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Sheraton Bijao Beach Resort - An All Inclusive Resort
Ranked #1 of 1 Hotels in Santa Clara
Reviewed 18 February 2014

We booked this resort Feb. 7 - Feb.14. Flew down with Sunwing and after reading all the negatives about this airline, we had no issues. Flight was on time thankfully (both ways).
- Arrival at the Tocumen airport went smoothly. Luggage arrived quickly and we were outside and on our bus in no time. It was a long 2 hour bus ride to the resort and people need to be aware of that - shouldn't be any surprises for anyone. Driving through the city was quite the experience as there doesn't seem to be any driving rules, lol. The bus wasn't the best bus, the seat was broken and the entire bus was quite dirty but it got us to the resort.
- Check in was very quick & we were in our room within 15 minutes. Our first room was on the 8th floor and the panoramic view of the complex and ocean was spectacular. It was a pleasure dealing with Maria Fernanda Cassinelli and after several e-mails, we had an amazing room with stellar ocean view. Her responses were quick and she always responded to every e-mail sent. Unfortunately it didn't have a balcony and with a enquiry, we were moved immediately. The front desk people and in particular Leslie, were extremely accommodating and efficient. We need to mention that any issue we had (which were very minimal) were resolved within minutes. We have never had such quick service at any resort we've stayed in - everything done with a smile and "no problem" attitude. We hope management acknowledges their staff and recognizes that they are top notch.
- The room we had was terrific. It had all the lotions and shampoos and many other extras. Plenty of beautiful towels, from bath sheets to hand towels & facecloths. The room was kept extremely clean and the above items replenished daily. Very nice to have a coffee maker in the room with choices of coffee, tea - even decaf. Not a complaint whatsoever. Also left daily were two bottles of water. Unlike a previous poster, there were many, many English channels - for those who spend alot of time in the room. A few times we weren't left coffee packs and one phone call, less than 5 minutes it was delivered ! How is that for service.
- Food was your typical (but good) buffet with a few exceptional theme nights. Lunch at the snack bar offered so many choices that at times, it was difficult to choose. Buffet items were replenished quickly and kept quite hot. The selection was plentiful and although at times, I tired of buffet food, there were other types of foods and a very nice salad bar. Plenty of fruit. The little appetizers were wonderful ! A dozen or so different varities of breads, buns and dinner rolls. Must admit they cooked up one night the most delicious pork tenderloin and cooked it to perfection. Baron of beef - fantastic. The Japanese restaurant was typical - however on the salty side. The chef made the experience very amusing - he was hilarious. Pizzas by the upper level pool, were equally tasty & done to perfection. Mediterranean served up a very nice steak but we only got there once. Didn't get to the steak house. The desserts didn't appear to be store bought so I'm not sure why a previous poster suggested that. Wine, both red & white was from Chile and delicious. The rose wasn't quite for our taste. Champagne wasn't the best but it appeared that others enjoyed it.
- The beach was huge ! We walked for miles on each side of the resort and it was fun collecting seashells. The undertow was there but we enjoyed bobbing the waves. Plenty of palapalas but you do need to get down early and put your towels on the chairs, otherwise you could end up in the sun. Shade was at a premium although there were plenty of loungers along the hill. When the palapalas were all taken, you could get sun umbrellas (limited) for those who wanted to be right along the ocean rather than a bit back. The other impressive thing offered was the water cooler right on the beach. It was filled continually with ice water and was a great reminder to rehydrate. After a long walk it was most welcome rather than go up to the bar for water. Fully serviced bar on the beach. They served plenty of different varities of alcohol and the beer was always cold ! Very nice to see posted lifeguards and they sure watched the swimmers with a careful eye - same as the pool areas.
- The pools were wonderful and clean. Waterslide was operational and in full use. Pool bar was of course, a blast. Loved the Americans that hung out there - so much fun. Met a group of veterinarians from the States and enjoyed their company. Great groups of vacationers that had little or no complaints of the resort. The group from the Brewery Collectibles Club of America were incredible people & came with awesome stories and fun. There were some Canadians but mostly Americans and some from other islands. A great mix.
- The weather. Oh my it was vacation perfect ! Yes, it was extremely hot - in the mid 30's with humidity. Not a drop of rain as was in the forecast. Perfection.
- Bars were all in close proximity no matter where you were in the resort. They served many various international brands of liquor and whatever you wanted, they had it. Beer was always cold and Panamanian beer is quite nice. We never waited long for a drink and again, served with a smile and perhaps a joke or two. Didn't really try many blended drinks.
- Of course our vacation wouldn't have been complete without a visit to the Panama Canal. We had initially booked with a tour guide via e-mail and that didn't work out. His price went up substantially and it wasn't what we expected from him. If you wish to know who this person is, by all means message us & we'll fill you in. We ended up renting a taxi from the hotel and travelled in a very nice, clean car with a good driver. Cost was $160 per car and it was money well spent. the canal was amazing ! It truly is a must see and we are so glad that we went. Went into Penonome and that trip we could have done without. Alot of shopping but mostly buck store junk. We befriended a very nice fellow from Panama and he showed us different things in the town & took us to a little bar for a nice cold beer. Great guy, gave him a few bucks and we parted ways. He also offers tours and even after we told him we were booked with another, he still chatted us up and spent time with us. If interested, he works for Penonome Walking and ask for Alexander. His English is excellent and his personality shows his pride in his country.
- There seemed to be little in the way of evening entertainment. A few nights with bands playing and ended around 10:00. If someone wanted a loud party, this isn't the place for you. They had a Hawaiian beach party which again, was a live band and some dancing on the beach. There was always the piano bar and someone playing great piano music. I think the heat takes a toll on most guests and the resort is very quiet before midnight. No clue if there is a disco or not.
- We realize some of the reviews were less than great and we had some reservations about this resort but our experience was a good one. This resort is a 4 star all the way, according to our own standards. There could be room for improvement but all in all, they are minor but isn't that the same for most resorts?
- Great weather, good food and a wonderful, warm country and Sheraton staff that works hard to make our vacation great. What more could a person ask for.

Pat and Diane
North Bay, Ontario
Canada.

  • Stayed: February 2014, travelled as a couple
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8  Thank selectivedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rolando N, Gerente at Sheraton Bijao Beach Resort - An All Inclusive Resort, responded to this reviewResponded 23 February 2014

Dear Mr. Pat and Mrs. Diane,

Thank you very much for taking the time to share your Sheraton experience and we are thrilled to learn that we have made your stay a memorable one and love the property services, facilities and our staff service as well.

Indeed our guest satisfaction is always our priority and I will ensure your comments are shared with the Team that makes this possible.

We hope that your wonderful experience will bring you back to Sheraton Bijao Beach Resort Panamá and look forward to meeting you personally on your next visit.

Kind Regards,

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377 - 383 of 1,634 reviews

Reviewed 18 February 2014

By far one of the best all inclusive beach resorts. Nice rooms, great views, decent food, professional service. The pristine Panama beach is amazing. Incredible white and black sands some days the waves were a bit intense, but there is a lifeguard most of the time.

Room Tip: high floor in the tower has an amazing ocean view
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  • Stayed: March 2013, travelled as a couple
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3  Thank museumgoer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rolando N, Gerente at Sheraton Bijao Beach Resort - An All Inclusive Resort, responded to this reviewResponded 23 February 2014

Dear museumgoe..

Thank you very much for taking the time to share your experience in our Trip Advisor portal.

We are extremely glad to learn we have managed to exceed your overall expectations. Definitely, guest satisfaction is very important to us and we will share your comments with the team, to motivate them to keep up the good work!

Once again thank you for sharing and we all look forward to welcoming you back!

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

My husband had a conference at this resort and at first we were reluctant when we began reading some of the comments, but frankly we cannot figure out who couldn't have a great time at this resort. The staff was friendly, the suite was wonderful, the food was good and the 9 hole golf course was in excellent condition. We can say with confidence, this is a resort worth staying at for the small amount of money you will spend.

Room Tip: We stayed in a Deluxe suite facing the ocean and it was perfect. We could faintly hear some music a...
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  • Stayed: February 2014, travelled on business
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1  Thank SavvyShopper417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rolando N, Gerente at Sheraton Bijao Beach Resort - An All Inclusive Resort, responded to this reviewResponded 23 February 2014

Dear Ms. SawyShop,

Thank you for taking the time to write such a great review about your stay and your Sheraton experience. We are constantly working for our guests, improving our facilities and service, in that way we can create memorable stays.

It would be a pleasure to have you again in our property. Please do not hesitate to contact us for any other suggestion or comment.

Kind Regards,

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Reviewed 15 February 2014

We just loved this hotel. The rooms were large,clean, and beautiful . The service was excellent. Honestly, the staff couldn't do enough for us. This is an all inclusive and so breakfast and lunch were fine but dinner was mediocre. That's my only complaint....which is typical of all inclusives. The grounds are beautiful and it's right on the beach. We look forward to going back again.

Stayed: December 2013, travelled as a couple
2  Thank campabrok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rolando N, Gerente at Sheraton Bijao Beach Resort - An All Inclusive Resort, responded to this reviewResponded 23 February 2014

Dear Mr./Ms. Campabrok,

Thank you for write this great review about your Sheraton experience during your vacations in Panama.
We love to know you enjoyed your stay and that our staff made it memorable! Definitely, we hope to see you soon!
For further comments or suggestions, please do not hesitate to contact us.

Kind Regards,

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Reviewed 14 February 2014

We just came bace from panama Sheraton bijao. This hotel is for people who looking for quite and no excitement time. They have no entertainment , no shows. The only fun is piano person every night. The food is not very appealing , the desert is store bought. Out of 46 TV Channels 45 in Spanish. Location and staff are great.

  • Stayed: February 2014, travelled with family
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1  Thank Raisa1828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rolando N, Gerente at Sheraton Bijao Beach Resort - An All Inclusive Resort, responded to this reviewResponded 23 February 2014

Dear Ms. Raisa1828,

Thank you for your review in our Trip Advisor portal, we value our guests’ feedback about their Sheraton experience.

Our Management Team is aware of your comments, and we are working every day for our guests’ satisfaction. In the other hand, is important you to know that we have night entertainment that is announced to our guests in the elevators or around the pool area. We offer karaoke night, interactive games, rock/pop music band or a local show called “This is Panama”. Please accept our apologies for not being informed about this.

We hope to see you soon. If you have further comments please let us know, it will be a pleasure to assist you.

Kind Regards,

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Reviewed 10 February 2014

If you are in Panama City and want to get to a beautiful beach relatively easily this is your spot. We went all the way down the Azuero Penninsula looking for a location and ended up doubling back here because of the nice facilities and beautiful beach. Since beaches within driving distance of Pananma City are not notoriously very nice this one is an exception. You can take long walks on the mostly white beach with large private estates for miles on both sides , hence no local hawkers.The food was adequate and the staff most friendly. Our room was in excellent condition and I thought the whole facility nice and clean.

Room Tip: Some rooms have a "Juliette" balcony, so it's not a full balcony. Our's was large...
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  • Stayed: February 2014, travelled as a couple
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3  Thank Marilyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rolando N, Gerente at Sheraton Bijao Beach Resort - An All Inclusive Resort, responded to this reviewResponded 12 February 2014

Dear Ms. Marilyn P,

Thank you for sharing your Sheraton experience in our Trip Advisor Portal, we appreciate that our guests take time to write a review about it.
Your comments are important to us, in order to improve our service. We are glad to know you enjoyed our beach, facilities and food!

Sheraton Bijao Beach Resort Panamá, we will be always your house at the beach! We hope to see you soon. If you have further comments or suggestions, please do not hesitate to contact us.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

I was in a 3 day sales meeting where we drove from Panama to Bijao. The drive was about 1. 45 hours with some traffic even in the early morning. There are many police along the way so watch for the speed limit at 60 kph. Check in was prompt but the room was ready only at 3 pm. Since it was a packaged deal we were given a bracelet tag at the front desk so we can be identified. The room was starting to show its age and the amenities were basic. With an all in package, all the meals and drinks are free and the food was surprisingly good for both lunch and dinner. They have a big buffet area where you can have pasta and grilled meat. Or you can also make a reservation for three restaurants inside the hotel like a Japanese place or by something near the pool area. The food is still inclusive but the menu is kinda limited.

Stayed: February 2014, travelled on business
2  Thank combat66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rolando N, Gerente at Sheraton Bijao Beach Resort - An All Inclusive Resort, responded to this reviewResponded 22 February 2014

Dear Mr./Ms. combat

Thank you for taking the time to write a review about your stay at our property, all feedback is really appreciated because it helps us to improve our service and product.
Our Management team is aware of your comments, and we would like you to know that we are constantly working to create memorable experiences to our guests.

We hope to have the opportunity to see you soon; it would be a pleasure to assist you. If you have further comments, please do not hesitate to contact us.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Bijao Beach Resort - An All Inclusive Resort

Address: Carretera Interamericana km 108, Guias de Anton, Santa Clara 0229-00140, Panama
Phone Number:
Region: Panama > Panama Province > Santa Clara
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Santa Clara
Price Range: £134 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Bijao Beach Resort - An All Inclusive Resort 4*
Number of rooms: 293
Official Description (provided by the hotel):
On a sprawling Panama beach along the serene Pacific Ocean, Sheraton Bijao Beach Resort - An All-Inclusive Resort has everything you could want for total relaxation. Nestled alongside the stunning Pacific Ocean, our all-inclusive resort in Guias de Anton, Santa Clara, Panama is complimented by celebrated sites like the Panama Canal's Miraflores Locks and historic Panama City, the exhilarating capital of the Republic of Panama. Come together and share experiences in our warm Club Lounge as well as the resorts 4 restaurants and private beach. ... more   less 
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Also Known As:
Sheraton Bijao Beach Hotel Santa Clara
Sheraton Bijao Beach Resort - An All Inclusive Resort Panama/Santa Clara

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