Having stayed here twice before and enjoyed it I decided to stay this October, it had been 3 years since my last visit. Unfortunately the experience left somewhat of a bitter taste in the mouth.
The check-in was efficient but lacked any personal service and the receptionist was pleasant but there was very little information given about the Hotel and no interest shown in reference to our reason in visiting.
The room (21) was large but that is the only one good thing I have to say about it. Where to start…. dirty and dusty curtains, lampshade hanging off, a HALLWAY RUNNER placed at the side of the bed to cover a hole in the carpet, broken bin in the bathroom, no hot water in the afternoon to take a shower. A kingsize bed but there was to topper placed on top of the bed thus you fell in-between the two singles, so I may well have asked for a twin room.
Breakfast was very very average, my partners full English was poorly cooked and presented and the menu is very limited, it would be so easy to extend and the selection of fruits FROM A TIN was also poor, where’s the freshly cut fruit, homemade compotes etc etc…And such a dark room stuck in the 80’s décor era..
The only good thing about the stay was the receptionist who served me one drink and also checked us out, very friendly and seemed to take pride in her job…
I will point out that I run a Boutique Hotel of the same size in the UK and this Hotel could and should be a real winner but it seems as if the owners really don’t care, 20years ago these standards would be acceptable but the times have changed and everyone else has upped their game.
Seeing as my room was a Superior I can only imagine the how the Standard rooms must look, they must spend money in the rooms, and also the restaurant is now closed and the bar closes at 11pm thus making this a GUEST HOUSE.
The problem is the choice of accommodation in the area is very limited thus making this Hotel a Big Fish in a very small pond…
And the key to running a successful GUEST HOUSE is service, service, service…..and everything must be PERFECT, and I'm sure I have the same amount of staff.
There are hundreds of tips I good give this place but I’m not sure anyone would listen but there’s a reason why I run at 99% occupancy and should the young lady I mentioned before ever think of moving down to my City there are dozens of Hotels that I’m sure would love to have her..
- Official Description (provided by the hotel):
- Stay for business or pleasure at The Alexandra Court, our ethos is focused on delivering a fantastic guest experience, whether you are staying with us for business or pleasure.Choose from one of our 14 individually designed guest bedrooms, including one family room,where you will find elegant and considered design, with finishing touches and all modern amenities. Every guest room is unique in design and gives a 'home from home' feel.Breakfast is served in the Breakfast room and guests can choose from Full English Breakfast cooked to order or Buffet style .Drinks can be enjoyed in the bar and lounge with views over the landscaped gardens , the bar offers an extensive selection of spirits and wines. Perfectly located if visiting the area on business or pleasure The Alexandra Court is at the very heart of the Cheshire countryside ,in an idyllic , rural setting in the market town of Congleton with easy access to the bustling cities including nearby the Roman City of Chester, cosmopolitan Manchester and Liverpool. The stunning and contrasting landscape of the Peak District is only minutes away,with hills and country walks in abundance. Hotel visitors can explore the major tourist attractions including Jodrell Bank , Gawsworth Hall ,Moreton Hall and Alton Towers Theme Park are all located nearby , making The Alexandra Court the perfect base to explore this wonderful region.At a glance:•Sleeps up to 30 guests•Free Wi-Fi•15 En-suite bedrooms •Library and Wii games•Four bedrooms have reasonable wheelchair access•Outdoor play area•One family room•Beautiful Gardens and outside seating area•Lounge and Bar•Conservatory ... more less
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- Also Known As:
- Alexandra Court Hotel
- The Alexandra Court Hotel Congleton, Cheshire