Several members of our family stayed for b&b last weekend as part of a celebration of a special birthday gathering for one of my sons. Although the bedrooms were stylishly decorated, that was the only good thing about our visit.
Several of the showers did not work (including mine) and several of the room telephones did not work (including mine). I was unable to contact any of the other members of the family and I was unable to report the non-functioning shower.
The Breakfast room was little better. I was hoping for some fruit prior to the arrival of the rest of the family. There were two unfresh apples and two unfresh oranges in a fruit bowl and no other fruit on offer. I was asked if I would like some toast, but opted for coffee while I waited. The coffee was disgusting and clearly out of a jar. There was no table laid for our family party and we had to move chairs and a table so we could sit together.
The cooked breakfast provided was very ordinary.
The very worst thing about this experience was that it has been complained about by the locals for a very long time and no-one is at all interested.
When I complained about the lack of shower and phone, the receptionist disappeared to talk to the manager, then returned offering a £10 discount! The manager did not even put in an appearance and there was no apology.
I believe I should have been offered a much more generous "discount" than this. I have a long-term back disability and am not able to use a bath so I left without any kind of wash - as I need to have a shower every morning, this was an unpleasant experience and The Bell owners should be obliged to make a proper apology to all of us and to refund at least 50% of their charges.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Expedia, Book Direct Rooms, Hotels.com, Ebookers, LateRooms, HotelsClick and Cancelon so you can book your Bell Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bell Hotel Charlbury, Oxfordshire