When I made my reservation for a King Executive Suite I used the IHG Rewards 1-800 line. However, when I arrived at the Hotel on April 3rd 2014, I was informed that the 1-800 agent that took the my reservation had not reserved the King Executive Suite but had instead reserved a Single King Room. That meant I would not have the extra sitting room that I needed.
While talking with Lori and Candice at the front desk they told me that the Hotel was booked solid but they would see what could be done. They in turn spoke with the Hotel Mgr. Marie Morrison who told me she understood the problem and would do everything she could to correct the error but that it may take a little time to correct. So she suggested that if I could wait before checking in it would give her the time she would need to correct the problem. This was not a real problem for me to wait as I had planned to go out for dinner anyway.
While I was eating dinner. Lori called my cell phone to say they had corrected the problem and I now could check in. When I got back to the hotel I asked how they corrected the problem. Thats when I was told that Marie had talked with another guest and got permission from that guest to switch the room that they had for the one that I was booked for in error.
I would say that Marie and the entire staff went well beyond what is normal to correct the problem that was not in any way their fault! This type of attention to customer needs proved to me that, no matter what the problem is or who is at fault, the entire staff and management at this Hotel are without a doubt 5 Star people.
It should also be noted that I have, in the past, stayed at most of the Hotels in the Wausau area and NONE are as well run or more concerned about customer staisfaction as the Holiday Inn Express Weston/Wausau!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel in Wausau, WI near Central Wisconsin Airport. Our Wausau hotel offers you ideal amenities and a convenient location off W-29, just a few miles from St Clare's Hospital, 9-Mile Recreation Park and the scenic Granite Peak Ski Area. Your family will enjoy staying at our pet-friendly hotel in Weston due to its close proximity to area attractions like the Grande Theater, Leigh Yawkey Art Museum and many choice skiing and snowmobiling areas, including Rib Mountain State Park. There are also plenty of shopping spots within four miles of our Weston hotel, including the Wausau Mall and the Cedar Creek Outlet Mall, where you can find great bargains. Business travelers looking for lodging in Wausau, WI will be pleased by our accommodations in Weston, which offer an ideal location near area businesses including Greenheck, Weyerhaeuser, Siemens, WPS, Kruegers and Lignotech. Our Wausau hotel near the Central Wisconsin Airport (CWA) offers premium services, such as a 24-hour business center, free high-speed, wired and wireless Internet access and a meeting room with seating for 80. During your stay at our hotel in Wausau, WI, you can enjoy the heated, indoor pool, Jacuzzi and a separate kid's pool with a small water slide. Hotel facilities also include a 24-hour fitness center, a gift shop and a game room. Check out our great Wausau, Wisconsin hotel room deals and book your reservation today. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Wausau
- Holiday Inn Weston
- Weston Holiday Inn
- Holiday Inn Express Wausau