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SanthanP
London, United Kingdom

Nice large hotel not so close to the airport

Review of The Covanro
3.0 of 5 bubblesReviewed 16 May 2017
Accidentally booked this hotel thinking that it was close to the airport, it's not. It's about 30 minutes away. Feels like a large hotel set in a village, which I'm told is not a great area. We only slept there before an early morning flight. Their facilities seemed good but we didn't use any. The room was in good condition. The service was good and we received a free taxi in the morning, overall we were happy with the stay and service.
Date of stay: April 2017
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Janaka J, General Manager at The Covanro, responded to this review
Responded 16 Jun 2017
Dear Guest,

We are glad to hear over all satisfactory experience in our Hotel and thank you very much for your review above.

Distance matter wouldn't have been an issue if you were to start inbound journey to prominent tourists places like Kandy, Pinnawala, Anuradhapura Sigiriya and Nuwara Eliya.

It will be the same even you return from above places because distance from Airport to our Hotel is anyway part of your journey. Our property is an en-route place for said destinations . However we have made a value addition in this regard by making a Free one way Transport.

While we regretting the inconvenience may have caused to you on this matter, please give us one more chance to serve you even better.

Janaka Jayasekara
GENERAL MANAGER

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (169)
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      Show reviews that mention
      All reviews sri lanka long flight nice hotel the hotel staff warm welcome one night stay relaxing place made us feel general manager second visit thank you very much good luck few times nice ambience special thanks restaurant service man made pond
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      81 - 86 of 169 reviews
      Reviewed 20 April 2017

      We arrived late evening and arranged to leave after breakfast for our long journey to Kandy, so we didn't really have time to enjoy this place.

      First impression was okay, the room was spacious but needs touching up in a few spots. The breakfast was average, the staff were all friendly and the pool looked nice.
      I'd suggest looking into cheaper options for one night as I felt we expected more for our value.

      Date of stay: April 2017
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      1  Thank TBFrank
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Janaka J, General Manager at The Covanro, responded to this reviewResponded 22 April 2017

      Dear Guest,

      Thank you for time taken and writing above review.

      We are happy to earn positive comments and we will utilize adverse comments to correct ourselves in order to serve you better.

      Thank you once again pointing out the area to be looked in to and looking forward to be at your service once again.

      Janaka Jayasekara
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 9 April 2017

      We recently stayed at this hotel for a wedding and it served our purpose well being efficient and comfortable. The swimming pool was lovely with a competent life guard who oversaw our grandchildren on a couple of occasions.The friendly desk staff couldn't have been better in providing advice and help.
      The negative points were the building works going on all the time outside our room (including during the night)and the disgusting. stagnant pool below our window. This caused a problem with mosquitoes and looked horrible. This spoiled an otherwise comfortable room.

      Room tip: Avoid he noisy building site
      Date of stay: March 2017
      • Trip type: Travelled as a couple
        • Value
        • Sleep Quality
        • Service
      1  Thank jillhayward2014
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 3 April 2017

      Rather budget hotel for short stay. Rooms quite clean but need some maintenence. Breakfast very simple and rather for those who don't each much in the morning :) Very slow or/and not working internet.

      Date of stay: March 2017
      • Trip type: Travelled with friends
        • Value
        • Sleep Quality
        • Service
      Thank 786przemeks
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 27 March 2017

      Too big, to anonymous, too half-cooked with qite some flaws, seems to be a restplace for people arriving from the airport, or preparing there for their trip home.
      I mention the food, it is less than Sri Lankan standard, mass food.

      Date of stay: March 2017
      • Trip type: Travelled solo
        • Location
        • Sleep Quality
        • Service
      Thank gottfried w
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 15 March 2017

      We were on business in the area so we needed a decent place to stay and this is it - the rooms are average (we had a big jacuzzi tub but it leaked in the bathroom, and they had those showers that drain right on the floor which we don't like much) and the beds were average comfort (my husband thought too soft)...the pool area is average (right in front of the dining room) but the food is actually really good (especially the Sri Lanka dinners). Average place to stay if you just want a clean room and good food.

      Date of stay: March 2017
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank EatDrinknbMarried
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Janaka J, General Manager at The Covanro, responded to this reviewResponded 5 April 2017

      Dear Guest,

      Thank you for your descent title of the review.

      Probably you may have graded the Room as average due to technical issue in the bath Tub. My apology for not rectifying the issue prior to releasing the Room.

      We are glad you enjoyed our Food which is one of the major areas we strive hard to maintain.

      Looking forward to serve you even better on your next visit.

      Janaka Jayasekara
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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