On arrival the first thing that was noticed was how overgrown and untidy the garden looked, there was leaves everywhere, plants well overgrown and need of a cut back, random breeze blocks everywhere, a white piece of pipe, weeds growing around the fake grass areas, a builders bag slung in the back corner. The bbq hadn't been cleaned and there were all the old coals in it. To top it all the outside toilet was filthy with the skid marks down it!!
Everywhere was dusty, i went out a bought a microfibre cloth and it was filthy, i even had to clean the dust out of the bed side lamps as i couldn't bare to see it. The windows were dirty, this included all the window sills and ledges. The drawers in the bedrooms hadn't been cleaned out, and there was no way would we put our clothes in with bits and hairs still in them. All mirrors and glass on tables were badly smeared, all this took was a bit of fairy on a cloth and buffed up with kitchen towel to get it smear free.
The kitchen needed cleaning, once i found a long black hair in the fruit bowl, it just led to more. The were hairs in the drawers and worst of all the cutlery tray.The front of the cupboards& fridge were grubby, there was a stuck on piece of dirty foil in the oven, the tiles under the breakfast bar were especially dirty, and generally everything would need a thorough clean. Even the toaster still had crumbs on the top! There was a funny smell in the fridge and we couldn't get rid of it, so my husband pulled it out a found filthy stagnant water in the tray in the back. This in itself is a health hazard!!!
There black hairs everywhere and no wonder as the hoover didn't pick up at all, the mats were un hoovered and very dirty. Even though they sent a replacement it still only picked up lightly. It wouldn't pick anything up from the mats as the suction is so poor. I had to buy a new mop head as when we mopped the black hairs from the mop kept going back on the floor.
The absolute worst had to be the bathrooms.
We had to put neat bleach around the shower cubicles ( and my mum did hers twice!) and the dirt that came out was unbelievable. The showers are disgusting. I will start with the master bathroom.
All around the shower heads / sprays were filthy with black mould, the roof was dirty especially around the shower jets, the rims inside and out of the shower base were disgusting. I had to clean all black stuff from the back of the toilet, the screws that hold the toilet base down were dirty, there was damp on the bathroom cabinet and finally the duck / shower boards, and i don't even know what to say about them as i retched when i removed them!!!!
Second bathroom, was worse. I felt so sorry for my parents. I was actually embarrassed that i bought them to a property that had to be bleached to be cleaned, The bathroom ceiling is black all the way around, the window ledge and all around it is again filthy with black. All of the mastic is black. The shower base again all the rims were filthy, we both had to get dirt out of the toilet base screw fittings and the toilet seat ones are rusty. The water lies in the shower for ages and smells.
We did not inform the owner until we had come home because it was in such a bad state that we didn't know what they could do about it while we were there and we had travelled by car with our dog, so cleaned it the best we could ourselves.
The response from my email ( in which I sent photographic proof) was unbelievable. All she said was the garden was in full bloom and the discarded sack was for leaves and cuttings, which they clearly hadn't used before we arrived. We didn't get an apology or a horrified response to any of the filth!!!
I responded to her email again and asked for a partial refund as we had to eat out as nobody would eat in the property and she hasn't even bothered to reply.
I would not recommend this property to anyone.
The property was ideally situated. A few minutes walk into Albir and a short bus ride to Benidorm.
Sheona & Richard were very good hosts and supplied us with everything we needed. This included all good brand toiletries, bath robes, plenty of towels and a good welcome pack. We have never been supplied with so much before so was pleasantly surprised.
They have a lovely covered pool and plenty of outside space.
If you want a holiday for a good price then this is definitely the place to book
Spacious and modern house, close to the center of Albir. We had a wonderful week here with our 3 dogs . The house is in a tranquil area, but still close to restaurants in the center.
Will visit again for sure !!