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“Girls holiday”

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Fuerteventura Princess
Ranked #24 of 71 Hotels in Pajara
Glasgow, United Kingdom
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Girls holiday”
4 of 5 bubbles Reviewed 12 July 2014

We stayed at the Fuerteventura Princess for 1 week. The hotel was lovely and clean and our rooms were clean and in a very quiet part of the complex. We had only two complaints. There were no sun canopies to allow us to hide my grand-daughter from the sun when needed and trying to get under the wooden canopies was impossible as people had already taken them very early in the morning. The only other complaint was some of the staffs attitude when we were ordering drinks. There were 5 in our party and when we asked for 5 ice creams the staff members questioned us on why we needed 5. I don't think this is very professional especially as the hotel is all inclusive. This also happened when we were ordering drinks. It did not happen all the time. It was mainly in the pool bar. My grand-daughter attended the kids club and the staff were very friendly and she enjoyed her time there. I feel that a more varied timetable would have been more advantageous as the timetable was much the same every day
However, we had a great holiday and overall the hotel was excellent.

Room Tip: Rooms inland and not near the beach are very quiet.
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Frances L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear Frances L,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us

We would like to thank you also for your comments. We will make sure the department in charge receive your feedback, this is what make us improve to give you a better service.

We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
Guest Care Hotel Fuerteventura Princess
Report response as inappropriate
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (188)
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west wales
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

came back from a week at the Princess yesterday. We have used this hotel a few times over the past few years and for most of that time we have really enjoyed our visits.

Prior to our arrival date I emailed the hotel on no less than three occasions to request a top floor room. I am very noise sensitive and a top floor room helps with this. Many people are less mobile than us and I suppose would in any case appreciate a lower floor room so i thought my request was quite reasonable. Wrong - I was completely ignored and plonked in a middle floor room.

The nature of the hotel has changed since we last visited. It is now possible to book on an all inclusive basis which has made a difference. We booked half-board as we enjoy lunching on the beach.

We did read a review before our holiday about queues at the bar and yes it is true. The main bar that we used was the Piano Bar and most evenings there was only one barman on duty serving many-many guests. On one occasion, quite early in the evening I counted 12 people waiting for service in the queue. The barman was quite unpleasant and I'm convinced that he was wilfully obstructive in pretending not to understand simple English. I suppose this is a strategy to reduce consumption of drinks to all inclusive customers ?

Food was ok although is always a bit of a scrum - the hotel was quite full and sometimes we had to search out a table but always managed to find one. Food choice was ok and we didn't go hungry. Breakfasts were ok although it sounds ridiculous but we could not buy bottled water in the mornings but we could at dinner - strange. Pancakes were quite nice and I had one every morning. One thing that was quite noticeable was the coffee pots in the morning. they were minging. They looked quite unhygienic and need to be changed. on top of that the coffee inside was always too cool and I spent the week using the coffee from the dispensers.

Rooms are very-very dated. They need redecorating and modernising. Little things matter. Our black-out curtain was ripped which caused light to flood into the room early in the morning. The room was just tired and knackered ! The TV was out of he ark - just as well cos there isn't anything worth watching in English.

The grounds of the hotel have improved and the whole place looks a lot nicer than in recent years. The hotel is on the beach but you do have to walk down a fairly steep path to access it. Do not consider coming to the hotel is you have mobility issues as the whole hotel complex is set on a hill and the vast majority of the rooms are set below the main hotel complex building.

The beach is really nice and you can walk for miles - the best part of the holiday.

If you go to the Princess be prepared to be in a minority - the vast majority of guests are Germans. They are ok but it is true - they do put towels out early. I got up to use the lo at 7.30 and looked out to find them doing the towel run at that time !

One thing to be prepared for is that there now appears to be two classes of guests at the Princess. A few of the accommodation blocks and one of the restaurants are now restricted for use of visitors booking via Platinum. Not Thomsons. I don't know if the rooms are upgraded but the restaurant seems to be the same as the plebs restaurants although is little less densely tabled maybe ?

Weather was a bit unpredictable and we had a couple of days which were cloudy and rainy at times - never known this before.

Wi-Fi is not available in the rooms but is available at the reception lounge for 6 Euros a day. A bit steep.

All in all an OK week but we wont be going to the Feurt Princess again. If you do decide to book, be prepared for a relaxing time - there isn't much about and the local town Jandia is crap. Don't pay over the odds for what is now a fairly bog standard run of the mill mass tourist all inclusive, German dominated complex.

Room Tip: No point asking for a particular rom cos you will be ignored and will be plonked wherever they feel...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank lesWestWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear IesWest Wa,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us

We would like to thank you also for your comments. We will make sure the department in charge receive your feedback, this is what make us improve to give you a better service.

We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
Guest Care Hotel Fuerteventura Princess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Harborough, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

Have just recently returned from this Hotel and had a lovely time Hotel very comfortable and clean the only problem is you have to go either up or down hill to get anywhere. Check in very slow and did not really explain very well where rooms were as spread out in various buildings. We were in room 6210 which had a lovely view over the pools and sea. Food good although sometimes could have been a bit warmer. One downside they could do with more Bar Staff especially of an evening as there was only ever one person serving people going up to the bar so you had to queue and one serving the waiters and waitresses going round the tables so with the world cup also being on it was a bit hectic. On the whole enjoyed very much but not suitable for the less mobile

Room Tip: rooms in block 6000
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank karen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear Karen S,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us
We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We hasten to express our sincere regret that your visit fell below. We wish to assure you that our service standards are very important to us and hence worked upon each and every day
We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
Guest Care Hotel Fuerteventura Princess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

Stayed here from 14th of June for 2 weeks and had a great holiday. The hotel is nice, big, with enough sun beds and nice pools. Jandia town is 3 miles away and if walking on the beach it's around 40 mins to the shops but it's a very nice walk and doesn't feel long at all, taxis there and back are 7-8 Euros each way. The hotel wifi is expensive and you do have to hover around reception for it but there are free wifi zones in restaurants and bars in Jandia. This hotel does have a German Platinum area, closed off from the rest of the hotel, they have their separate accommodation and restaurant area, but they share the same food with everyone else. They also stay in the non platinum area, it did feel very German orientated. Many people assumed we were German, TV in the hotel bars was German channels etc, and you did feel second best, it was just a shame there weren't many English people to speak too. Although that was the case, it will not put you off your holiday unless you strongly dislike German people. The food was amazing, massive range of choice each day in every restaurant, there is no Pizzeria though! The snack bar / late breakfast bar (La Choza) do have little Spanish Sparrows flying around, as it is an open conservatory type room. The food was not covered very well but personally, this did not bother us at all, or many other people, no one ever died or got ill. Drinks and bar staff were very good, nice selection of drinks, personally did not like the Estrella beer but everything else was nice and you also get a selection of 4 cocktails which is nice. They are very strict on no shorts in the evening so men do need to pack jeans / trousers, but women are fine to walk about in absolutely anything. The hotel is literally on the beach, steep hill but the beach is really nice. Pool temp is fine after reading other reviews saying it was cold? It was well maintained throughout the holiday, yes, there are a few tiles missing but realistically are they going to drain three pools to fix a few tiles. We went on 3 Excursions via First choice, Lazy day cruise which was on a boat in really choppy sea with about 70 people on board which we were told 25 people maximum, so we couldn't hardly move and it was awful. Volcano explosions which sounded amazing, but was far from it. We had to get up at 6am get a coach to the top if the Island (2hours) then a ferry over to Lanzarote (50 mins) then sit on a coach all day whilst driving around volcano's, and stopping 3 times for 15 mins. All we saw was a green lake for 10mins from the top of a cliff, an aloe Vera museum which was a sales pitch to buy their product, and went round the national park in a coach with a tape playing. First choice did not explain it like this so beware. The last one was the Oasis Park, which was such a nice day! It is 30mins from the hotel and is a must in my opinion. Overall had a quality time, there is not much to do or see in Jandia area but a nice chilled out holiday in the sun.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear Jay C,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us
We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We hasten to express our sincere regret that your visit fell below. We wish to assure you that our service standards are very important to us and hence worked upon each and every day
We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
RRPP Hotel Fuerteventura Princess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
1 review
3 of 5 bubbles Reviewed 29 June 2014

Unfortunately having read the reviews AFTER we returned from the holiday it is as most reviewers have said, Not enough staff employed in the bars all across the hotel, you can imagine the queues especially when the world cup was being shown!! I feel this is because the hotel has "All inclusive" and "Half board" guests at the same time and they are frightened that those on Half board will get something for nothing. It is almost like the drinks (All drinks, soft etc.) are actually being rationed. The staff on reception are rude and along with a majority of the bar staff they look like they don't want to be there. I speak a little Spanish, enough to get by on, but they made out they couldn't understand you and then answer you in German (as majority of guests are German) fortunately i could speak a little German as well and found myself using the German to order what i wanted and actually getting it. When i ordered something in English you never received what you wanted.
It is the only hotel that i have been to that rations you to 1 drink at dinner and not even the opportunity to sit and have a coffee after your meal.
All in all a hotel that wasn't worth the money we paid to go there. However a really excellent point here is the THOMPSON rep Sue, she was brilliant and always available, Thompson need to dump this hotel as it doesn't do them justice.

Room Tip: Try to arrive during daylight hours, yo may be able to find your room, Block 6001-6049 is great to o...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blokio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Public Relations Manager at Fuerteventura Princess, responded to this review, 14 September 2014
Dear Mr Blokio,

Thank you for taking the time to share your feedback. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests.
We were of course most concerned to read your review about your disappointments. We always try our very best to make our guests’ stay as comfortable and pleasant as possible, so we regret that we did not succeed on this occasion.
Please accept our sincere apologies for the inconveniences caused in this respect and we hope that despite of these issues, we will be able to welcome you back under other circumstances.

Kind Regards,
Public Relations Hotel Fuerteventura Princess
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Biggleswade, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

We holidayed at this hotel from 31 May 2014 for 2 weeks on their newly introduced all inclusive option. More on this later.
The hotel itself was good and generally clean although problems with birds at the pool restaurant needs to be rectified. The food was good but do beware of chicken and fish being cooked properly. Food is not awfully hot but isn't this the norm. with most Spanish hotels? Had I realised there was a microwave for guests use I would have taken advantage of this at times.
There is not enough shade in the pool area although I believe parasols are available on request but for some of our stay the wind would have blown them all the way to Gran Canarias. The pool area is kept very clean (as are all public areas)and constantly being swept and the gardens tended. Our room was cleaned daily to a high standard.
Generally, this is a really good value for money hotel although they need to decide on whether to be 1/2 board ,full board or All inclusive. Trying to run all three options together does not work. There are not enough bar staff in the evening with some giving waiter service leaving 1 or 2 staff behind the bar trying to serve guests and also filling waiters orders. Thus leading to some guests waiting 20 minutes to be served and sour faces all round as staff feel under pressure. The shows I believe are good although I can't speak from personal experience as we didn't go to any. There is a couple of evening entertainers in the piano bar, but on nights when they are not performing, there could be some light music to provide atmosphere.
The hotel has direct access to the beautiful beach.
Overall a good hotel but with a little tweaking, could be so much better.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WizzL0rraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 10 July 2014
Dear Mr Wizzlorra,

First of all, we would like to thank you for choosing Club Fuerteventura Princess for your vacations, as well as for taking the time to share your experience with us and other travellers. We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We hasten to express our sincere regret that your visit fell below. We wish to assure you that our service standards are very important to us and hence worked upon each and every day.
We take note of your comments. Your feedback constantly helps us in improving our standards and the service to our guests.

Kind Regards,
Guest Care Hotel Fuerteventura Princess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 29 June 2014 via mobile

Our first time in the Canaries, and pleasantly surprised at the ease of getting through airport arrivals, showed a nice man our passports, walked a minute further on and picked our luggage up! All done in 10mins Max!! Wish Egypt was as easy!
Quite a long transfer, through some startlingly different scenery, very different to what I expected. Arrived at the hotel, to organised chaos at the reception desk, they ask your name then do a sort of ballet dance across and back to other areas of reception, sorting through piles of paperwork and looking on their computer for where your paperwork is. We asked where on the little map our room was, and I wasn't filled with confidence when the guy assisting me had 3 goes at finding it himself! So, on to the performance of finding our room from the little map, luckily our room was fairly near reception and the main building, but I could see further flung rooms might take ages to find.
The room was lovely, I was very surprised and pleased, so much storage room, drawers etc, and kept very clean by a wonderful room 'fairy'!! A lovely view, right to the sea at the farthest end of the site.
It was much appreciated that we had a Thomson rep actually on site, and Sue could be found in her office where I took advantage of the "swap library" - excellent!
The grounds were a pretty picture of all different trees, bushes and bourganvillia growing profusely, a riot of colour. The biggest drawback to me was the steepness of the hill going down to the pools and beach area. No word of a lie, the gradient must be 45 degrees!! If I had known before we went I would seriously think about going somewhere else. I have problems with walking, especially up and down hills, so please take this into account. My knees are only just recovering now, and we've been back 4 days!
When we did get down to the beach we found it lovely, and walked to where you can feed a colony of chipmunks, very nice.
There is a naturist sunbathing area, which we used each day, well appointed with 2 large saunas and a large steam room, very enjoyable. We found the naturists to be broadly 50/50 Germans and English, the 1st week we were there the beds were almost full, but the last week we had plenty of sunbeds to choose from. The sunbeds are being replaced I believe, good, the current ones eat you up as soon as you sit down!!
I must mention the entertainment in the concert room, generally very good, the animation team's take on some musicals, other outside acts brought in - a fantastic magician, still can't work out how he did half of his act.
The weather was good, although very windy once it twice, but that is what Fuerteventura means.
Lastly the food,it was typical Spanish, plenty of it, and plenty of choice. Maybe the quality wasn't A1, but perfectly enjoyable. All told a nice holiday.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank 38Brenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Public Relations Manager at Fuerteventura Princess, responded to this review, 14 September 2014
Dear Mrs 38Brenda,

Thank you for taking the time to communicate your valuable feedback about your recent stay at the Club Fuerteventura Princess.
We are very concerned to learn of your disappointing experience during your stay and would like to apologize for any inconvenience you experienced
Thank you once again for sharing your feedback online and for giving us the opportunity to enhance our service quality. If you decide to give us an opportunity to welcome you back in the future once more.

Kind Regards,
Public Relations Hotel Fuerteventura Princess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fuerteventura Princess

Property: Fuerteventura Princess
Address: Gran Canaria, 13 (Urb. Butihondo), 35626, Pajara, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Pajara
#15 Romantic Hotel in Pajara
#18 On the Beach Hotel in Pajara
#20 Luxury Hotel in Pajara
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fuerteventura Princess 4*
Number of rooms: 457
Official Description (provided by the hotel):
The Fuerteventura Princess is ideal for couples, active vacationers and beach lovers. The 4 star hotel above Esquinzo Beach is designed like a small village. The 457 rooms are spread over 8 low-rise buildings. The detached premium-area ,,Esencia de Fuerteventura (212 rooms / 3 buildings) is located within the Fuerteventura Princess and may be booked separately. The Fuerteventura Princess is situated in the south of Fuerteventura, right above Esquinzo beach. There's a direct beach exit via a downward sloping path. Just a few kilometers away from the hotel are Jandía (4,5 km) and Morro Jable (6,5 km). Fuerteventura Airport is located 78 km from the Fuerteventura Princess. The hotel offers two restaurants and five bars (inkl. Lobby Bar, Disco Bar, Poolbar and Sportsbar). The main restaurant serves buffet style breakfast and dinner. At the La Choza a late breakfast, lunch or snacks may be enjoyed. There's a total of 5 outdoor pools, incl. kids pool, nudist pool, pool with a beach-volleyball court and a pool with a sloped entry. The hotel is perfect for sport fans featuring tennis court, multi-use-court, beach volleyball and a sports centre across the street. During the day the entertainment team hosts sporting activites. In the evenings there's shows and live-music. The smallest guests can enter the world of "Principito", the mascot of the Mini-Club. The young, multilingual entertainment offers daily fun activites for the kids. Hotel guests may enjoy free entrance to the wellness area with its sauna and turkish bath. The Fuerteventura Princess has a total of 457 rooms: standard and family rooms (consisting of two standard rooms with a connecting door). As a standard all rooms feature air conditioning, minibar-fridge (unstocked), satellite tv, balcony or terrace and bathrooms with bathtub-shower-combination, hairdryer and amenities. WI-FI (€) is available throughout the entire hotel. ... more   less 
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Also Known As:
Fuerteventura Princess Hotel Pajara
Fuerteventura Princess Playa De Esquinzo
Hotel Fuerteventura Princess
Fuerteventura Princess Spain

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