I read some of the reviews of this place (unfortunately AFTER booking it) and thought people were just being ridiculously anal. We've been to many many many all inclusive resorts in all different countries and theres always some tiny thing that goes wrong but didn't think that the things I read about this place were actually going to be true. We arrived around 4pm on 3/1/09 and after checking in went to our room to unpack. When we opened the door to our room and walked into about 100 degrees of heat. The power wouldn't turn on and as a result, the AC wasn't running. I remembered reading in someone elses review that they had power problems too and were told by the front desk, (AFTER CALLING THEM) that they needed to swipe their room key into a slot on the wall to activate the power. I located the slot, swiped my room card and low and behold the power turned on. When the power came on, we noticed that the AC didn't come on. While trying to get the AC to work, the power shut back off. I swept the card through the slot again and the power came back on. After approximately 2 minutes the power would trip off again. This happened 5 times in 10 minutes. I now had sweat pouring off my body and called the front desk to complain. I told them the power wouldn't stay on more than 2 minutes after swiping the card and by the way (thanks for telling us we had to do that while we were checking in) and that even when the power was on, the AC wasn't working. They said they would send maintenance up to the room for the AC but that I had to leave the room key in the slot (permanently) to keep the power on. I then asked him how we were supposed to get back in the room after leaving it and we were told to come back down to the front desk and they would give us another card. Common sense would tell me that this should be addressed at check in. We waited 30 minutes for maintenance to show up and finally had enough. I unscrewed the AC control module from the wall and after jiggling wires around for a minute or two, I got the AC to work on my own. So now I have power and AC that works but I wasted the first hour and a half of our vacation getting it squared away. Something I shouldn't have had to do. MAINTENANCE NEVER SHOWED UP BY THE WAY.
Now we go for a stroll to check out the place and have a few drinks and find out that they use 6 ounce cups. Thank god we brought our own 32 ounce bubba keg mugs as we noticed most of the other people had too. After scopin out the place, we discovered that they put us on the wrong side of the resort. We booked the Lady Hamilton Side and were put on the opposite side, not to mention the furthest building from the main area. We let that go because to us, that's a minor issue. We then return to our room to get ready for dinner. While we're getting ready we check out the mini bar, which is stocked with TWO bottles of RED ROCK beer. Yes, TWO bottles. The only other thing in the mini bar was a bottle of coke and a bottle of orange soda. We find out the bottle isn't screw off so start looking for the bottle opener. We look everywhere, to no avail. We called the front desk to let them know that we were missing a bottle opener and this is what we got for an answer. Are you ready? They said, if you have to open a bottle of beer, we will send someone up to the room to open it for you. I said, YOU'RE KIDDING ME RIGHT? He said, no sir. I just hung up and used the corner of their furniture to pry the tops off. By the way, no one ever showed up with a bottle opener, which is what we anticipated.
While in the bathroom for the first time, there was dried urine on the toilet seat, with the accompanying smell. THIS IS TRUE PEOPLE!!!! Greenish yellowish stains encrusted on the toilet seat. I remembered seeing a housekeeper in our building when we came back in, tracked her down, showed it to her and asked her to clean it which she did. The other thing I remembered reading that was negative about this place was that the beds were hard as a rock with springs poking out. Guess what? EXACTLY RIGHT! It feels like your laying on a solid bed of spring coils. A very cheap inexpensive bottom of the barrel mattress would have been better.
The first morning we were there, we went out to the pool area to hang out for the day. They give you towel cards at check in to exchange for towels by the pool. The towel desk opened at 9am. I was there at 9am with about 30 other people. The door was open but there was no one around to help you. I took a peek inside and saw all the shelves empty, otherwise I would have just grabbed my own towels. I tacked down a female worker and told her that a bunch of people were waiting to get towels. She came to the towel desk and told us that they forgot to order towels for the day, maybe they'll have some later. Again, ARE YOU KIDDING ME? I ended up taking towels out of the dirty towel return bin. I know they were used, but I figured I wasn't going to die from it.
The next thing I encountered that was negative was their BEACH VOLLEYBALL COURT. I found that the court was a slab of concrete with approximately 1/4 inch of crushed concrete over it, making it look like your playing on white beach sand. After playing a handful of games on this BEACH court, my feet were bleeding. How hard would it be to bring actual beach sand up and do it right?
Then we discovered that there was no bar or food on the beach like every other resort has. If you wanted a drink and were spending the day on the beach, you had to walk all the way up to the pool area to get it. This bar was busy because it was the only one in the immediate area. There was usually 10 to 20 people waiting to get drinks at all times and guess what? Yup, ONE BARTENDER!!! So imagine this. You walk off the beach, which could be far depending on where on the beach you were, you then wait up to 20 minutes for a drink which after receiving it, is only 6 ounces if you weren't smart enought o bring your own mug. The drink would be gone before you got back to your beach chair. PLEASE PLEASE PLEASE, if you go, bring your own beverage container.
So far these are all things that were negative and we haven't been there 24 hours yet.
There is no area of the beach where you can go swimming without killing your feet on rocks and it went on and on and on for the rest of our time there. Luckily we like to party and made it fun based on that. The food was good, not cafateria quality like some other people said. We also didn't encounter any bugs in our room like the other people said. Thank god we only paid $800 a piece including air to stay at this 2 star resort for 7 nights. I guess you get what you pay for.
- Official Description (provided by the hotel):
- The resort is bathed by the calm turquoise waters of Jamaica's north coast, in a small bay on a privileged enclave on the coast. The design is a perfect harmony between modernand luxurious facilities of a first class hotel and the attractive natural environment of the area characterized by the turquoise sea and the relief of the landscape. The complexalso houses an ultramodern Spa, which is equipped with the most advanced facilities and offers guests a wide variety of therapies and services. Near the village of Lucea and approximately 30 minutes from Montego Bay and its airport. Within the complex is theGrand Palladium Jamaica Resort & Spa has a total of 540 guestrooms in 15 villas ofthree levels with 6 Suites and 30 Junior Suites per villa. The Grand Palladium Lady Hamilton Resort & Spa has a total of 516 rooms distributed in 13 villas of three levels with 6 suites and 30 Junior Suites per villa and 48 two-story cabins with 4 cabins suites (adults only) each. ... more less
- Reservation Options:
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- Also Known As:
- Grand Palladium Lady Hamilton Resort And Spa
- Grand Palladium Lady Hamilton Hotel Lucea
- Grand Palladium Lady Hamilton Resort & Spa Jamaica/Lucea