We stayed at The Bell on 7th September, and before putting a review on Trip Adviser, I emailed the person I'd booked through at the Bell. Ten days and still waiting for a response! It took me 7 tries to book the room, with promises that people would phone back and take messages. We had stayed at The Bell for our honeymoon 33 years ago, and it was far better then! It didn't in any way live up to the (fairly recent) Trip Advisor reviews, apart from very good food. We arrived at 6 on a Friday evening, and had to wait for the person serving at the bar to be free before he could show us to our room. The room, which apparently had had a royal visitor earlier in the year, had the handle missing from the bathroom door, which couldn't be shut. There were no chairs or seats in the room, so the only place to sit was the bed. Although the evening meal was excellent, the wines we chose weren't available, and we had to select from the list of wines that were already chilled. We asked for extra teabags before going to bed, and because they weren't immediately to hand, were told they'd be delivered to our room - they weren't. When I asked again in the morning, I had a limited choice of decaffeinated or herbal. We weren't offered any choice at breakfast - full English or components of it, and the coffee was instant. There were staff working, but nobody apart from our waitress came to ask if we were all right or had had a good stay. When I checked out, I was asked if we'd enjoyed our time there - I said that we hadn't, and prepared to elaborate, but the member of staff who'd asked just said that they were sorry! I have stayed in places for the same cost which were better value for money, offered better choice and service and cared about their customers more.
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- Also Known As:
- Bell Hotel Charlbury, Oxfordshire