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All reviews nice hotel air con minute walk plenty of sunbeds stayed here for nights couple of nights public areas check in was smooth nearby square bottle of water bit dated small shopping centre hot and cold food plus side riviera train supermarket
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4 - 9 of 159 reviews
Reviewed 25 August 2019 via mobile

3 STAR ⭐️ ⭐️ ⭐️ HOTEL!!
Carpets filthy (see photo)
ROOM:asked for view of pool ..got view of Building site (see photo)..management did not want to know!
Air con ...only way to turn off ..was to open patio door or disconnect electric.
POOL:water is freezing ...all year !
I know because I was here in May and also August....when I told management..they were surprised ?!?!
Pool is open to non residents for small fee ..so it gets really noisy and family’s bring in there own picnics(need I say more )
Wi fi ..rubbish ...need to enter and re enter about 20 times in course of day .
BREAKFAST..passable ..if you want toast be prepared to wait 15 minutes..takes that long !!(one old archaic toaster )

Date of stay: August 2019
Thank petermc422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos, responded to this reviewResponded 25 September 2019

Dear Guest,
Thank you for taking the time to post a review of your stay at Riviera Hotel Carcavelos.
We very much appreciate the attention to detail with every aspect throughout Riviera Hotel and the journey of your stay, we will share your comments and feedback with the respective Heads of Departments.
We very much look forward to welcoming you back for a second stay at Riviera Hotel Carcavelos when we may have the opportunity to exceed your expectations and earn a five star review.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2019

They were painting the hotel just outside our room and balcony, so we lived in a dark room alle 10 days. We booked the hotel in february and in august 4 days before our stay there we got the information about the painting. At check out we told the receptionist that we were unsatisfied that we could not use the balcony. She told us that if we had complained maybe they could have given us other rooms. If they had other rooms, why did they not give us the better rooms from the beginning or tel us that it was possible to change. That is bad service. She also told us that we could have cancelled our reservation but where could we be sure to find another hotel with just 4 days notice in high season. The rooms were ok size but bed was to hard. Breakfast was ok but be there early. From 9 an forward it was very busy and emty plates in the buffet.

Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Sherpa799532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos, responded to this reviewResponded 25 September 2019

Dear Valued Guest,
Thank you for your comments regarding your stay at Hotel Riviera. Please be assured that your valuable opinion will allow us to focus on areas in need of improvement.
Receiving your note combining positive but also negative remarks gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and hospitality. In the same time, it showed us what has to be improved.

Your overall satisfaction is what we aim for as the Hotel Riviera and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you further improved quality and hospitality to make your stay a memorable one.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2019 via mobile

Stayed here for 2 nights, great service before we even got there off Raphael, full credit for his help and advice. Lovely hotel in a great spot, close to beach, shops, train, across the road is s square with some nice cafes etc, all very reasonable? The hotel is clean, friendly, and a definite re-visit is on the agenda! Like to mention filipe on reception also, really polite and friendly young man! Keep up the good work Filipe! Just one note, the pool shot on the website isn’t the truth it’s a lot smaller in real life, no biggy really!

Date of stay: June 2019
Trip type: Travelled with friends
Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos, responded to this reviewResponded 6 June 2019

Dear Valued Guest,

We thank you very much for taking your time commenting on our Hotel and our team after your visit to Hotel Riviera.

Receiving your note combining positive but also negative remarks gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and hospitality. In the same time, it showed us what has to be improved.

Your overall satisfaction is what we aim for as the Hotel Riviera and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

We work hard to make our guests happy and appreciate your feedback!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2019 via mobile

We had booked an Airbnb only to discover we hadn't been left a key. It was midnight at this point and we couldn't contact the owners. After several taxis and trawling the streets for 2 hours trying to find accommodation we arrived at Hotel Riviera. We were greeted by Nino Baptista who couldn't do enough for us. He spent ages ringing round hotels trying to find us some accommodation for the night. Unfortunately everything was booked up. He kindly allowed my husband and I to remain in the lobby overnight. Had it not have been for his kindness and generosity we would have been on the streets. If that wasn't enough, in the morning he invited us to take breakfast. We can't thank Nuno enough for being so kind. He made a dreadful start to our holiday a lot more bearable. Thank you so much. By the way, breakfast was great

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos, responded to this reviewResponded 6 June 2019

Good afternoon,


Thank you so much for your kind words related to the attention that you have received from our night reception team.

We hope that we can be your choice for your next holiday.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2019 via mobile

Good location, about a 10 minute walk to the beach and the hotel has its own limited parking for about €9 per day. There is a small shopping mall next door (with cashpoint) and a nice selection of restaurants within a couple of minutes walk.
Rooms were clean and tidy, free Wi-fi was sufficient, shower good and air conditioning worked well. Well proportioned rooms. The staff were very helpful and excellent throughout visit and buffet breakfast was very good. There is a good sized pool and a spa but I didn’t use either of these facilities. Would happily return.

Date of stay: March 2019
Trip type: Travelled on business
1  Thank 35Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos, responded to this reviewResponded 19 March 2019

Dear Valued Guest,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you further improved quality and hospitality to make your stay a memorable one.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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