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“Simply average.”

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Club Med Pragelato Vialattea
Ranked #1 of 4 Hotels in Pragelato
Certificate of Excellence
Weybridge, United Kingdom
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Simply average.”
Reviewed 19 February 2013

Having stayed at Club Med Valmorel last season, and thoroughly enjoyed it, we were keen to try the 'new' club med in Italy and given the transfer time from the airport was under 2 hours this made it much more appealing than returning to France.

Overview
Overall we had a good holiday though the majority of that was down to the friends we holidayed with and the excellent skiing. The resort wasn't bad but it certainly wasn't great. Had this been our first Club Med experience I would probably not go Club Med again however while I wouldn't return to the Pragelato Club Med (though I would happily ski the Via Lattea again) we will give Club Med another go based on our trip last year. A lot of the issues this Club Med have are a result of teething problems but some bits are due to the layout which will not change, even when the teething problems are resolved.

Accommodation
This is not a new resort. It was originally built for the 2006 winter Olympics and has changed hands a number of times since then and is now leased to Club Med. Unfortunately because the resort was not purpose built for Club Med, nothing is of a size to fit within the Club Med model. Don't get me wrong the two story chalets offer plenty of space, BUT they are tired and our kitchen cabinets had so many bangs and knocks in them it looked as though someone had taken a 9 iron to them! When I say kitchen I mean the area with the fridge where we could keep our water cool that took up a large part of the bottom of the chalet. Nothing else in the kitchen area actually works as club med isn't self catering so the oven and cupboards are merely decoration! There is a downstairs loo with a shower and upstairs two rooms with one bath-less bathroom. A little note about the showers, if you're not a hobbit they will be far too low for you as the shower hose will not stay up. There is no grip to it so it falls straight down to its lowest point. This was the case in both our bathrooms and those of our friends who were also staying at the resort. Also, only one of three lights worked in our children's bedroom and despite us reporting both the light and shower issues they were never addressed. In all the chalets something from the resort's previous incarnation has been ripped off the walls and the space left behind hasn't been painted over. Granted this is hardly a major issue but is surely something easily dealt with.

On the upside there is plenty of storage for suitcases and ski kit so you're not tripping over them during your stay and although we were located quite a distance from the main hub it wasn't ever really an issue. There are lockers near the lounge etc where you can keep your coats and a change of shoes etc should you need to. From here you can access the ski room, the main lounge, reception and two of the restaurants.

Dining
We had read reviews before we travelled so we weren't expecting much in the way of food variety but we rationalised that it would be fine and it was. As with any buffet the variety can be tiresome but generally the food was good though I would say I was disappointed in the quality of the pre cooked pasta and the pizzas but that's probably as I had expected a higher standard from a resort in Italy than I would any other Club Med. We didn't find La Trattoria any better in terms of variety etc but the staff were certainly very amenable. We didn't try La Tana so I can't comment on that. I celebrated my birthday while we were away and the restaurant arranged a surprise cake for me which was a lovely touch.

The bottles of wine in the restaurants were very good, especially the red but avoid wine by the glass at the bar as it was beyond grim. That said, who needs wine when you can drink prosecco which was very good and I should know, I drank enough of it! Sadly finding someone to get a bottle of wine from sometimes proved difficult and the majority of the soda machines were hit and miss as to whether they worked.

Unfortunately there just isn't enough seating in the dining areas for all the guests attending Club Med. It would have been fine when operating as a partial self catering location when the restaurants wouldn't have been at full capacity but with 700 guests needing feeding the 4 separate (small) areas are simple inadequate. It also doesn't help when groups reserve tables for 24 but don't show up to use them until gone 9!

On the Friday night there was a two sitting gala dinner. It was no different to any other dinner but rather than sitting down to eat when you wanted/could get a table you had to choose and book a 7pm or 8.45 sitting. The only problem with this is that unless you approached the people standing at a desk outside the lounge you had no idea that you needed to pre-book your space. I was idly looking at the wine menu on the table which is how I came to know about it but I pointed out they would need to physically do more than just stand there to get people to realise they needed to do something. The lady on the desk was rather put out by my comments and stropily informed me she would be going around every table at dinner to make sure all the guests knew. She didn't and on the Friday night there was more than one family without a table for dinner. On the same evening the 7 o'clock sitting clashed completely with the 7.15 fireworks. I may be alone here but I would assume that a 7 o'clock sitting would be more suited to younger children who, presumably, don't like fireworks!

We ate at all three of the mountain restaurants and while we preferred the one in Claviere the other two were fine.

Entertainment
The lounge area, like the dining area, has not being specifically built for club med and is therefore far too small to accommodate all the guests when running at full capacity (as we were last week and, according to some of the GOs, as they will be for the next four weeks). There is no real stage area to speak of which is why the evening entertainment, certainly for children, is limited and what area they do have is far too small for some events such as the children's ski medal ceremonies. Perhaps they should consider, as other Club Med resorts do, having the ceremony outside where it would be less cramped.

Regarding the children's evening entertainment, the GOs have made a token effort to put on a couple of shows but the lack of rehearsal was evident. Thankfully the 4 and 6 year olds didn't seem to notice but for the onlooking parents it was cringeworthy. Having seen amazing shows and the effort that went into rehearsals at other Club Med resorts the GOs need to make more of an effort in this area.

GOs and staff in general
The GOs in the clubs were good with the kids though not so great at remembering names but all in all were very friendly and seemed to enjoy their jobs. There are four British members of staff at Pragelato and they were keen to engage with the British guests and to get honest feedback. Whenever they were approached by us with any issues they were swift to act which was greatly appreciated.

Spa
My husband took the children to the swimming pool one day (after buying the obligatory swimming caps) and came back with less than positive comments. The pool itself was cold and the changing rooms the size of a postage stamp making changing with a family difficult and crowded. I decided to give it a miss!

Kids' club
Our kids seemed to have an ok time while there however drop off for the club was nothing short of chaotic. Almost 200 children being dropped off within the same half hour, requiring bibs from one desk and signing in with one of two GOs at another. Needless to say despite arriving at the allotted 8.30 drop off time we nearly missed our first skiing lesson half an hour later and made sure we were there well before 8.30 on the subsequent days.

Photography
The system is rather archaic in that the photos are printed out each day in small thumbnails rather than easily accessible, and in large scale, on an interactive TV screen which is what was available in our resort last year. While we were so impressed with the set up in Valmorel we actually booked one of their photographers to come out and take family pictures of us, here we found the photography to be more of a token gesture and eventually gave up trawling through the books to find the one or two photos they'd taken of our kids.

Skiing
The hotel is ski in - lift out. I didn't have a problem with this and loved the blue run back to hotel through the woods though the wait before getting into the lift in the morning could take up to half an hour. The Vialattea ski area has a lot to offer and we loved it though our friend, a relative novice, said there wasn't as much for beginners and the run back to the hotel was a little too steep for her. It could also be icy towards the end of the day.

The lessons themselves were good, we had a first year instructor and his lack of experience showed so he was more of a guide than an instructor but we did manage to ski the entire ski area with him. Every group had at least one English speaking instructor so there were no language issues here.

Room Tip: To get a bath don't stay in a chalet
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  • Stayed February 2013, travelled with family
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Helpful?
6 Thank SqueakerMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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cannes
Level 6 Contributor
177 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 19 February 2013

We spend the first week of january in this brand new Club Med. What a dissapointment. Really.
We had a family room situated luckily next to the main building, but the rooms were unbelievably small. You don't have enough room to walk around the bed. The second room no tv and the bathroom no bath, just a small simple shower. So this was the first very big dissapointment.

Secondly this Club Med has no ski in - ski out even if that's what's written in their brochure. Like said before you have to walk quite a bit before taking a ski lift etc.

To make a long story short this is definitely not a 4 tridents Club Med. We have been to Cervinia and Peisey Vallandry and Pragelato is just a big step under those other villages.

Some positive points are the general decoration and atmosphere which are very nice, the food is ok and the staff, especially Nicola chef de village, are really trying very hard to make your stay a success.

I waited a couple of weeks before writing this review because I thought the negative aspects of this holiday would wear out but apparently not many good memories came up to replace them.

I even feel a bit betrayed by the Club Med having paid 2500€ per person, even for a 12 year old child, and this is without the journey just "village-village" as they say. We came by car living in the South of France. So very expensive for what we got. We won't be back!

  • Stayed January 2013, travelled with family
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Helpful?
3 Thank rubissaphir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Level 5 Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 February 2013

Just returned from a fabulous week at this new Club Med outfit near Turin. The location is terrific, and the design of the complex beautiful. We have done ski holidays with Club Med in France before, but this is a real cut above the offer there. The food is outstanding in quality, and with the opportunity to eat in the four differently themed main restaurant areas alongside two separately defined restaurants, plus the mountainside lunch spots, it was gastro heaven. But, it is the staff which make the difference. Their work rate is amazing, and their attention to detail, superb. Every member of our party felt known and cared for; every staff member we came into contact with was delightful, responsive, humorous and professional. The site is maintained in pristine condition. The spa is gorgeous. The ski instructors are expert....we used four, as well as those who taught the children in the mini club, and every one was great, going out of their way to forge really productive relationships with learners. The varied programme of activities was really enjoyable....loved the fireworks and Italian market in the square. The children's staff were staggeringly good, even though we did feel they had a few too many in the groups at the start of the week. Can't recommend it highly enough....if you can't enjoy it here, then maybe holidays aren't really your thing! And, as far as the review alongside goes, the comments are untrue. The gondola is all of thirty paces from the ski room entry path, holds a maximum of sixty , and takes exactly five minutes to get to almost empty wooded slopes. You can ski from the top of it to all the areas very easily. And in terms of cost, yes Club Med seems expensive at first, but when we added it up against Arc 1950 last year, it won hands down for value.

Room Tip: Only saw club rooms, which have separate sitting and sleeping areas, and are very lovely. Upstairs o...
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BCAles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 February 2013

We just finished a wonderful week of skiing with 4 other families. For skiing in large groups, Club Med is the way to go. Food is available at all times, everyone can ski at their own levels, and the apres-ski is fun for children. We plan on trying another Club Med ski holiday next winter again.

Positives for Club Med Pragelato:
1) Overall, very good food.
2) We paid up for the luxury room. A nice 2 bedroom with a living and dining area all on one floor. Had a view of the mountains. The standard rooms are duplexes, and lack a living area. Well worth the extra $$$.
3) Staff are all extremely friendly and helpful.
4) Our kids had a blast. Club Med is definitely the place to go to with kids. As adults without children, I would avoid this place. It's running amok with kids, and the main dining area is very noisy.
5) The italian Trattoria had very good, basic italian pastas, pizzas, and salads.
6) Great group stretching class provided after a day of skiing

Negatives:
1) The runs that are closer to the resort tend to ice up as so many people have to ski on it. It only snowed one day out of our entire week, so that may explain the ice. Snow conditions were only ok. Having said that, we are normally accustomed to thick powder from Niskeo, Japan. The trade-off for not having powder is that we had beautiful sunny day 6/7 days!

2) You are stuck in the middle of nowhere. No shopping. Nothing. Only skiing. Not much going on in the nearest town, Siestre, as it's a ski town. Shops only open after 4-5pm.

3) Only a nurse on site who can't administer antibiotics, and is quite stingy with the medication she provides. In fact, the patient before me had to wait another day for more medication because the nurse was out of stock! Do bring your own medication.

4)VERY UNSTABLE WIFI. Buy your own Italian Sim Card and use it as a personal hot spot to get wifi. The front desk didn't want to sell me the wifi as he said it's very unstable, and we won't get a refund if it doesn't work!

Additional Tips:
1) Ask for rooms closer to the restaurants; otherwise, it can be a long walk home after dinner. Of course, golf cart service is provided, but you may have to wait.

2) Swim Cap required, so bring one if you plan on using the small pool.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level 6 Contributor
122 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 11 February 2013

we paid there for 3-10 februray 2013. But we left there 7. of february. First of all it is far away from the ski-run. You can go ski-run by gondola or by busses. İf you choose gondola it takes 15 minutes with 70 person and you can noth breath and sometimes you can stay stranded in the air because of electricity.
if you prefer bus; you can go there 25 minutes, your skiis in your hands and standing travel on the twisty roads. if you are lucky you dont fall down.
6. of februray ski lifts were closed due to the storm at half past two. Our ski coach called hotel and they said "it is not our problem" so we tried to back by public busses and we back to hotel at 19 oclock it was a teribble day.
so we left there early.

  • Stayed February 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
20 Thank yildirayerdogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 February 2013

Despite the Club Med advertisement, the Club is very isolated from the skiing area, the only connection is a Cable car which is not working when the weather is windy. Once we managed to use Cable car which was stuffed with 80 people where the max capacity is 60.

You need to go on a bus to get Sestiere which takes 30 minutes to start skiing. It is ver tiring to go on a bus with skies in your hand. It is valid for the kids to start skiing.

The return procedure is much worse. If the cable car is not working because of the wind. You need to take a bus where your ski teacher decides to finish the class.

Yesterday, our skiing class was told that the cable car is not working and we need to take a bus to Hotel at 15:00. All the Club Med skiers was taken a place to wait for bus. There was more than 200-300 skiers. We all waited for the Club Med bus. After 90 minutes waiting outside. The Club Med did not accept any responsibility and did not take any action. We have to go for the public transportation.

However it was like dooms day , everyone was running to get on a bus whixh comes rarely. However you need to fight to put skies in truch then go on a bus. WE managed to place the skies . But the seating area was full. We needed to take skies back.

We reached Sestriere by public transportation after 1 hour 30 minutes bus trip stuffed with all the Club Med skiers.

I was lucky to find another public transportation from Sestriere to Pragelato.

It took 4 hours with great stress to fight to find a bus to go hotel.

Are you ready to pay this much money to get a service like this?

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank METEOZDEMIR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 February 2013

Really good newest resort from Club Med:

-large spacious rooms (i had a two storey chalet with 4 beds all by myself) with fully equiped kitchen;
-tasty and appealing food, although the choice was quiet often limited;
-great long slopes and it is ski in, ski out (gondola on the way out just in front of the ski room);
-3 restaurants in the resort and 3 restaurants in the mountains;
-really pleasant and friendly staff;
-good looking Chief De Village, Nicola;
-new and well looked after equipment;


Not so great:
-SPA is a disaster: no privacy in the small changing room (once the door is open, everything is on display); two tiny steam rooms (separate for man and woman), 3 showers with no hooks for the towels (you are welcome to shower while holding your towel in one hand! ever tried that?), no towels unless you walk to the swimming pool via foot pool; and you need a cap to get into the swimming pool (for EUR4? really?).
-rooms are large, but not well thought through: i lived in a large chalet for 4. It only had one shower. What if we were 4 friends who all need to shower in the morning? Good thing, it was a large shower cabin. Perhaps the intention was for us to share the shower to speed up the process :-) ?
-the shower head was up to my shoulder, as i tried to lift it up to wash my hair on the first day it just dropped on my head, so i spend the whole week showering in two phases. Small but annoying detail.
-there is no body lotion in the room.
-i couldn't open the curtain in the top bedroom, they kept sliding back, tiny detail, but not helpful, bearing in mind that the lights are very dim in the room.
-in order to get to the main building you need to walk outside fully dressed (it is cold and you need to walk for 5-10 min). The good thing is that we had personal lockers in the basement (in addition to ski lockers) of the main building where you could leave your outdoor jacket and books and change to a nicer outfit for the evening. It is inconvenient, but that is the price you pay for having a really large room.
-limited choice of food in the restaurant. Having said that, we have found something really tasty to eat at every single meal (tuna, carpaccio, pork ribs, steaks, grilled shrimps, you name it). The house red wine was divine! White wine was rather average to my taste.
-ski school: the instructors were really friendly and spoke goof English. They rather see themselves as guides and not teachers. We have not had enough practice and technique correction, but we have been to many different places and have enjoyed an extraordinary scenery during these 6 days.
-food in the mountain restaurant is uninspiring, but really, these are not Club Med restaurants, they are local places with which Club Med has a contract. I found it very convenient.
-the resort is isolated, which is not such a great problem if you have a good company.
-boutique did not have a tooth brush!


Do not be discouraged, the negative comments are just points to lower your expectations. In general, disregarding the above mentioned tiny details the whole experience was really great! The slopes are amazing, there are many of them and there are plenty of lifts in close proximity to each other, the staff is really welcoming and warm, the food is really tasty and fresh. For the right price it is a very good holiday experience, if you are prepared to ignore the SPA.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dama0012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Med Pragelato Vialattea

Property: Club Med Pragelato Vialattea
Address: Via Rohbach | Frazione Plan, 10060, Pragelato, Italy
Phone Number:
Region: Italy > Piedmont > Province of Turin > Pragelato
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Pragelato
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Club Med Pragelato Vialattea 4*
Number of rooms: 234
Official Description (provided by the hotel):
Located in Italy's Piedmont region at an altitude of 1,600 metres, in a beautifully preserved natural site, this new Club Med Resort with its charming chalets promises a warm and friendly welcome and a genuine Italian Dolce Vita atmosphere.In the heart of Europe's second largest ski domain - Vialattea - this prestigious resort hosted the ski jumping and cross country skiing events at the Turin Winter Olympics in 2006.20 Clusters of chalets around the Resort centre give pride of place to premium family accommodation.Remy Camoin has reinterpreted the traditional cosy chalet ambience in an upbeat, contemporary style.An ideal holiday choice for families, with children's club facilities for babies through to teens, so that parents can make the most of the Italian art de vivre. The cable car that runs from the foot of the ski room takes you in just 4 minutes to the ski slopes of Vialattea with 400 kms (250 miles) of ski runs. ... more   less 
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