I just returned from a stay at the Grand Palladium Lady Hamilton, I went with my husband, parents and siblings and a couple of their friends, so in total there was a group of 9 of us. My parents have stayed at this resort in the past, and I can tell you that based on my experience they truly have a great appreciation for loyal guests. I stayed in one of the junior suites as did my brothers and their friends, and my parents and their friends each stayed in a beach front bungalow. Upon arrival we were greeted with a glass of rum punch, and the rooms we had requested were ready for us, we arrived at 11am and they were ready despite the fact the check in time was 3pm, as soon as we got to our rooms we discovered complimentary champagne, a platter of fresh fruits and a plate of hand made chocolates and pastries, not to mention that the junior suite was beautiful (despite the fact that they call it a suite it is their most basic room, but I wouldn't call it basic at all) the staff was all very friendly to us during our stay, I noticed that some people were complaining about waiting for food and drinks, but my mom always says 'they are on island time', I get the impression that Jamaica is not a destination you want to visit if you expect people to move quickly, lol. I just didn't think any of the waits were a very big deal, I don't know about other people but when I am on vacation I don't really feel the need to rush and I will say some of the servers were so quick and amazing, I have to mention one server that we had at the Poseidon restaurant for dinner in particular (I unfortunately just can't remember her name), she was so friendly and attentive, after checking we were enjoying our beverages, she said she would keep them coming if we liked, of course we all said yes, and she made sure we were each brought our next drink when we had just a couple sips left of the last one, and I dont mean she would bring the whole table a round of drinks at once, she was paying close attention to what we each needed and would bring each drink individually, this was very much appreciated on a hot, humid night when ice melts very quickly. So many of the bartenders were so friendly, and I couldn't believe how many of them remembered my name so quickly, we really enjoyed Alexander, JJ, Lincot and Mercilyn at the pool bar, and Aldane and Shaun from one of the other bars. We enjoyed the food at all of the restaurants, we ate at the Italian twice, the first night was better than the second but both nights were good, the Indian restaurant was amazing, despite the server having to run around so much the service was very good, as someone who works in the service industry I pay very close attention as to what is going on, and I dont think a lot of people realize that the servers in the Indian restaurant have to go out of the restaurant, to the little bar that is behind the Italian restaurant to drop off their orders and go back to pick up their drinks, and if the Indian and Italian restaurants are both open on the same night, and people are waiting for tables at this bar it gets extremely busy and I think they do a great job of managing their time well, we also ate at the Mexican restaurant, which I would say was closer to real mexican, it wasn't just texmex, and the Creole restaurant was very nice as well. I will say that at all of the restaurants the servers checked many times that we were enjoying each course, so there was ample opportunity to inform them of any problems. I also believe that these restaurants are designed expecting people to order multiple courses, not just entrees, we all usually ate an appetizer and soup, and our appetizer would be on the table as soon as we were finished with whatever we had grabbed from the salad bar. While we were on our stay we did experience an incident that was not the hotels fault, but I couldn't believe how well they handled the situation, on our third day of our vacation there was a brief but intense tropical downpour, it was raining incredibly hard, a lot of leaves and small bits were knocked off trees, because of this the drainage system in our villa backed up and our room and my brothers room that was next to us ended up having water pouring from the ceiling, this happened in all seven rooms that were in this row, when it began to happen we were all at one of the bars, when we got back to the room the maids were trying to clean it up as best they could and the maintenance guy was looking at the pipes, we went up to the front desk to inform them of this and they immediately relocated us to a new room, which ended up being an upgrade to one of the beachfront bungalows (these are their best rooms) and they washed all of our clothes that got wet and returned them within a couple hours, the next day we recieved a letter from the manager apologizing and saying that we would recieve a refund for one night, 2 free lobster dinners and 2 free 50 minute swedish massages, the front desk called us to follow up on this, my husband and I were very grateful and booked our lobster dinner and our massages, they followed up with my brothers and my brothers told them they really appreciated the gesture but were not big fans of lobster, so the front desk told them they would be happy to do something else for them and ended up sending each of them a large bottle of Appletons rum, they were very pleased with that. I would like to thank Channa Lee for all of her help with that! and would thank all of the guest services staff for making sure our vacation was amazing. As far as resort activities go, Andre and Dwayne (Sinker) at total water sports were so friendly and patient and knowledgable for anyone who is interested in Scuba Diving (especially first time divers).
One last thing I will say, and I thought about this based on some discussions I had with people at the resort, as Westerners most of us expect people who are visiting our country to understand our customs and not neccessarily follow them, but not infringe upon us following them, but I don't know if many of us extend that courtesy to others when we are visiting their country, I think that a lot of people who made certain complaints about people on this website should think about that.
- Official Description (provided by the hotel):
- The resort is bathed by the calm turquoise waters of Jamaica's north coast, in a small bay on a privileged enclave on the coast. The design is a perfect harmony between modernand luxurious facilities of a first class hotel and the attractive natural environment of the area characterized by the turquoise sea and the relief of the landscape. The complexalso houses an ultramodern Spa, which is equipped with the most advanced facilities and offers guests a wide variety of therapies and services. Near the village of Lucea and approximately 30 minutes from Montego Bay and its airport. Within the complex is theGrand Palladium Jamaica Resort & Spa has a total of 540 guestrooms in 15 villas ofthree levels with 6 Suites and 30 Junior Suites per villa. The Grand Palladium Lady Hamilton Resort & Spa has a total of 516 rooms distributed in 13 villas of three levels with 6 suites and 30 Junior Suites per villa and 48 two-story cabins with 4 cabins suites (adults only) each. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, Expedia, Hotels.com, Odigeo, Evoline ltd and TripOnline SA so you can book your Grand Palladium Lady Hamilton Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Palladium Lady Hamilton Resort And Spa
- Grand Palladium Lady Hamilton Hotel Lucea
- Grand Palladium Lady Hamilton Resort & Spa Jamaica/Lucea