1. I then negotiated that if the hostel was not full and I called the day before my booking would I be able to pay for 1 night, eventually the answer was "yes I suppose so”!! I then enquired about the price which I was informed was £20 per person with a light breakfast, I asked if there was a family deal, again a very swift and short reply of "no not in peak season" I negotiated again explaining that I understood the need for a business to make a profit in the busy season but also the fact that applying a blanket rule like this was short sighted and that people like me who live in Scotland and use the mountains and its facilities may return again and again and not just in the "busy season". I did not get any leeway and was told that families pay the same so my children aged 9 and 12 would pay exactly the same as 2 adults!!! I refused to book on principle and feel that yet again as is sometimes the case families are not given a fair deal, the owner was not willing to show any flexibility and stood firm on the policy of maximising profits at all costs during the busy skiing season, little do people know that some of us use these facilities all year round and sustaining custom is just as important as maximising profit in the peak season. This is short sited and takes a very short-term view. I am disappointed as the hostel actually looks very nice and I am sure would be a great place to stay.
Fortunately not all hostels take this view and there are many who do treat families as families not as 4 adults. I did manage to find a pleasant alternative “an old favourite” we have returned to often.
- Official Description (provided by the hotel):
- We invite guests in to our home, Fraoch Lodge, to use as if it were their own. You can sit in our lounge in front of the open fire, join us for meals (or cook your own); share stories of your adventures or play board games. We have chosen not to put a TV into the Lodge, but instead supply games and books. We also offer guiding services for walks and tours around our local area showcasing places which enhance your knowledge of our area; some of which you may well not have heard about. We have a single room and a triple room, but most of our rooms are twins. 2 Rooms have private bathroom facilities. Some rooms can be combined to offer as family accommodation areas. We hope to see you in the Highlands of Scotland shortly. ... more less
- Reservation Options:
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- Also Known As:
- Fraoch Lodge Boat Of Garten, Scotland