We booked 2 nights accommodation for my wife, daughter and myself.
The staff we friendly, the hotel and and our room were well presented, with classic furnishings, a generously sized bed with lots of cushions etc. We also enjoyed our breakfast where they volunteered that they could make hot chocolate for my wife (using the bar supplies) and provided extra toast for out toddler (who is a big fan of toast).
However I have 2 issues.
Issue #1. Call me old fashioned but I expect a hotel to have food available at times other than breakfast. Especially when the hotel bills brands itself as 'Hotel and Restaurant'. Especially when there is prominent signage outside inviting non-residents to use the restaurant. Not here however - this is B&B (admittedly very nice B&B) with a small function room available for private hire.
Issue #2. When the checking out the receptionist asked for our opinions on our visit. I pointed out the inconsistency between the branding and signage (i.e. there's a restaurant) and actual service available being B&B. A good response would have been to indicate a recent change or an oversight and the branding/signage would soon be updated. The actual response was to invite me to talk to the manager (which I declined) and to advise that all booking confirmations indicated the lack of restaurant. Well, I re-checked mine, and no it doesn't. Not a peep.
Would I go back? Yes, if I wanted somewhere to stay on a B&B basis; but I didn't on this occasion. I was looking for somewhere where I could choose to eat and that isn't here - unless you want to bring 9 friends or family and book the function room long in advance.
- Official Description (provided by the hotel):
- Stay for business or pleasure at The Alexandra Court, our ethos is focused on delivering a fantastic guest experience, whether you are staying with us for business or pleasure.Choose from one of our 14 individually designed guest bedrooms, including one family room,where you will find elegant and considered design, with finishing touches and all modern amenities. Every guest room is unique in design and gives a 'home from home' feel.Breakfast is served in the Breakfast room and guests can choose from Full English Breakfast cooked to order or Buffet style .Drinks can be enjoyed in the bar and lounge with views over the landscaped gardens , the bar offers an extensive selection of spirits and wines. Perfectly located if visiting the area on business or pleasure The Alexandra Court is at the very heart of the Cheshire countryside ,in an idyllic , rural setting in the market town of Congleton with easy access to the bustling cities including nearby the Roman City of Chester, cosmopolitan Manchester and Liverpool. The stunning and contrasting landscape of the Peak District is only minutes away,with hills and country walks in abundance. Hotel visitors can explore the major tourist attractions including Jodrell Bank , Gawsworth Hall ,Moreton Hall and Alton Towers Theme Park are all located nearby , making The Alexandra Court the perfect base to explore this wonderful region.At a glance:•Sleeps up to 30 guests•Free Wi-Fi•15 En-suite bedrooms •Library and Wii games•Four bedrooms have reasonable wheelchair access•Outdoor play area•One family room•Beautiful Gardens and outside seating area•Lounge and Bar•Conservatory ... more less
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- Also Known As:
- Alexandra Court Hotel
- The Alexandra Court Hotel Congleton, Cheshire