We stayed at the beachhouse for 3 nights (1 night and then 2 nights) during our very recent stay in Fiji...and our experience of the place is not really a positive one. Which is a shame because it is a very great location and I was really excited about going here after reading all the reviews - the beach is amazing and the set up is quite nice but the staff made the big difference....
- At the bar: We went at the bar during happy hour and got charged drinks with very weird pricing on the first night, anyway only $1 more expensive in the total than we thought so we won't complain. The next day the barmaid managed to forget to do our cocktails like 4 minutes after we ordered! the barmaid was wandering around the restaurant and we had to ask again...she had forgotten but didn't forget to charge our room...how much we will find out at checkout.
- At the restaurant: This was probably the nicest area, smiley, really nice, they charge your room, give you a receipt and all is good. They stored my food is their fridge, this was really nice
- At the reception: Probably the worst part...
> tours & activities advice...zero: on arrival we checked in (fijian time obviously) and then we came back and asked about diving the day after with sharks. We were expecting that they would help us with tours, activities like any other backpacker we've been to before...but not really, we had to grab a brochure in the restaurant to bring them the phone number of tours we were interested in, they would dial and pass you the phone and you do it yourself. No advice at all what so ever on what you could do, which one is the best company around etc. All the shark dive companies were booked out and they had nothing else to offer us. That was quite disappointing, given they work and live here they should know what's good around here...not really willing to share apparently...read the blackboard we were told.
> Billing...zero: That's probably one of the worst part, so everything you consume (drink, dinner etc.) gets charged to your room in a hotel fashion. Except that most of the time you are not given a receipt that you sign so not sure how much you are being charged etc and no verification if you are the room holder or anything. As a result I believe some dishonest people use this at their advantage. So when we checked out there was incorrect number of drinks charged to us and breakfast that we didn't even ordered...
On top of this we had booked with Wotif and we were asked to provide a wotif voucher as a proof that we paid as they were asking us to pay for the nights we had already paid, but they had my name in the system when we arrived so surely they had received my wotif booking...I had to write down on a piece of paper my booking reference number, how much we paid, dates etc.
> Checkout...Fijian Time: We get it...we stayed there for a week and we were quite patient, we had anticipated the checkout wouldn't be a 5min drop the key and go, so we had organised ourselves to get to the reception early to deal with the Fijian time and not miss our boat in the morning...still it took 20minutes to start doing the checkout and back and forth on the incorrect charges to our room...no smile, no "Bula" nothing like we've seen in other hotels. The reception of this hostels is just the worst we've seen in our trip. And this is what really put us off.
> Garden Room: we stayed the first night in a garden room, which is absolutely beautiful, is a charming little bungalow of good size, towel provided, individual so you are not touching any other bungalow, a nice garden bathroom. This was really lovely and we really enjoyed this.
The negative in the room was the mattress, it was very very very hard and makes the sleep really uncomfortable and you wake up with a sore back. But apart from this it was lovely. (we were unfortunate though to have a baby in the bungalow next to us...so woke up early)
> Hibiscus Room: we stayed the 2 last night in the Hibiscus room which is more expensive I believe because it has the aircon and a single bed on the side (which we didn't need), there was an offer on Wotif so we booked this more expensive one thinking it was the same as the Garden room but better...big mistake! So yes it is massive, it is very clean (although they hadn't cleaned the bathroom and had to request towels and bath mat to be changed), the bed is huge (mattress is as hard as the garden room) etc. but it is not an individual bungalow, it's upstairs of sort of a house and downstairs are the "travellers room" so it actually gets noisy with people going in and out of those rooms laughing etc. (there are 4 travellers room downstairs and 2 Hibiscus upstairs). The rooms description says it is "fully screened"...not! There are big holes as a result we had a rat crossing the room and I woke up with over 20 mosquitos bites on my arms and face (despite using repellent). This was really unpleasant and I start a new work soon my arms looking like nothing nice.
> The Bar & Restaurant: This is quite a nice set up, from the outside table you have view of the beach, there is a nice grass area with hammocks etc. really peaceful and enjoyable around the pool.
> The guest Kitchen:...stay away, the guest kitchen (if you find it...we had to ask) is behind the car park, there was only one light working so I cooked half in the dark, it's not really clean and the fridge doesn't get cleaned regularly, as a result rotten food and horrible odours stay in there. You can only eat at the table in front of that kitchen, next to the cars and with barely not light, it's not a nice set up to enjoy your dinner...indeed they ask you to not bring your food in front of the house (at the front tables or next to the beach), the plates are coloured so they can easily identify you. You are clearly encouraged to not use this kitchen, which makes you wonder why they have one and why they advertise they are one of the only place that offer this option. (another place not too far has bungalow with individual kitchen for cheaper might be a better option if you want to cook your own).
> The food: they have a restaurant like any other places in fiji it's quite average and hit and miss. We had the BBQ which was really average and completely overpriced and then we had grilled veggies which was lovely and cheap.
> The setup: This is really lovely though, the bar/restaurant, the pool are all facing the beach. we were there on rainy days and still I believe the beach in front is beautiful. You have hammock everywhere on the side of the beach so you can stay there relax and watch the sea. From there you can go snorkelling or just swimming.
> Afternoon tea: That is awesome! Everyday at 3.30pm they offer free hot scones with tea and they are very yummy, be there on time because it's all gone in 5min so good.
Overall: I wish we were there on sunny days to enjoy better the set up. The place is very nice but the service and staff was very very poor and that completely put us off. It is a real shame as it has great potential but when you are in a resort like this (backpacker style) isolated from big cities you would expect they could guide you more on what to do around and not let you find your own way constantly asking.
I hope they put themselves together to improve this. They know it's popular but it's not a reason for being rude and not helpful with their customers, it's a "budget" (expensive) resort that still requires service.
Saying this, there was very nice staff around the resort and we cannot deny this.
I don't believe we would come back except for the beach and front setup as this was lovely but we were kind of put off with the whole service and reception thing. (which are the main people you deal with during your stay...so quite important)!
- Official Description (provided by the hotel):
- The Beachouse is one of Fiji's finest budget resorts. It is located on Fiji's famous Coral Coast. Nestled in to 10 acres of pristine gardens with a private beach ... the Beachouse offers you a great Fiji atmosphere without blowing your budget!!The Beachouse caters to international backpacker/travellers as well as having 12 ensuite rooms for those that enjoy the relaxed atmosphere but also want some additional comfort and amenities. All prices include accommodation, light breakfast, afternoon tea, free wifi and use of sea kayaks. The resort has a cafe, bar & swimming pool plus much more.If you don't want to have fun .. don't come!! Hope to see you in Fiji!! ... more less
- Also Known As:
- The Beachouse Hotel Korolevu
- The Beachouse Fiji/Coral Coast