Following a long term placement at Barclays in Knutsford, I had to source a local hotel quite quickly as I'm staying here 2-3nights a week. I had read some reviews about Cranage but nothing which made me think "great".
8 Weeks On.. I've been consulting for over 13 years and the level of service at this hotel is right up there at the top. I don't usually leave hotel reviews but hopefully you can see why I have on this occasion:
Front Desk Staff - Extremely polite and always smiling! I've not had to ask for anything twice. Check in/out is very efficient. Joanna, Helen, Amy amongst others - first class.
Corporate Bookings - Speak with Stephanie Scholes. Stephanie provided me with a tour of the hotel, sent email confirmations, welcomed me on my first day, followed up with courtesy calls asking if the stay was okay,etc. I've had some problems with booking on the odd occassion, and Stephanie resolved these, again, follwed up with calls, and email confirmations. Nothing short of excellent and professional.
Cranage has a great swimming pool, sauna, stream room and jacuzzi. The gym unfortunately is quite small, but it does have good cardio equipment. a lat-pull down machine, seated bench press machine, shoulder press, and free weights. In short, still enough there to get a quick workout in for the weekday/end traveller. (Gym staff are helpful too).
Room Service - Food is well presented and usually delivered in 20-25mins. In 8 weeks, I've only had to call down twice to check on delivery times.
Food / Value for Money? - It's a hotel and a good one at that. The food is not cheap, but then again, not expensive. I'm vegetarian and I the veggie options were quite limited. A quick call to Stephanie and she spoke with Chef. By the time I checked in, there was a printed Vegetarian Menu in my room with some great options! Fantastic.
Rooms - Standard rooms are absolutely fine from what I've seen. Exec rooms are very spacious. Only negative is that the TV's in the exec rooms are bit on the small side. Should mention the Housekeeping staff are sooo polite. Always a 'good morning and smile' whenever you walk past!
Restaurant - Not had the chance to dine in the restaurant yet, but
Grounds / Location - Superb grounds and location wise, very easily accessible from the M6 from J18. If you're working at Barclays, then it's only 5.5miles away and a straight drive!
Quiteness / Noise factor - I've stayed here when the hotel is full and holding corp events. 8 weeks on...still never been woken up once due to any noise.
In general, what this hotel wins on in comparison to other "like-for-like" hotels is "the personal touch". Cranage Staff (certainly the ones I've met) go the extra mile just to make your stay more comfortable. I was ill a few weeks back and knew I woundn't be able to check out on time. I had printed note slipped through my door from Joanna asking me to contact reception if I needed anything brought to my room (and they left 2 bottles of still water outside my door!). following this in the early afternoon, I had a call from Stephanie saying if I needed to stay longer, it wasn't a problem and that they would bring any evening meals /drinks to me if required. The last time this happened a few years back, the first thing another Hotel did was ring me to tell me the late checkout charge and how much an extra night would cost me. Light years apart!.
I will upload some photo's I've taken at some point, but the above should speak for itself. My experience here has been great. Looking forward to a great long term stay.
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- Also Known As:
- Cranage Hall Hotel Cranage
- Hall Hotel Cranage
- De Vere Cranage Estate Cheshire