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All reviews honeymoon suite four poster bed wedding venue the main hotel lovely old building sunday roast afternoon tea lovely hotel open fire roll top bath north yorkshire biscuits stayed here for one night an evening meal town centre following morning warm welcome
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Reviewed 17 October 2017 via mobile

The Old Lodge is a really good option in the area. The rooms are big and comfortable. In some of them the water pressure is not enough for an excellent shower, but it is ok. The restaurant is good and the bar can be improved (not a lot a drinks available).

Date of stay: October 2017
Trip type: Travelled on business
Thank mauricioc256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

First of all, I need to say that the staff at the hotel are excellent and in no way does the overall score reflect upon them. Nicola in particular was very helpful throughout our stay.

We stayed at the Old Lodge for two nights whilst attending our son's wedding at Sandburn Hall. Rather than choose one of the well known chains, we thought we would use a local hotel.

The grounds of the hotel are extensive and beautifully maintained - a good sign for the hotel itself, not so unfortunately.

During our two night stay, we had three rooms. Our stay in the first room (21) was short lived. An en suite room, the bathroom has been added in to the room. Not a bad room overall, good size with a view of the gardens. The carpet was obviously new but was also laid in the en suite and toilet. A hotel room with a carpet in the bathroom! How long will that be in good condition? The problem however with the room was that the toilet used a macerater. We flushed the toilet and the most awful smell invaded the room. We repeated this and things didn't improve. We couldn't stay in the room, so went down to reception. We were offered an alternative room immediately and were told that the hotel were aware of the problem in the room.

Our second room was the honeymoon suite (8). A big room with a four poster bed and a bath in the room as well as an en suite with shower. Excellent.....not so. Closer inspection revealed there had obviously been a water leak from the roof at some stage and the ceiling paper was starting to peel away, photos attached. The roll top bath is actually acrylic with cheap silver feet. Worse was to come though, having been to the restaurant to eat, we returned and went to bed. The bed creaked - every time one of us turned or moved, it creaked loudly. The result was one very bad nights sleep for both of us, not the preparation we needed for the full day ahead for the wedding. The en suite whilst having his and hers sinks and a reasonable shower, didn't inspire, it was difficult to adjust the shower head because it's fitting was loose. The move from our original room, due to the occupancy of the hotel meant for our second night, we needed to move to another room. We dutifully packed up our things, left them in room eight and the staff would move everything during the day to the next room (5).

Room 5 was a family room. This was at the front of the hotel. We arrived back from the wedding at 1am and our case etc as promised had been moved. Exhausted, we went straight to bed and slept through. In the morning, it became apparent the room has recently been refurbished. Definitely a new carpet. Good news, it didn't extend in to the bathroom. Lino this time and pretty cheap stuff too. The bathroom despite being fairly new was already showing signs of wear, cracked bath panel and the now fairly obligatory loose shower head and fixing. Unfortunately, water pressure here for the shower ranged from a fine mist to a maximum of a light drizzle. My wife was unable to wash her hair because it would probably have taken all day to wash out the shampoo, not a problem for me because I don't have much hair. Whilst on the subject of toiletries, all rooms have Bee Kind toiletries supplied. These are all heavily lemon scented and I have a sneaking feeling that the pump action dispensers are refilled and sensed that whether you used shampoo, shower gel or hand wash, they were all the same!

Food and drink. We only ate at the hotel once and that was on Saturday evening. There was a wedding on that night and full credit to the hotel for fitting us in with a time in the restaurant before the wedding party. We opted for 'safe' options of scampi and battered fish with chips and salad. Sweets of pear crumble with custard (tinned pears and ambrosia custard) and chocolate brownie were average and probably somewhat over priced. I did order a pint of Moretti in the bar before we ate and queried whether this was cloudy, it didn't improve and credit again to Nicola who despite the bar being crowded, spotted me looking at the beer, came over and agreed that it wasn't clearing and offered me an alternate beer.

Breakfast is served in the newly refurbished restaurant. Service is quick, a reasonable selection of cereals etc and the cooked breakfast is served to you. Ingredients I think it would be fair to say are cheap and poor quality.

The building itself is late Tudor period around 1604, the refurbishments currently being undertaken are from the fairly recent B&Q budget period. Chandeliers and lighting are very cheap quality, as are the bathroom fittings. One of the things that stood out, are the heraldic type plaques on the walls of the original vaulted dining room. We got a good look at these whilst eating on the balcony. They have either been repainted or are cheap additions. My wife commented that it looked like they had invited the local primary school children in to paint them.

The cost of the two nights including food and drink was £320 and definitely not cheap. We were inconvenienced during a weekend that we needed to run like clockwork. Not so and there was absolutely no offer of any compensation for this. We should really have gone for the known and trusted chain hotel in York and probably spent a lot less.

The history and heritage of the building means this could be a fabulous hotel offering period features and something different. In truth, the refurbishments are being done cheaply and it's a real shame. My recommendation is that you give this one a miss, there are many hotels in York and the surrounding area that will give you a more pleasurable and value for money stay.

Finally, I think it worth expanding upon my original comments regarding the staff. We found them all very friendly and helpful and not least the staff who served us with our food on the Saturday evening. We were the only diners in the restaurant all evening, we were some way from the kitchen, didn't feel neglected, the food was served hot and they couldn't do enough for us - we had a good laugh and some banter with them.

Date of stay: October 2017
Trip type: Travelled as a couple
3  Thank R55DRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anu B, Owner at The Old Lodge, responded to this reviewResponded 17 October 2017

Really!!

The lesser said the better. The rooms you mentioned have been occupied before and since with no complaints. Your multiple frivolous complaints were addressed by the Staff and maybe the monetary gesture you hoped for not forthcoming, hence the epitaph.

Regards

Anu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

Booked well in advance but so disappointed to discover we were not actually in the lovely hotel but in the annexe which was not even attached to the hotel but a few hundreds yards walk away. We had a room on the 3rd floor of a converted building - no lift! Although the room was very nice it was not what we were expecting.

Room tip: Make sure you are booked in the hotel and NOT the annexe.
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank KLW400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

Our golfing group using the Old Lodge as our base for two nights . The staff were friendly, especially the lady who looked after us for dinner both nights, the food really excellent, and generally everything was fine. The only issue was the size of the bedrooms - a couple of us seem to have ended up with small rooms with little room to move around the furniture, which was disappointing.

Overall good value for money, but check the room size!

Date of stay: September 2017
Trip type: Travelled with friends
Thank mawa24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

Working locally so stayed here 1 night. Arrived in afternoon and set up in the bar to do some work. Decent coffee, hot milk, prompt & friendly service, all good.

Grounds are extensive & well kept, (good for wedding photos!) Walking/running trail adjacent to hotel, that leads through park down to the river tow-path. Great for an early morning run!

Room was a disabled room at the front (which didn't bother me). Décor quite dated, but plenty of space. Good desk/dressing table.

Minor irritation, when walking across frontage of hotel to my room, I could see straight into the washing up areas. This window could do with a frosted finish for client & employees' sakes. Mop bucket should not be left in flower bed beside door of guest room.
Having said that, I would be happy to stay here again. Good service, beautiful surroundings & comfortable room makes up for minor niggles. :)

Room tip: Room 10 seems to be a disabled style room with lge door, low mirror & large bathroom. Just watch out for approx. 12" step into the shower.
Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank DalkeyJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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