I stayed at this hotel from the 5th-11th September. The hotel itself is ok, I think its a bit old fashioned. Breakfast in the morning is good too.
But the negatives were more than the positives.
The bathroom was not cleaned properly it had a very bad smell in it, I looked around to find that the smell was coming from the shower curtains which had yellow stained patches on it. The LAN cable for the internet (no wireless in the room) was broken. There was a huge argument to get the mini bar open so we can use the fridge. When it was finally open it was dirty with some bubble gum kinda product inside and the TV would go blank for hours. We called reception who got someone to fix the internet cable, but did not pay attention to the TV and dirty minibar. The next morning I went to reception to speak to the manager and complained about the room, I even took pictures so they could see I was not over exaggerating.They said the manager was not available and they will inform him about my complaint.They did get someone to change the shower curtain and TV but no change with the minibar. I didn't bother complaining again, it was too much hassle. I never got to speak to the manager either, I did email the manager when i came back to London. The manager replied with an apology.
I think it is the worst European hotel I have stayed in, would not stay at this hotel again neither will I recommend it to anybody.
- Official Description (provided by the hotel):
- Opened in 2000, the Hotel Riviera is situated in a privileged area very close to Carcavelos Beach - considered to be the best of the various beaches in the area - and centrally located in relation both to Lisbon city and other places of great historic interest such as Cascais and Sintra. Guests can make use of the great facilities offered, including tennis courts, spa, Turkish bath, sauna and two swimming pools. The shopping center Riviera is adjoined the Hotel, with 63 stores. The International airport of Lisbon is at 28Km. ... more less
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