Let me begin by saying that if I could rate this worse than terrible, such as deplorable, I would. From the moment my boyfriend and I stepped on the premise and until the moment we left, we had a horrible experience.
First, the hotel entrance door is constantly locked, and you have to wait until the desk staff opens it for you. There was only one person working as a desk staff the entire time, and he was extremely inhospitable, rude, and at times, verbally hostile to us.
When we asked about the free continental breakfast (which is advertised on Budgetel website & on Hotwire.com), he told us there is no continental breakfast. When we complained, he told us to call Hotwire.com to complain because he is tired of the website having the wrong information. He refused to apologize for the inaccurate information, and he kept interrupting us. In fact, he said that since we booked through Hotwire.com, it should be taken up with that company and not with Budgetel.
He also printed out our stay receipt wrong. When queried about the mistake, he told us it didn't matter that the receipt said we were only staying for one day (when in fact, we paid for two days).
Afterwards, we entered our room to find it in grimy condition. The AC unit seemed like the filter had never been changed, and the room smelled like smoke (even though it was a "no smoking" room). I felt itchy during my entire stay there; it did not seem too clean. Also, on the bottom side of one of the walls, there were stains that were never even cleaned up.
The second day of our stay, our beds were made; however, we never received extra toiletries (basic things like soap and toilet paper), and we only received a face cloth to use for a hand towel. The toilet was also in barely working condition, where it took five minutes before you could flush the toilet again.
At the time for us to check-out, we never received a receipt for our final charges, and we were refused to be provided with one when we asked.
I have stayed in other economy hotels and inns, and never once have I had such a negative experience as I did at Budgetel. I wouldn't even want my enemies to stay at this place. There are many other hotels and inns within a mile of this hotel. I strongly recommend you choosing one of those, or even going camping for these other options will be a much better experience.
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