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“A well names island”

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Fuerteventura Princess
Ranked #25 of 71 Hotels in Pajara
Torquay, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A well names island”
Reviewed 13 July 2014

Don't let the transfer journey put you off even though the landscape is similar to that of the moon.The hotel met almost all our expectations.
Where does it go wrong? The ridiculous attitude to men having to wear long trousers whilst a large majority of females look as though they have just walked off the beach.The long wait at the bars in the evening becomes a little tiresome.
The food and drink are of a very good quality and the staff in the restaurant are outstanding.Rooms are big and comfortable and always clean.
Would I upgrade to an adult or platinum grade?No not really unless you just want a sea view there is little extra benefit for the extra charge.
Would I go again?With the grandchildren,'Yes'On our own,most definitely not.As a retired cou[le there is absolutely nothing to do but lie around.We can do that all day in Devon.The resort itself.No much there but what else can you do when its raining.
My advice for what its worth,choose somewhere a little more exciting!!!!

Room Tip: Blocks 7 or 8
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank malcolm j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear Malcom J

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us
We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We hasten to express our sincere regret that your visit fell below. We wish to assure you that our service standards are very important to us and hence worked upon each and every day
We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
Guest Care Horel Fuerteventura Princess
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014 via mobile

Myself, my husband and our 16 year old son stayed here for two weeks June/July 2014, and after reading retrospective reviews on here, have realised that some people love to find things to moan about. There really isn't very much that I can criticise about this hotel - apart from that it may be difficult for people with mobility issues- as there is quite a steep hill to the main restaurant/bar from the rooms in the gardens. This was not a problem to us, luckily. We encountered fabulous service throughout our 2 week stay. All staff from the bar and reception through to the gardeners and cleaners were always pleasant, courteous and helpful. The hotel is large and the grounds big - every area was spotless. The food was beautiful,always hot and plentiful - particularly the steak. Absolutely superb. We very much enjoyed our breakfasts and lunches at La Choza restaurant where you eat overlooking the stunning Atlantic. There was a fantastic barbeque here one lunchtime with a live Spanish band, quite amazing. Our room was beautifully cleaned daily and the beds were especially comfortable. The hotel provides towels for the pool with a free daily change service. The Animation Team really looked after our son who got involved with all the sporting activities such as Rifle shooting, beach volleyball, table tennis, archery and football. Our son had a lot of laughs with Steve, Matteo, Alberto and the rest of the team - thanks guys! The beach in front of the hotel is stunning, (the sea can get very wavy)and you can walk into Jandia - takes about 40 minutes - taking note of tidal times as you may get stranded on the rocks for a while! There is not very much outside the hotel grounds bar a little supermarket but we didn't find this a problem at all. We visited Oasis Park one day which was a fantastic experience. We were kissed by sea lions and hand -fed zebras, camels, elephants and giraffes. The bird of prey show was incredible too. A real gem of a place and a lovely shady place to visit if the sun gets too much. We wouldn't hesitate in returning to this hotel or recommending it to anybody.

Stayed July 2014, travelled with family
Helpful?
2 Thank Clare C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear Clare C,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us

Your evaluation is of special importance to us. The fact that we continue receiving positive reviews like yours is proof of our commitment to consistent and quality service. Your recommendation of our property is also encouraging our Management and staff who ensure that your vacation is relaxing.

We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
Guest Care Hotel Fuerteventura Princess
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Glasgow, United Kingdom
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 July 2014

We stayed at the Fuerteventura Princess for 1 week. The hotel was lovely and clean and our rooms were clean and in a very quiet part of the complex. We had only two complaints. There were no sun canopies to allow us to hide my grand-daughter from the sun when needed and trying to get under the wooden canopies was impossible as people had already taken them very early in the morning. The only other complaint was some of the staffs attitude when we were ordering drinks. There were 5 in our party and when we asked for 5 ice creams the staff members questioned us on why we needed 5. I don't think this is very professional especially as the hotel is all inclusive. This also happened when we were ordering drinks. It did not happen all the time. It was mainly in the pool bar. My grand-daughter attended the kids club and the staff were very friendly and she enjoyed her time there. I feel that a more varied timetable would have been more advantageous as the timetable was much the same every day
However, we had a great holiday and overall the hotel was excellent.

Room Tip: Rooms inland and not near the beach are very quiet.
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Frances L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear Frances L,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us

We would like to thank you also for your comments. We will make sure the department in charge receive your feedback, this is what make us improve to give you a better service.

We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
Guest Care Hotel Fuerteventura Princess
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west wales
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 July 2014

came back from a week at the Princess yesterday. We have used this hotel a few times over the past few years and for most of that time we have really enjoyed our visits.

Prior to our arrival date I emailed the hotel on no less than three occasions to request a top floor room. I am very noise sensitive and a top floor room helps with this. Many people are less mobile than us and I suppose would in any case appreciate a lower floor room so i thought my request was quite reasonable. Wrong - I was completely ignored and plonked in a middle floor room.

The nature of the hotel has changed since we last visited. It is now possible to book on an all inclusive basis which has made a difference. We booked half-board as we enjoy lunching on the beach.

We did read a review before our holiday about queues at the bar and yes it is true. The main bar that we used was the Piano Bar and most evenings there was only one barman on duty serving many-many guests. On one occasion, quite early in the evening I counted 12 people waiting for service in the queue. The barman was quite unpleasant and I'm convinced that he was wilfully obstructive in pretending not to understand simple English. I suppose this is a strategy to reduce consumption of drinks to all inclusive customers ?

Food was ok although is always a bit of a scrum - the hotel was quite full and sometimes we had to search out a table but always managed to find one. Food choice was ok and we didn't go hungry. Breakfasts were ok although it sounds ridiculous but we could not buy bottled water in the mornings but we could at dinner - strange. Pancakes were quite nice and I had one every morning. One thing that was quite noticeable was the coffee pots in the morning. they were minging. They looked quite unhygienic and need to be changed. on top of that the coffee inside was always too cool and I spent the week using the coffee from the dispensers.

Rooms are very-very dated. They need redecorating and modernising. Little things matter. Our black-out curtain was ripped which caused light to flood into the room early in the morning. The room was just tired and knackered ! The TV was out of he ark - just as well cos there isn't anything worth watching in English.

The grounds of the hotel have improved and the whole place looks a lot nicer than in recent years. The hotel is on the beach but you do have to walk down a fairly steep path to access it. Do not consider coming to the hotel is you have mobility issues as the whole hotel complex is set on a hill and the vast majority of the rooms are set below the main hotel complex building.

The beach is really nice and you can walk for miles - the best part of the holiday.

If you go to the Princess be prepared to be in a minority - the vast majority of guests are Germans. They are ok but it is true - they do put towels out early. I got up to use the lo at 7.30 and looked out to find them doing the towel run at that time !

One thing to be prepared for is that there now appears to be two classes of guests at the Princess. A few of the accommodation blocks and one of the restaurants are now restricted for use of visitors booking via Platinum. Not Thomsons. I don't know if the rooms are upgraded but the restaurant seems to be the same as the plebs restaurants although is little less densely tabled maybe ?

Weather was a bit unpredictable and we had a couple of days which were cloudy and rainy at times - never known this before.

Wi-Fi is not available in the rooms but is available at the reception lounge for 6 Euros a day. A bit steep.

All in all an OK week but we wont be going to the Feurt Princess again. If you do decide to book, be prepared for a relaxing time - there isn't much about and the local town Jandia is crap. Don't pay over the odds for what is now a fairly bog standard run of the mill mass tourist all inclusive, German dominated complex.

Room Tip: No point asking for a particular rom cos you will be ignored and will be plonked wherever they feel...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank lesWestWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear IesWest Wa,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us

We would like to thank you also for your comments. We will make sure the department in charge receive your feedback, this is what make us improve to give you a better service.

We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
Guest Care Hotel Fuerteventura Princess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Harborough, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 July 2014

Have just recently returned from this Hotel and had a lovely time Hotel very comfortable and clean the only problem is you have to go either up or down hill to get anywhere. Check in very slow and did not really explain very well where rooms were as spread out in various buildings. We were in room 6210 which had a lovely view over the pools and sea. Food good although sometimes could have been a bit warmer. One downside they could do with more Bar Staff especially of an evening as there was only ever one person serving people going up to the bar so you had to queue and one serving the waiters and waitresses going round the tables so with the world cup also being on it was a bit hectic. On the whole enjoyed very much but not suitable for the less mobile

Room Tip: rooms in block 6000
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank karen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear Karen S,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us
We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We hasten to express our sincere regret that your visit fell below. We wish to assure you that our service standards are very important to us and hence worked upon each and every day
We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
Guest Care Hotel Fuerteventura Princess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 July 2014

Stayed here from 14th of June for 2 weeks and had a great holiday. The hotel is nice, big, with enough sun beds and nice pools. Jandia town is 3 miles away and if walking on the beach it's around 40 mins to the shops but it's a very nice walk and doesn't feel long at all, taxis there and back are 7-8 Euros each way. The hotel wifi is expensive and you do have to hover around reception for it but there are free wifi zones in restaurants and bars in Jandia. This hotel does have a German Platinum area, closed off from the rest of the hotel, they have their separate accommodation and restaurant area, but they share the same food with everyone else. They also stay in the non platinum area, it did feel very German orientated. Many people assumed we were German, TV in the hotel bars was German channels etc, and you did feel second best, it was just a shame there weren't many English people to speak too. Although that was the case, it will not put you off your holiday unless you strongly dislike German people. The food was amazing, massive range of choice each day in every restaurant, there is no Pizzeria though! The snack bar / late breakfast bar (La Choza) do have little Spanish Sparrows flying around, as it is an open conservatory type room. The food was not covered very well but personally, this did not bother us at all, or many other people, no one ever died or got ill. Drinks and bar staff were very good, nice selection of drinks, personally did not like the Estrella beer but everything else was nice and you also get a selection of 4 cocktails which is nice. They are very strict on no shorts in the evening so men do need to pack jeans / trousers, but women are fine to walk about in absolutely anything. The hotel is literally on the beach, steep hill but the beach is really nice. Pool temp is fine after reading other reviews saying it was cold? It was well maintained throughout the holiday, yes, there are a few tiles missing but realistically are they going to drain three pools to fix a few tiles. We went on 3 Excursions via First choice, Lazy day cruise which was on a boat in really choppy sea with about 70 people on board which we were told 25 people maximum, so we couldn't hardly move and it was awful. Volcano explosions which sounded amazing, but was far from it. We had to get up at 6am get a coach to the top if the Island (2hours) then a ferry over to Lanzarote (50 mins) then sit on a coach all day whilst driving around volcano's, and stopping 3 times for 15 mins. All we saw was a green lake for 10mins from the top of a cliff, an aloe Vera museum which was a sales pitch to buy their product, and went round the national park in a coach with a tape playing. First choice did not explain it like this so beware. The last one was the Oasis Park, which was such a nice day! It is 30mins from the hotel and is a must in my opinion. Overall had a quality time, there is not much to do or see in Jandia area but a nice chilled out holiday in the sun.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Guest Relations Manager at Fuerteventura Princess, responded to this review, 27 July 2014
Dear Jay C,

We would like to thank you for having taken the time to comment on your recent stay at Club Fuerteventura Princess and we are very happy that overall you have enjoyed your stay with us
We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We hasten to express our sincere regret that your visit fell below. We wish to assure you that our service standards are very important to us and hence worked upon each and every day
We thank you sincerely for choosing the Club Fuerteventura Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards,
RRPP Hotel Fuerteventura Princess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
1 review
Reviewed 29 June 2014

Unfortunately having read the reviews AFTER we returned from the holiday it is as most reviewers have said, Not enough staff employed in the bars all across the hotel, you can imagine the queues especially when the world cup was being shown!! I feel this is because the hotel has "All inclusive" and "Half board" guests at the same time and they are frightened that those on Half board will get something for nothing. It is almost like the drinks (All drinks, soft etc.) are actually being rationed. The staff on reception are rude and along with a majority of the bar staff they look like they don't want to be there. I speak a little Spanish, enough to get by on, but they made out they couldn't understand you and then answer you in German (as majority of guests are German) fortunately i could speak a little German as well and found myself using the German to order what i wanted and actually getting it. When i ordered something in English you never received what you wanted.
It is the only hotel that i have been to that rations you to 1 drink at dinner and not even the opportunity to sit and have a coffee after your meal.
All in all a hotel that wasn't worth the money we paid to go there. However a really excellent point here is the THOMPSON rep Sue, she was brilliant and always available, Thompson need to dump this hotel as it doesn't do them justice.

Room Tip: Try to arrive during daylight hours, yo may be able to find your room, Block 6001-6049 is great to o...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blokio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionFTV, Public Relations Manager at Fuerteventura Princess, responded to this review, 14 September 2014
Dear Mr Blokio,

Thank you for taking the time to share your feedback. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests.
We were of course most concerned to read your review about your disappointments. We always try our very best to make our guests’ stay as comfortable and pleasant as possible, so we regret that we did not succeed on this occasion.
Please accept our sincere apologies for the inconveniences caused in this respect and we hope that despite of these issues, we will be able to welcome you back under other circumstances.

Kind Regards,
Public Relations Hotel Fuerteventura Princess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fuerteventura Princess

Property: Fuerteventura Princess
Address: Gran Canaria, 13 (Urb. Butihondo), 35626, Pajara, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Pajara
#15 Family Hotel in Pajara
#19 On the Beach Hotel in Pajara
#20 Luxury Hotel in Pajara
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fuerteventura Princess 4*
Number of rooms: 457
Official Description (provided by the hotel):
The Fuerteventura Princess is ideal for couples, active vacationers and beach lovers. The 4 star hotel above Esquinzo Beach is designed like a small village. The 457 rooms are spread over 8 low-rise buildings. The detached premium-area ,,Esencia de Fuerteventura (212 rooms / 3 buildings) is located within the Fuerteventura Princess and may be booked separately. The Fuerteventura Princess is situated in the south of Fuerteventura, right above Esquinzo beach. There's a direct beach exit via a downward sloping path. Just a few kilometers away from the hotel are Jandía (4,5 km) and Morro Jable (6,5 km). Fuerteventura Airport is located 78 km from the Fuerteventura Princess. The hotel offers two restaurants and five bars (inkl. Lobby Bar, Disco Bar, Poolbar and Sportsbar). The main restaurant serves buffet style breakfast and dinner. At the La Choza a late breakfast, lunch or snacks may be enjoyed. There's a total of 5 outdoor pools, incl. kids pool, nudist pool, pool with a beach-volleyball court and a pool with a sloped entry. The hotel is perfect for sport fans featuring tennis court, multi-use-court, beach volleyball and a sports centre across the street. During the day the entertainment team hosts sporting activites. In the evenings there's shows and live-music. The smallest guests can enter the world of "Principito", the mascot of the Mini-Club. The young, multilingual entertainment offers daily fun activites for the kids. Hotel guests may enjoy free entrance to the wellness area with its sauna and turkish bath. The Fuerteventura Princess has a total of 457 rooms: standard and family rooms (consisting of two standard rooms with a connecting door). As a standard all rooms feature air conditioning, minibar-fridge (unstocked), satellite tv, balcony or terrace and bathrooms with bathtub-shower-combination, hairdryer and amenities. WI-FI (€) is available throughout the entire hotel. ... more   less 
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Also Known As:
Fuerteventura Princess Hotel Pajara
Fuerteventura Princess Playa De Esquinzo
Hotel Fuerteventura Princess
Fuerteventura Princess Spain

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