Planned a romantic night away with my partner to this hotel booked an "Executive"" room for comfort and privacy. Initial impression good with well decorated clean looking room but soon discovered the central heating not working in bathroom and bedroom,, several ceiling lights not working and locked door leading to next room with no sound proofing so full conversations overheard. Room situated over noisy bar and no pleasant seating area for hotel residents available . Complaint of Heating problem supposedly solved by supply of small portable electric heater and light problems produced a small portable table lamp!!
Dinner was served in empty cold dining room, with soggy food and prices quoted in the room information did not match the menu prices In the restaurant - table candle lit at the of the meal!!! Breakfast a slight improvement but again in a cold dining room with fire being lit on our arrival at 9;:45am!!!
Poor value for the money charged and definately not an Executive room as advertised with no heating in November!!
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- Also Known As:
- Bell Hotel Charlbury, Oxfordshire