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Hotel Hacienda Cocoyoc
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Reviews (407)
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All reviewsa great place to spendnice hotelmexico citypoolsgroundsspacenturymassageweekendsaqueducts
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Reviewed 30 April 2013

My sister got married here and it was a perfect place for everyone to get together! The staff are friendly, the grounds are GORGEOUS (she still has people asking about her wedding pics), the food was delicious and there are numerous pools to enjoy. There are lots of places for the family to hang out together, and big tables in the dining rooms. It'd be a great little get-away or a fun family reunion spot. The brunch spread is AMAZING!

  • Stayed: May 2012, travelled with family
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Thank iguana m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2012

Was put in this hotel for a work meeting. The place is located at the remains of an old Hacienda. Was built in 1958, and it seems as if that was the last time money was put into it. Rooms are large but humid, with runmdown furniture and rock solid beds. Cleanliness is a strange word throughout. Food is poor, badly prepared and usually cold. Service is substandard both at desk and restaurants. Dont go.

Stayed: September 2012, travelled on business
4  Thank JorgeARestrepo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2012

The perfect place if you want to escape the hustle and bustle of Mexico City. The place is amazing. The very spacious central courtyard dating back to the 16th century with its waterfall and ancient walls exudes tranquility. We had a room with a private pool. The pool had a delicious temperature and is surrounded by very high stone walls and afforded complete privacy. The furnishings were rustic Mexican. The bed was extremely hard, but after we mentioned, the next night it was jsut right. So mention upon checking in that you are not a conquistador and need a softer bed. There was no airconditioning, but after using the large fan a few minutes before going to sleep, that was no problem. My wife woke up with a very painful and stiff neck (nothing to do with the bed) and went to the spa, which after a thourough consultation recommended an aroma treatment. After that Adios pain in the neck. Everywhere we went in the hotel the service was excellent and delivered with heartfelt friendliness. The help is very proud of their hotel. The assistant manager even gave a private tour of the hotel, including the normally closed off sections.We were there in the off season, so there were no crowds, but only the main restaurant was open. The only reason I did not give the hotel a 5 rating was due to the food. We are not Mexican food lovers, so the Mexican food might be better.The first night I had an acceptable but bland chicken and the breakfast omelet was not great. The next day there must have been a different chef, because the taste was quite good.
We were not concerned with safety in the hotel, nor in being driven through town. this place is very rural. It is definitely worth a trip from MExico City and I highly recommend this for a short stay, but not as the sole vacation destination.

Room Tip: tell the reception you need a softer bed
  • Stayed: August 2012, travelled as a couple
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1  Thank eurotrains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2012

The hotel could be a marvelous destination resort!!!!!!!, as the land is abundant and green, There is a 9 hole golf course in full view of the eating areas and pools, spa, very nice lay out physical layout of the grounds. Especially overlooking the pools it is is very relaxing, save bugs that are also plentiful and you have to share your meal with them. However, the facility itself is pretty run down and rooms need some work to make them more classy and comfy. Beds and pillows are not very comfortable, magnetic doorlocks presented numerous problems trying to get in. Even though they changed batteries and entire lock at one point, we still had problems and did all the right things so the keys wouldn't get de-magnetized. We are pretty much Mexican family and the food is pretty bad and just doesn't fit with the beautiful outdoor setting; they really need to revamp chefs, menus and presentation. Even though the food is classical Mexican it still lacks that wonderful Mexican flavor and decor. The chefs don't know how to put flavor and beauty into the plates, beer was warm, service is pretty lax. The breakfast buffet was just sad. The service at front and at tables are a little too relaxed almost non-caring.

The gym also needs to improve quite a bit. Unfortunately there isn't too much better options in the area although we had to go to the area of Morelos for a wedding. If they can start with investing in getting the food up to par, that would be a great start and also in bringing "excellence" to the location with employee upgrades, as it has tremendous history and potential, and there is no excuse for this to be other than a marvelous experience for Mexicans and foreigners alike. We liked the information provided by bell boys quit a bit, about the most helpful people at the location.

  • Stayed: June 2012, travelled with family
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2  Thank Fjbsnr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

My husband and I spent five days at this resort in March 2012. I am writing this review partly because the website does a very poor job of expounding the glories of this place. The history itself is breathtaking We were attending a friends wedding and were treated like royalty from start to finish. The staff was unfailingly polite and dealt with our fumbling Spanish with a smile and a nod. The food was outstanding mexican style delicious and consistently fresh. Access to and from Mexico City, via shuttle, was uncomplicated. The grounds were stunning with lots of water from the viaducts and swimming pools everywhere. The rooms were simple the beds very comfortable.TVs were outdated but who cared? Wifi worked well in the lobby. Walking trails , horseback riding, golf all on the grounds.The only thing I missed was a blow dryer and I am sure if I had requested one would have had it in a few minutes. Tip: bring your English reading material with you! In addition, on Sunday evening, they staged a wonderful outdoor travelling dramatization of the historical events that shaped the establishment of the sugar refinery and Hacienda.

Room Tip: I think they are all good. We had one that faced the front of the hotel and contemplated changing but it was fine. The street noise was minimal.
  • Stayed: March 2012, travelled with family
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4  Thank Brendieanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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