When we arrived a senior member of staff informed us there would be a Disco that evening, he claimed that it shouldn't be that noisy. We were hoping for an early night as we had driven from Kent to Manchester that day. The room was ok apart from the thick dust on the kettle and in the spout and mould in the shower. There was tea and coffee but only one sugar packet.
All in all for £45 a night, we thought we could put up with it. Sadly, when we returned from our meal (at Tiamo's - Lovely by the way!) the noise was unbearable and vibrations didn't aid a restful sleep, they had put our room right above a speaker when there were several empty rooms.
I went to complain at 1:00 am and asked if there was anything the management could do as there was no mention of the disco taking place when we booked. The guy kindly said all he could do was to move us to the back of the hotel. The vibrations were not in this room but the noise certainly was. We eventually got to sleep at some point after 2:30 when it quietened down.
Next morning (9.30) I thanked the guy who was working the night before for moving our room and gave the keys back. A woman behind the bar (who hadn't spoke to me and I assumed was the cleaner) was obviously informed of the complaint, as she interjected:
"It was your partner who booked the room wasn't it, he booked it with me!"
"Yeah it was..."
"WELL I'M THE MANAGER SO IF I SAY YOU WERE TOLD ABOUT THE DISCO, YOU WERE TOLD! "
" Ok, if you say so but we weren't told until we arrived"
(as i replied she was walking off in a strop)
I could not believe that we had paid £45 to get no sleep in two dirty hotel rooms and then to be shouted at when I was looking for someone to take responsibility.
The rest of the staff we met were great but this woman needs to treat herself to some anger management and customer service courses.
- Also Known As:
- The Bulls Head Congleton, Cheshire