Talk about confident. They stapled a card to my receipt at checkout that said "We hope you've enjoyed your stay and invite you to share your experience on TripAdvisor." That's taking quite a chance, but..... it was worth it. Room was very large and roomy. Bed was very confortable. Desk clerks were very friendly both before & during our stay. Our special request (room near our kids) was accommodated. They take special measures during construction to ensure quiet rooms and it works (for the most part). Breakfast had scrambled eggs and sausages, making it a plus (again, for the most part).
Now a few downsides- mostly minor. TV remote was missing- but a replacement was immediately brought up. No channel guide in room- was being printed due to change in cable provider- a photocopy was given to us. There was some noise in the bathroom/sink area. My guess- we were on the top (third) floor and what we heard was some kind of mechanical for the building. Breakfast tables were a little too crowded together, making walking thru a little tough. We didn't use the pool, but keep in mind the big slide is having small issues and is closed.
Overall- two thumbs up. Way more big positives than minor negatives. You will enjoy your stay.
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