As the Spa of our hotel wasn't rebuilt yet after the Tsunami, we decided to go next door
to the Coconut Beach Club for a massage. The first thing was the greeting. Nobody said really good morning or welcome and the therapists didn't introduce themselves, even their english was good. Then we went into the treatment area, which didn't look very clean. While we got changed ,one of the therapists stayed with us, which was bit uncomfortable. The massage table was only partly covered by 1 towel. During the massage we could hear all the conversation from the reception next door.
There was no music for distraction.
When we came out of the treatment I was pretty thirsty and I asked for a glass of water and was told that I have to go to the beach bar to buy a bottle of water.
Wow, that's customer service.
I don't think that people come back for another treatment, when they get treated like that.
- Official Description (provided by the hotel):
- Coconuts Beach Club Resort & Spa truly embodies all that is unique and wonderful about culturally-rich Samoa. Coconuts offers Samoan-inspired accommodations, including Samoa's only Over-the-Water Fales, and is ideally situated on Upolu's southern coast, boasting amazing sunrise and sunset views. There are no high rises, no phones, and no TV's. Perfectly located to explore all of the island's sites and experiences, Coconuts offers many of the facilities and services you would expect from a much larger resort, with the heart and soul of a small, intimate retreat. With a warm and friendly staff, and surrounded by a traditional village, Coconuts provides a true taste of Samoa. ... more less
- Reservation Options:
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- Also Known As:
- Coconuts Beach Club Hotel Apia
- Coconuts Beach Hotel
- Coconuts Beach Resort