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“Nice Enough!”
Review of The Boat Hotel

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The Boat Hotel
Ranked #1 of 1 Hotels in Boat of Garten
Reviewed 12 February 2014

First of all, let me say that this is a perfectly decent, acceptable hotel, and one which fortunately does not take too much for granted despite there being, almost literally, no competition in the immediate area.

That said, there is a certain benign ambivalence about their service, and while some might find this 'quaint', certain simple things do detract from what could be a more enhanced experience.

Firstly, on arrival, our room was not ready until quarter to four; not in itself outrageous you might think; however we had arrived early at 1pm, so they had plenty of time to make the quite simple preparation for the next guest. To be fair, when we mentioned this purely in the passing, the waiter provided a couple of large glasses of Syrah on the house, which more than made up for the delay. However, when we later went out to check on the progress of our room, we returned to find that the couch we had been sitting on had disappeared, with the waiter saying that he was "re-arranging things for dinner later"!!! In fact, he was a bit 'peeved' that we wanted to sit in the two remaining 'comfortable' armchairs that were left … and this was in the bar area! Bizarre ...

Once in the room however (at 4pm), it was very pleasant indeed; we had booked a deluxe garden room, purely for the private terrace/deck that came with this. However, there was no outside furniture to take advantage of this space, which therefore rendered it a bit redundant unless you simply wanted to go out and stand for a bit! To be honest, the weather was not entirely conducive to sitting outside, although I did notice that there was external seating on the deck of the room next door. The other thing that annoyed me a little about the room was the bed; I explicitly enquired that the bed was a double/king, but it turned out to be two single mattresses zipped together, which I really do not like, particularly when the zip is so oversize as to cause a crevice very noticeable unless you have a particularly platonic relationship with your partner!

Dinner was booked for 7.30pm, but when we attended at the restaurant, we didn't get seated until nearer 8pm. Service was extremely slow, and we had to ask for a menu (and later, a wine menu) which were not automatically provided. By the time we ordered, two or three of the fairly limited menu main course items were unavailable. When they were eventually received, though, they were tasty enough. However, on requesting dessert, a rather sullen waiter advised that one of the choices was unavailable; on settling for the cheese board instead, he stated "Oh, I thought you were going to ask for another Bread and Butter pudding. We don't have any cheese left either." Two bread and butter puddings it was then, although hilariously, when they did arrive, we were advised that it was the last two of them as well! I wonder what the remainder of the diners were getting for pudding …

We decided to order breakfast in our room the following morning; this arrived almost on time, but the pancakes and maple syrup lacked the promised cream, and there was no orange juice as ordered. It really wasn't a massive deal, and we couldn't be bothered with the wait involved in phoning up and requesting them … but it was another minor hiccup.

Now, as I said at the start, none of this was a huge problem; we are pretty easily pleased, and really just enjoy getting away for a relaxing time with half decent food, accommodation and plenty of wine! In that regard, the hotel, location and general standards are more than acceptable; it was just that, in cumulo, it all added up to just take the edge of what should have been an even more enjoyable experience.

  • Stayed: February 2014, travelled as a couple
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Thank LargeSauvignonBlanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 February 2014

Have stayed here before and enjoyed it (despite faults with the room) however after having booked recently, I phoned 5 days after booking to say that my wife was now seriously ill and could we move the booking back to a later weekend. Because we were now within 6 days of the booking they refused to do so and charged us for the full amount (over £260).
I feel that a little bit of flexibility could have gone a long way, especially for previous customers and that this reflects very poorly on the attitude of the hotel management.

  • Stayed: January 2014, travelled with family
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1  Thank Derek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boat Hotel M, Front Office Manager at The Boat Hotel, responded to this reviewResponded 17 February 2014

Thank you for your recent review on Trip Advisor.

Despite not staying with us on this occasion, we appreciate your comments in regards to what would have been your stay with us. We have a few different rates available at the time of booking, ranging from fully pre-payable to rates that have a shorter cancellation period. Rates are confirmed at the time of booking along with the cancellation policy which is again reiterated on booking confirmation.
As a gesture of goodwill we did try various options to allow you to retain the monies, but it was unfortunate that we were unable to do so on this occasion.

Kind regards,

Shona MacLachlan
Front Office/Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

Stayed here as got a good deal via the 'Wowcher' website. Despite it being February the hotel seemed reasonably busy. Room was generally good though carpets were somewhat threadbare and curtains were torn. Bathroom was excellent, newly refurbished with both a bath and shower. We stayed two days and there was no hot water on one of them - not good.
The staff repeatedly said that Wi-Fi was available in all rooms but despite trying on several devices we failed to get a good signal even in reception. Very frustrating.
So whilst we enjoyed our stay it was not without problems. Sort them out and it would be 5 star.

  • Stayed: February 2014, travelled as a couple
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Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Decided to give the Boat bistro a try for Sunday Lunch. They offer two courses for £12.95.

Got nice table next to fire. Prompt service with drinks. Told no Salmon as smoked salmon starter and no Salmon main course.

So for starters that left pate or soup. Mains Pork or Vegetarian risotto.

Not great choice 2 of each. In this day and age it should be far better choice than that.

Starter of pate was very good. Main course one piece pork sitting on bed of mashed potato and vegetables. Like vegetable al dente but not al dentures. Undercooked green beans and carrots.

Good service, poor choices and main course pretty disappointing.

  • Stayed: February 2014, travelled as a couple
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Thank pwd1690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

Went up to the Boat hotel on Saturday 25th o January for a burns night with my wife and maw n paw. all I can say is what a great time we had! well worth the journey, the staff couldn't do enough for you very hard working but with a smile. entertainments manager Isobel( who was once a disco dancing champion) can fairly cut the rug (dance really well) ask her to give you a demonstration if you bump into her, brilliant!!. once again thank you, we will be back. PS the food is to die for.

  • Stayed: January 2014, travelled as a couple
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Thank vingFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014 via mobile

Stopped off here for lunch and a pint on day 2 of a 3 day walking break, heading to Aviemore for the evening.

Soup and Sandwich was excellent - homemade and very good quality brown bread for sandwiches.

Tried the Belhaven Black stout beer - was excellent and a great alternative to Guinness.

There is a great restaurant area with amazing views and public areas were spotless. All in all appeared very charming and typical of many Scottish hotels.

Would definitely like to stay here some time, maybe when doing the full length of the Speyside Way.

Stayed: January 2014
1  Thank Rman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

Really loved this hotel. Rooms were nice, staff were great, and the food was excellent. Was here with wife and 2 daughters 5&7 and the walks that start and finish at the hotel are amazing. My girls walked 5 miles through the Forrest's and loved it. Nice log fires on our return. Will be going back definately.

Room Tip: Go for the delux as very nice
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  • Stayed: January 2014, travelled with family
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Thank berniee50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Boat Hotel

Address: Deshar Road, Boat of Garten, Aviemore PH24 3BN, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Badenoch and Strathspey > Aviemore > Boat of Garten
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Boat of Garten
Price Range: £39 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Boat Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
Arriving at The Boat Hotel for the first time can be compared to returning as house guests of a close friend, where needs are anticipated before arrival and the welcome is genuine. Where else can you wear your Hunter wellies at 8am, golf spikes at 3pm and dress up or down for dinner? But while we offer our guests comfort, some luxury and indulgence, this is not a stuffy hotel where you can’t sit on the furniture or let your kids enjoy themselves. Nestled in a tranquil picturesque setting deep within the heart of the Cairngorms National Park, near Aviemore, lies the historic and unique award-winning Boat Hotel & Bistro. Adjacent to the renowned Boat of Garten Golf Club, we boast 2 AA Rosette food and stylish yet relaxing accommodations with exhilarating views. The Boat Hotel is a place where you can relax and enjoy your well deserved leisure time, then put your feet up. Hotel Highlights: * Dining options - 2 AA Rosette Bistro & Bar Dining * Range of guestrooms including king bed, deluxe garden terrace & four poster junior suites * Child friendly hotel near Landmark Forest Adventure Park and kids stay & eat free * Meeting & events facilities for up to 65 * Close to the Cairngorm Ski Resort and adjacent Boat of Garten Golf Club Events Diary. Whether you're looking for an active or relaxing break, an inspirational meeting or private dining venue for your next event, planning a fabulous wedding, looking to indulge in a glass of your favourite tipple by the log fire or simply join us for some of the best food in the Cairngorm National Park. The Boat Hotel & Bistro combines historic charm with modern facilities to provide the leading destination and first choice country retreat hotel in the Aviemore area. ... more   less 
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Also Known As:
Boat Hotel Of Garten
The Boat Hotel Boat Of Garten, Scotland

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