Always like to start with the good and the family suite was very spacious but that is unfortunately where the good news stopped. This might have been a nice hotel when it was built but it has now fallen into disrepair. Everything after you leave the lobby is worn and the carpet throughout is downright disgusting. That coupled with our bathroom that was really just a rust hole and mildew covered shower curtain I probably should give this one star.
The topper for the hotel is the price. At 225 a night in the off season one would think you wouldn’t have to wonder if you’re dirtier after the shower than before. Wouldn’t recommend anyone stay here ever and especially at the rate they charge. I’ve stayed in cleaner and nicer hostels.

Date of stay: October 2019

Ask EuropeWayfarer about Riviera Hotel Carcavelos

Thank EuropeWayfarer

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear valued Guest,

As we mentioned in our reply to your previous e-mail we are sorry you are so angry with the suite price, but this is the market working. We are free to charge whatever we think is fair and you are free to stay wherever you want.
It ‘s a fact the carpeting is old (it is scheduled to be replaced next month!), and that the rooms need renovation (it is planned to happen in the next low season!). These are facts we accept, we apologize, and promise to improve in a short time period.
All the rest is just an opinion we respect but as we also explained to you we find it totally unfair and rude.

Best regards

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Clinty

Woking, United Kingdom

41

Reviewed 27 September 2019

Relaxing stay

Stayed here for 6 nights with my wifw and daughter. I was a bit worried having seen some of the negative reviews, but overall we had a very pleasant stay. Sure, the rooms were a bit dated and probably due for refurbishment, but on the plus side they were large and kept clean. Service was efficient and friendly, especially the housekeeper, who helped us figure out the air conditioning control, and promptly provided an extra mattress cover when my wife found the bed too hard on the first night. Nice view from the balcony towards the sea, though the balcony was very small.

The public areas looked much more modern, with a nice lobby and glass lifts. Nice hotel bar, though a lot more expensive than outside. Breakfast was good, with hot and cold food, nice bread and a selection of pastries. Quite busy, but the staff were very efficient at clearing and resetting tables to accommodate arriving guests.

The pool is quite big, with plenty of sunbeds, and never got too busy when we were there. There is a small bar there for food and drink, which also provides towels for the pool. There was a lifeguard on duty most days we were there. The pool is unheated, but the temperature was fine when we were there (end Aug/early Sep).

The hotel adjoins a small shopping centre with a supermarket, which is very convenient. There is also a small foodcourt with several restaurants, but we found it a bit disappointing, and much preferred to eat at one of the many choices in the nearby square on the way to the beach. The beach is about a 5 minute walk away, and there are plenty of beach cafes and bars there too. The beach is big and clean, with nice sand, though it does get quite busy, especially at the weekend.

Date of stay: September 2019

Ask Clinty about Riviera Hotel Carcavelos

Thank Clinty

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Valued Guest,

We thank you very much for taking your time commenting on our Hotel and our team after your visit to Hotel Riviera.

Receiving your note combining positive but also negative remarks gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and hospitality. In the same time, it showed us what has to be improved.

Your overall satisfaction is what we aim for as the Hotel Riviera and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you further improved quality and hospitality to make your stay a memorable one.

Best Regards

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

petermc422

Dublin, Ireland

910

Reviewed 25 August 2019 via mobile

Holiday

3 STAR ⭐️ ⭐️ ⭐️ HOTEL!!
Carpets filthy (see photo)
ROOM:asked for view of pool ..got view of Building site (see photo)..management did not want to know!
Air con ...only way to turn off ..was to open patio door or disconnect electric.
POOL:water is freezing ...all year !
I know because I was here in May and also August....when I told management..they were surprised ?!?!
Pool is open to non residents for small fee ..so it gets really noisy and family’s bring in there own picnics(need I say more )
Wi fi ..rubbish ...need to enter and re enter about 20 times in course of day .
BREAKFAST..passable ..if you want toast be prepared to wait 15 minutes..takes that long !!(one old archaic toaster )

Date of stay: August 2019

Ask petermc422 about Riviera Hotel Carcavelos

Thank petermc422

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Guest,
Thank you for taking the time to post a review of your stay at Riviera Hotel Carcavelos.
We very much appreciate the attention to detail with every aspect throughout Riviera Hotel and the journey of your stay, we will share your comments and feedback with the respective Heads of Departments.
We very much look forward to welcoming you back for a second stay at Riviera Hotel Carcavelos when we may have the opportunity to exceed your expectations and earn a five star review.
Kind regards,

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Sherpa799532

3

Reviewed 17 August 2019

We could not use the balcony at all during our 10 days stay

They were painting the hotel just outside our room and balcony, so we lived in a dark room alle 10 days. We booked the hotel in february and in august 4 days before our stay there we got the information about the painting. At check out we told the receptionist that we were unsatisfied that we could not use the balcony. She told us that if we had complained maybe they could have given us other rooms. If they had other rooms, why did they not give us the better rooms from the beginning or tel us that it was possible to change. That is bad service. She also told us that we could have cancelled our reservation but where could we be sure to find another hotel with just 4 days notice in high season. The rooms were ok size but bed was to hard. Breakfast was ok but be there early. From 9 an forward it was very busy and emty plates in the buffet.

Date of stay: August 2019

Ask Sherpa799532 about Riviera Hotel Carcavelos

Thank Sherpa799532

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Valued Guest,
Thank you for your comments regarding your stay at Hotel Riviera. Please be assured that your valuable opinion will allow us to focus on areas in need of improvement.
Receiving your note combining positive but also negative remarks gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and hospitality. In the same time, it showed us what has to be improved.

Your overall satisfaction is what we aim for as the Hotel Riviera and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you further improved quality and hospitality to make your stay a memorable one.

Best Regards

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Chris F

Holywell, United Kingdom

3617

Reviewed 4 June 2019 via mobile

Weekend away

Stayed here for 2 nights, great service before we even got there off Raphael, full credit for his help and advice. Lovely hotel in a great spot, close to beach, shops, train, across the road is s square with some nice cafes etc, all very reasonable? The hotel is clean, friendly, and a definite re-visit is on the agenda! Like to mention filipe on reception also, really polite and friendly young man! Keep up the good work Filipe! Just one note, the pool shot on the website isn’t the truth it’s a lot smaller in real life, no biggy really!

Date of stay: June 2019

Ask Chris F about Riviera Hotel Carcavelos

Thank Chris F

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Valued Guest,

We thank you very much for taking your time commenting on our Hotel and our team after your visit to Hotel Riviera.

Receiving your note combining positive but also negative remarks gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and hospitality. In the same time, it showed us what has to be improved.

Your overall satisfaction is what we aim for as the Hotel Riviera and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

We work hard to make our guests happy and appreciate your feedback!

Best Regards

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

View more reviews

Previous Next

1 2 3 …27

Good value for your money - Review of Riviera Hotel Carcavelos

Good value for your money