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“Lovely place and great value for money”
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Newly tiled interior walls of covered pool
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Newly tiled interior walls of covered pool
front garden and Casa Solar Albir
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Very good
10 reviews
Newly tiled interior walls of covered pool
front garden and Casa Solar Albir
'Sunset' bedroom - super king bed or twin singles
kitchen, well equipped and spacious
'Sunset' en-suite bathroom with hydromassage bath and shower
Ramp access through the dining room at the side of the house, front garden & entry gate
Long lounge into dining room, TV area to the left and kitchen to the right
TV lounge area, sunset bedroom door across the lounge and dining room through the arch.
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 5
El Albir, L'Alfas del Pi, Costa Blanca, Province of Alicante, Valencian Country

Reviews from our community

Very good - based on 10 reviews
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Reviews from our community

Date | Rating
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English first
465Zack20...
Marbella, Spain
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Terrible cleanliness issues”
Reviewed 7 May 2018 for a stay in April 2018

On arrival the first thing that was noticed was how overgrown and untidy the garden looked, there was leaves everywhere, plants well overgrown and need of a cut back, random breeze blocks everywhere, a white piece of pipe, weeds growing around the fake grass areas, a builders bag slung in the back corner. The bbq hadn't been cleaned and there were all the old coals in it. To top it all the outside toilet was filthy with the skid marks down it!!

Everywhere was dusty, i went out a bought a microfibre cloth and it was filthy, i even had to clean the dust out of the bed side lamps as i couldn't bare to see it. The windows were dirty, this included all the window sills and ledges. The drawers in the bedrooms hadn't been cleaned out, and there was no way would we put our clothes in with bits and hairs still in them. All mirrors and glass on tables were badly smeared, all this took was a bit of fairy on a cloth and buffed up with kitchen towel to get it smear free.

The kitchen needed cleaning, once i found a long black hair in the fruit bowl, it just led to more. The were hairs in the drawers and worst of all the cutlery tray.The front of the cupboards& fridge were grubby, there was a stuck on piece of dirty foil in the oven, the tiles under the breakfast bar were especially dirty, and generally everything would need a thorough clean. Even the toaster still had crumbs on the top! There was a funny smell in the fridge and we couldn't get rid of it, so my husband pulled it out a found filthy stagnant water in the tray in the back. This in itself is a health hazard!!!

There black hairs everywhere and no wonder as the hoover didn't pick up at all, the mats were un hoovered and very dirty. Even though they sent a replacement it still only picked up lightly. It wouldn't pick anything up from the mats as the suction is so poor. I had to buy a new mop head as when we mopped the black hairs from the mop kept going back on the floor.

The absolute worst had to be the bathrooms.

We had to put neat bleach around the shower cubicles ( and my mum did hers twice!) and the dirt that came out was unbelievable. The showers are disgusting. I will start with the master bathroom.

All around the shower heads / sprays were filthy with black mould, the roof was dirty especially around the shower jets, the rims inside and out of the shower base were disgusting. I had to clean all black stuff from the back of the toilet, the screws that hold the toilet base down were dirty, there was damp on the bathroom cabinet and finally the duck / shower boards, and i don't even know what to say about them as i retched when i removed them!!!!

Second bathroom, was worse. I felt so sorry for my parents. I was actually embarrassed that i bought them to a property that had to be bleached to be cleaned, The bathroom ceiling is black all the way around, the window ledge and all around it is again filthy with black. All of the mastic is black. The shower base again all the rims were filthy, we both had to get dirt out of the toilet base screw fittings and the toilet seat ones are rusty. The water lies in the shower for ages and smells.

We did not inform the owner until we had come home because it was in such a bad state that we didn't know what they could do about it while we were there and we had travelled by car with our dog, so cleaned it the best we could ourselves.

The response from my email ( in which I sent photographic proof) was unbelievable. All she said was the garden was in full bloom and the discarded sack was for leaves and cuttings, which they clearly hadn't used before we arrived. We didn't get an apology or a horrified response to any of the filth!!!

I responded to her email again and asked for a partial refund as we had to eat out as nobody would eat in the property and she hasn't even bothered to reply.

I would not recommend this property to anyone.

Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 May 2018
We have had to delay responding to this ‘review’, as we believed it to be part of a planned and underhand compensation claim, our suspicions unfortunately proved to be correct... After they left on 1 May and we understood they had driven back home, we routinely contacted them (3 May), hoping they had a good trip home and asking them to leave a review on Tripadvisor, as they had led us to believe they had enjoyed their third family holiday at Casa Solar. We'd been left a lovely 5* review elsewhere by a sister and her friends. We were astonished to receive her first email (4 May, prior to this review), with threats as to how her bad review could ruin our business (it also contained inappropriate racial generalisations and references to friends’ and clients’ apparent mental health issues, along with rude personal comments on our choices of furniture and soft furnishings). We were proven correct in our suspicions about a claim, and the payment portal have now investigated her claim of 7 May for having to eat out and today (14 May) adjudicated and rejected her compensation claim. When this returning family of 4 arrived on 17 April with their long-haired German Shepherd, we were there for our normal 20-30 minutes ‘meet and greet’, showing them changes to our holiday rental property, new WiFi code; assuring them that, in tune with our eco-beliefs and the eco-friendly solar powered holiday home, we don’t use toxic chemicals in the garden, as they were worried about the dog's first visit; confirming we’d arranged for a visit from our local vet for a requested vaccination against Leishmaniasis; and signing the contract. Our usual request, as always on our departure, was “please contact us if there are any problems”. We live only 10km away … We were in contact by message within an hour after we left them, responding to their request for information and map pins for local dog parks and beaches.
Not once, then, that day or anytime during their fortnight’s stay was there any mention of the alleged filthy house; despite several contacts by message, answering non-house related queries like where beer might be bought cheaper than a common supermarket chain; and chats during our visits to the house when we promptly replaced the vacuum cleaner and then the TV box which they did readily complain about (later found to function normally). No mention was made either when we arranged and visited for the routine weekly pool cleaning.
She defeats her own claim that we didn't bother to reply to her email - our second reply draft had to be shelved, because her surprise deluge of demands, review and compensation claim created time-sensitive requirements. As conscientious registered and insured landlords we had to prioritize current very contented guests who arrived 2 May, care for our business and our future guests and our own daily commitments, during the unexpected overload of demands on our time, gathering supporting correspondence and photos to respond to the barrage generated by this ex-client.
We were content that when we handed over the keys, the house was clean, the facilities as advertised, the gardens in luxuriant beautiful bloom and the covered heated pool sparkling clean at 30°.
We leave it to people reading the reviews and responses to make their own decisions and choices.
Richard and Sheona Wheeler, Casa Solar
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
465Zack20...
Marbella, Spain
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely place and great value for money”
Reviewed 29 April 2017 for a stay in April 2017
2
people found this review helpful

The property was ideally situated. A few minutes walk into Albir and a short bus ride to Benidorm.

Sheona & Richard were very good hosts and supplied us with everything we needed. This included all good brand toiletries, bath robes, plenty of towels and a good welcome pack. We have never been supplied with so much before so was pleasantly surprised.

They have a lovely covered pool and plenty of outside space.

If you want a holiday for a good price then this is definitely the place to book

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Apr 2017
Thank you Mark, we are happy that you and your family so enjoyed your stay in Casa Solar. We are glad that you were pleasantly surprised by the quality and variety of things we consider we should provide for our clients' convenience and comfort - we hope to see you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merethe P
Berja, Spain
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful stay in Albir !”
Reviewed 24 February 2017 for a stay in February 2017
1
person found this review helpful

Spacious and modern house, close to the center of Albir. We had a wonderful week here with our 3 dogs . The house is in a tranquil area, but still close to restaurants in the center.
Will visit again for sure !!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Feb 2017
Thank you, we are delighted you enjoyed your stay in our newly refurbished holiday house. Your lovely dogs are impeccably behaved, and we look forward to seeing you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
joseignac...
Portugalete, Spain
1 review
Reviewed 18 June 2018 for a stay in June 2018
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Jun 2018
Estamos contentos de que haya disfrutado de sus vacaciones y se haya complacido con la calidad y las comodidades. esperamos verte a todos de nuevo.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seaside77...
1 review
Reviewed 10 June 2018 for a stay in June 2018
Google Translation

Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROSANNA G
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 December 2017 for a stay in December 2017
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Dec 2017
Estamos muy contentos que vosotros hayan tenido un puente agradable y tranquila en Casa Solar, y apreciamos su respeto por nuestra propiedad ecológica. Esperamos su próxima visita. Gracias
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora G
1 review
Reviewed 15 September 2017 for a stay in September 2017
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2017
Gracias por sus amables palabras, fue un placer verlos volver a Casa Solar Albir, y estaremos encantados de saludarlos de nuevo.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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