Our family (two adults and two children aged 5 and 8) arrived at the Naviti Resort on the 3rd of July and stayed in the "new wing". On the 6th of July at approximately 12am my wife and I were awakened by a stream of verbal abuse by an intoxicated guest. Within 15 minutes of hearing this we could smell, what we thought, was smoke within our room. I confirmed this when I opened the door of the room and saw smoke billowing in a room a few doors along the corridor to the right and along the corridor ceiling to our room. I tried to call reception but no one was answering. We woke our children, tried to calm them, empty the safe prior to leaving the room. It was approximately 12:30am by this stage NO ALARM HAD GONE OFF, nor had a staff member checked in on us which added to confusion. When we left the room we saw that there were a number of staff around the room which was clearly on fire. A number of people were attempting to put out the fire. Still no smoke alarm had gone off, nor had the emergency system been triggered and no staff member took charge of evacuating the guests. This was clearly a complete and catastrophic FAILURE in the staff's emergency and evacuation management systems. A number of guests were in panic. A staff member tried to calm the most hysterical of these while other guests were knocking on doors attempting to rouse other sleeping guests on the first and second floors of the fire affected building. There was no attempt to marshal guests to a safe evacuation point. As a result of this lack of leadership and direction the majority of guests (who were either half asleep or intoxicated) were looking on at the billowing fire terrified and inhaling dangerous smoke from the room on fire. When the affected guests were finally directed to go to reception (between 1 and 1:30), the fire appeared to have been put out. The smoke alarms still had not gone off and no alarm had ever been triggered. We were also surprised that there was no register of guests or roll call to ensure everyone had evacuated. It was the worst emergency evacuation we had ever witnessed. Worse Management later told us they had undertaken a fire emergency test a week earlier.
We managed to be relocated in one queen size bedroom at 2am and yet we still got charged full rate by the hotel when we left. Management didn't have the decency to wave our $150 coffee bill. Even worse, Management later released a letter of appology for a "small fire"... Check the photos! Simply disgraceful and we definitely won't go to any Warwick resorts ever again.
Our son is now having nightmares thanks to the lack of responsible serving of alcohol at the hotel!
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- Also Known As:
- Naviti Hotel Korolevu
- Fiji Naviti Resort
- Naviti Hotel Sigatoka
- Naviti Resort Sigatoka
- Naviti Resort Fiji/Coral Coast