I have never been so insulted while being apologised at.
Although clearly marked as pre-order received in her diary, the manageress denied we had pre-ordered our Xmas meals. At no stage was the word sorry mentioned. We were offered a free round of drinks and 20% of the meal but only after we were publicly called liars, even then she did not apologise. She even asked us if we were going to order or were we going to go away.
My mum had come over from Portugal and this was supposed to be a special meal as we are not gong to have Christmas Day together but all we are left with is a sense of anger at the incredible rudeness.
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