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“Left after first night”
1 of 5 bubbles Review of Cambay Palm Lagoon

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Cambay Palm Lagoon
Ranked #14 of 21 Hotels in Kollam
new delhi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Left after first night”
1 of 5 bubbles Reviewed 30 December 2012

I am sharing my experience about Hotel Cambay Palm Lagoon, KOLLAM. We believe false/incomplete information was provided to us during booking which ruined our stay at the hotel and we had to leave after the first night before completing our 3 night stay. Following are our complaints:
1. We had paid for a deluxe cottage with lake view. However, we were given a standard room at first. After going through many rooms we settled with one, which too was in a bad shape as others. In general, none of the rooms were maintained properly.
2. The rooms had mosquitoes, we had to use three mosquito repellents throughout night. Ultimately, this problem forced us to leave, as we were scared to have fallen ill to malaria.
3. The spa/massage center was closed until February, which we were looking forward to visit.
4. The swimming pool had insects, snails & leaves. We have good reason to believe that the pool was not cleaned properly for weeks and was a source for many water born diseases.
5. The property did not have a license to serve alcohol, so there were no drinks/bar available.
6. The restaurant/room service had only 3-4 dishes to serve.
7. There were no other guests at the facility except us and we felt very unsafe.
8. The hotel management became very defensive when we complained to them about all this.

Room Tip: Will not recommend this property to anyone.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gp123NewDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, 6 February 2013
We regret for the inconvenience caused. As the swimming pool is in the open near the lake it gets dirty.
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64 reviews from our community

Traveller rating
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    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
1 review
2 of 5 bubbles Reviewed 23 December 2012

We have travelled to India a few times and moved around a lot, and really would not recommend this place. There are far nicer places for the money they charge! This place is really not good value for money. We were disappointed as soon as we arrived. The grounds and facilities are old and not kept in good condition. The pool area is falling apart with safety ropes along the lakeside falling down and rusty umbrella stands with no umbrellas on them. There was bird poo everywhere with no effort to clean it up, including on the sun loungers. The grounds were nice enough but nothing special, and the floating cottage we stayed in was quite old and a bit dreary. We had actually booked a cottage but were told on arrival we'd been upgraded to the floating cottage. However, we asked to be put back in a cottage and they said there were none available - we had been moved to make space for others not to be upgraded! We also asked to check out early having seen the resort, and although we were unable to because of our booking policy, no one came back to us about it on 2 occassions, and we had to keep chasing for an answer. We would have preferred to be told one way or the other. The restaurant staff were friendly and clearly took pride in their work, however, we asked on one occassion to eat at a table overlooking the lake, which was just outside the restaurant, and were told we'd be charged room service to eat there - for a waiter to walk all of 10 steps outside the restaurant! Wouldn't recommend.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, 6 February 2013
We regret for the inconvenience caused. Would request you to give us a chance to serve you better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kollam hotels

Kochi (Cochin), India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 9 December 2012

This resort is for all those who wish to unwind from the busy hectic stressful life, a real stress buster. Since there are almost no activities and nothing to see around the place one is forced to stay cool and enjoy the 24 hours breeze blowing from the Lake side. The vast expanse of the lake itself is heart warming experience. The food choice and quality is also praise worthy. The only shortfall i would say is the under utility of the resources and ambiance So many water sports activities could be provided for the adventurous guests.
Feather in the cap is the courteous and friendly staff right from the Security guard to the Resort Manager, very rare quality from Kerala employees.There are certain structures which needs repairs and renovations to enhance the quality and facilities at the resort.

Room Tip: Floating cottages are too small hence a deluxe cottage facing the lake would make good choice
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAHESH_JOSHI99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, 6 February 2013
We thank you for your wonderful review. Kerala resorts are basically for rejuvenation from the hectic life.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 November 2012

This was my second stay at Cambay Palm Lagoon, Kerala for my Diwali holidays!! Was delighted yet again to experience the same level of service as before! Was really happy with the consistency maintained in the food..The cleanliness in the rooms was just like before! Goes without saying that the hospitality at CAMBAY is very warm and welcoming!! Thanks you so much for making my Diwali trip special!!

Room Tip: Stay In Lake-View Room...Use Houseboat...!!!
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KamaluPatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, 6 February 2013
We thank you for your wonderful review. A smiling guest is our reward.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cochin
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 26 November 2012

Property worth spending a week's time. A perfect vacation spot. Not much of activities present at the resort. But what a lagoon. During rain, it looks as if you are definitely in a different world. Staffs are really good in handling customers.....Only problem is the food part which we need to order them before an hour, as they would prepare everything fresh. In another way, it is good as we have it at our home. Unlike other hotels, there is no pre-prepared food at all...Good Houseboat trip.......Overall a calm & enjoyable experience for my family....

Room Tip: Choose the room right in front of the lake..cool view & extreme right side of the resort in fron...
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anouka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahemdabad
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 November 2012

I strongly recommend everybody to go at cambay palm lagoon, kerala. I have awesome experience of Kerala house boats and floating cottages. I love boating and I enjoyed lot there. Cambay hotel have their own boats and I used it on rent. I spent 2 nights in cambay palm lagoon, kerala in houseboat and got really nice services and nice hospitality by the crew members. Everything was clean, tidy and trip was so relaxing. Food was so delicious. I really like hot breakfast early in the morning which energizes me for whole day. It was such a memorable experience in my life with CAMBAY.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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Helpful?
Thank sandippami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurugram (Gurgaon), India
1 review
5 of 5 bubbles Reviewed 18 November 2012

Excellent hotel, good location, service is great. Staff is very co-operative and very friendly. I stayed with my family here in month of November, 2012. It was a lovely experience to stay there and would like to visit here again. Food is very delicious. I really surprised by visiting spa, yoga centre, swimming pool, fishing and boating here. Lovely place in kerala.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joginder s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cambay Palm Lagoon

Property: Cambay Palm Lagoon
Address: Vellimon West, Kollam 691511, India
Region: India > Kerala > Kollam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 21 Hotels in Kollam
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cambay Palm Lagoon 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Cambay Palm Lagoon Hotel Kollam
Cambay Palm Lagoon Kollam, Kerala, India

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