I booked this hotel through http://cambayhotels.com/ at the Kollam resort for 2 rooms and 2 nights. I made a mistake with my dates and now I am trying to change/cancel/modify the booking - seems like there is no way to do it.
I have talked with the resort reservation desk @ +91 474 2549500, and after 10-15 times, I was able to talk to someone who didn't know about reservation. "The reservation manager" is not there.
I get the front desk manager's number, and he assures it would be done the next day, 3 days have passed, no mails and no update.
Today I called the Manager again @ 09961269441 - its a different person who tells me that I should try the central reservation number 1800 233 6655 and that number seems like is switched off! or no one answers!
I have already made the payment of 15K. If the reservation is such, what should I expect when I am at the property!!
I that I have written this, the cambay people would most likely revert to this mail and say, we regret and whatever - that's a standard reply, mostly automated.
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- Also Known As:
- Cambay Palm Lagoon Hotel Kollam
- Cambay Palm Lagoon Kollam, Kerala, India