We ( my partner & I )got back from the Naviti on the weekend after spending 5 nights. This was my second visit to the Naviti in four years. My brother and his family have been every year over the past seven years and my parents have been annual guests for the past ten years plus! We first holidayed at the Naviti in the 1990's a few times when we were kids and had so many wonderful memories from our time there that we wanted to pass on this experience to my brothers children and make it an group family holiday as many times as we can all get together. I have also been to other resorts and islands in Fiji. This review is mixed as I have a lot of loyalty to this resort but on this occasion I did feel let down in some areas. Our driver picked us up from the airport on time and was very nice, we enjoyed our time with him and we also had him again for the drive back. Check in was great, we got a nice cold drinks and towel. Our room wasn't ready, but it was no drama as my family was already there so we left our small bags in their room ( large bags in room at reception) and had lunch. Our room was ready around 2.30. We had studio villa over looking the water (702), the villa was lovely! We had a couple of minor problems with the air con but this was attended to quickly without a any issues.
The areas were we left there was room for improvement was with the restaurants and pool area. We totally understand that the fire two years ago has affected the running of restaurants in the resort and the outside dinning is a nice idea. However, we found particularly at breakfast it was disorganised. A lot of the staff were preoccupied with clearing the tables ( sometimes before you had finished eating) than focusing on basic customer service. Every morning we had to ask for coffee, one morning we waited nearly an hour for it! Some staff were less than friendly, even though we greeted everyone with a good morning and a Vinaka. The pool towel situation really needs some addressing, two days in a row we missed out on getting two towels for the pool and it was only 10am! However, we were told the bar was open, lol. The staff around the pool bar seem to be doing their best but seemed under staffed at times. We waited over 20 mins for a drink at times. I understand this is a family resort and it's great for kids, however some kids were going a little crazy at the swim up bar, getting soft drinks then pouring them into the pool, then going back for more and getting served before the adults.Some parents seemed to let their children behave badly at the pool area and not say anything. At lunch and dinner it wasn't uncommon to wait long periods for your food to arrive ( I know its Fiji time) my niece waited over an hour for a kids meal. Some guests appeared to get better service, drinks straight away etc. We also observed management eating lunch and dinner on two occasions, staff brought drinks ( bottled water) over immediately while my boyfriend had to go the bar himself as we were waiting so long. I guess it sounds like we are having a whinge and maybe we are a little, however we both have worked in hospitality and customer service ( I still do) and am aware that these basic levels of service are not always met. In saying that some staff are fantastic, kids club staff are great! You can see some staff are really trying their best and others just don't seem to care.
I really hope the level of service improves as this really a great resort.
Ps: some level of responsible service of alcohol is required as well. Observed a few adults getting really drunk after dinner with kids around. One lady had to be taken back to her room by staff.
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- Also Known As:
- Naviti Hotel Korolevu
- Fiji Naviti Resort
- Naviti Hotel Sigatoka
- Naviti Resort Sigatoka
- Naviti Resort Fiji/Coral Coast