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Grand Palladium Jamaica Resort & Spa
Ranked #2 of 3 Hotels in Lucea
Certificate of Excellence
Reviewed 5 May 2014

Just returned from Jamica april 27-may 3. Everything was great. Staff was always friendly, The bartenders were great. The first day left a note & tip in fridge asking for extra water & beer
received extras everyday. Had no problem with A/C. room was always cool. Buffets & Restuarants were always good. If I go back to Jamaica I will definitly stay here

  • Stayed: April 2014, travelled as a couple
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Thank marlon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this reviewResponded 14 May 2014

Dear marlon1,

Thank you for taking the time to share your review based off your recent stay here at the Grand Palladium Jamaica. We are elated that you have enjoyed your vacation and all that our Resort has to offer. We are grateful for your positive comments about the accommodations, the delicious meals and the competent service received from our staff.

We look forward to your visit in the near future as it was our pleasure hosting you on this visit. Until then, best wishes.

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3,420 - 3,426 of 7,155 reviews

Reviewed 4 May 2014 via mobile

This was our 2nd time visiting Grand Palladium, and was looking to have the same experience as before. When we arrived to our suite we noticed the a/c wasn't working. We had to call the reception desk to request an engineer. No one arrived after 2 phone calls. My fiance and I slept in a hot room for our first night. Not to mention, the room reeked of mildew upon arrival.

The next morning we spoke to Guest Relations, and they stated there would be no compensation, due to us booking through booking.com. However, we paid room,tax, and upgrade fee through hotel upon check-in. Once we were told that nothing would be compensated for the lack of a/c, I requested to speak to someone of higher authority. That's when the director(Eduardo) came to assist. He was very robotic, insensitive, and unhelpful. He reiterated the same spill, and did nothing. He stated I would need to make a complaint through booking.com to receive any compensation, which is ironic since I paid at the hotel.

All in all, my trip was ruined with multiple trips to the Front Desk, and no a/c. However, there's staff at the property who were beyond amicable and hospitable. Amoya, Javon, Marlene (bartenders) all deserve recognition for going over and beyond in their service. They engaged with us at the bar, and even tried to get us help with the a/c issue. Marlin in Xaymaica is always the best (we remembered him from our last visit).

I would recommend other properties in Montego Bay that are more service-oriented vs. this actual property. It's sad when the Director lacks empathy and urgency to rectify guest issues.

  • Stayed: May 2014
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7  Thank H S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

We were treated great from the minute we got til we left. HIGHLY RECCOMEND the Negril beach tour. The beach is gorgeous. I stayed in Grand Palladium at rivera maya. Saw a lot of similarities. But I was there to see a different country and different culture. Our funjet representative treated us very well. Helped if any problems.

Room Tip: We requested a room on main floor, since I had a friend who had hard time on steps. No elevators at...
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  • Stayed: April 2014, travelled with friends
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Thank poohhunny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this reviewResponded 14 May 2014

Dear poohhunny1,

Thank you for taking the time to share with us your review based off your stay here at the Grand Palladium Jamaica. We are elated that your vacation with us was a wonderful one and that you enjoyed all that our property has to offer. It is also great that you took the opportunity to visit other beautiful areas of Jamaica.

We welcome your return in the future as it was our pleasure hosting you on your last stay. Until then, best wishes from our Palladium Family!

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Reviewed 4 May 2014

Stayed on the Jamaica side (Villa 11-ground floor). Rooms are spacious but dated. Had issues with the shower flooding a few times. The food I would say is average. Ate at the steak (Bubba's) which I found to be well above average, Italian was fair and Asian was so so. The Buffet's were also just ok, but did have many options. Best was the Jerk Hut. A MUST try if you go.

The resort is huge, and requires a lot of walking if you are not in one of the closer buildings. That being said, they do a good job of keeping it clean. Beaches, if you call them that are not great, accept for Sunset Cove, which is very nice.

The reason I did not give 3 or 4 stars is the incredibly poor and at times rude service. No offense, but I don't care that it's island time. I want and expect good service. Many times was passed up by the staff, only to sit and wait for 10 to 15 min to be acknowledged at the table or bar. Found this to be the case for most of my 8 day stay. Will not go back. Been to 4 All-inclusives, and this by far was worst experience service wise.

  • Stayed: April 2014, travelled as a couple
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5  Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

I won a work incentive trip to the Grand Palladium Jamaica Resort and returned 3 months later, due to the beautiful property, friendly staff and all around fabulous service. I have gone to many all-inclusive resorts in many countries, and this is the first place I have PAID to come back to and will be back again soon!

  • Stayed: April 2014, travelled with friends
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1  Thank KandiH63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this reviewResponded 14 May 2014

Dear KandiW63,

Thank you for sharing with us your review based off your wonderful vacation spent here at the Grand Palladium Jamaica. We are pleased to know that you enjoyed all that our Resort has to offer and that your expectations were met. We are happy that we will be your Resort of choice for another vacation nothing short of Grand!

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Reviewed 4 May 2014

Just returned from the Grand Palladium yesterday. We were a little skeptical after reading some of the reviews. We have been to probably 10 resorts throughout Jamaica, Mexico and Domincan, and I can honestly say that this was one of the best. The property is absolutely massive. The pool is huge (good temp. water), no problems getting chairs in sun or shade an plenty of bars to get drinks. I would strongly recommend taking your own drinking mug though...the drinks are very small. We ate at the steakhouse, oriental and italian restaurants. All 3 were fabulous! The food in the buffet was always really good also....much better than we've had at other resorts. I don't really have anything negative to say about this resort other than we had wished that the restaurants, shops, and sports bar were better air conditioned. There really isn't anywhere to go to really cool off. The air in the rooms isn't even that cold....but honestly, this was the very least of our worries because everything else made up for it. From the time we checked in to the time we checked out, the staff were friendly, courteous, and always making us feel welcome. I would definitely return to this resort, and will certainly recommned it to family and friends. Beautiful weather....very little humidity, just nice and HOT! If you are planning to go to Grand Palladium, ignore any bad reviews. This place is beautiful!!!

Room Tip: Ocean view rooms in Villa 12.....beautiful and peaceful!
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  • Stayed: April 2014, travelled as a couple
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4  Thank Kimbers2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this reviewResponded 14 May 2014

Greetings Kimbers2013!

Thank you for taking the time to share with us your review based off your stay here at the Grand Palladium Jamaica. We are elated that your vacation with us was a wonderful one and that you enjoyed all that our property has to offer.

As a 5 Star Resort we pride ourselves in the level of service which we provide to our guests. It is important that our guests have a grand vacation and it is great to know that you enjoyed all that we have to offer.

It was our pleasure hosting you and we welcome you to visit again in the near future for another vacation nothing short of Grand!

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Reviewed 4 May 2014

We were quite concerned after booking this hotel due to some of he reviews. I must say we were not disappointed. The hotel is nice. It's name speaks for itself. It is grand and nicely decorated with lots of atmosphere. Staff were friendly and helpful. We were happy with our room. It was a junior suite with sea view in villa 12. Food was nice. Don't know what all the fuss was about Bubbas this was our least favourite restaurant. Loved the Jamaican restaurant and the Chinese one. The buffet restaurant was nice too as buffet restaurants go. Entertainment at the hotel was very good. Our only issue was the location. In the middle of nowhere which is fine if you hire a car or want to spend all your time in the resort but if you want to wander off site a cab to anywhere is expensive Location is the only reason we won't stay there again. The hotel spa is lovely too. We know quality and always stay in 5 star hotels and whilst it is not Sandals. It definitely competes with the Rui Palaces and better than the club Rui chains. Great for families, groups and couples. For the fitness people. It has a good gym and you can also jog around the resorts. We were in villa 12 so it was not a long walk to restaurants and lobbies etc. thought the wifi package was far too expensive but you can pick up free wifi in the lobby. Don't listen to negative reviews go and see for yourself. Thoroughly enjoyed our stay.

Stayed: April 2014, travelled as a couple
4  Thank KempoQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this reviewResponded 14 May 2014

Dear KempoQueen,

Thank you for sharing your review based off your last vacation experience here at the Grand Palladium Jamaica. We are pleased that you thoroughly enjoyed all that our Resort has to offer, from the luxurious accommodations to the delicious meals which were had. We welcome your return in the future as it was our pleasure hosting you on your last stay. Until then, best wishes from our Palladium Family!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Palladium Jamaica Resort & Spa

Address: The Point, Lucea, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Hanover Parish > Lucea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lucea
Price Range: £193 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Jamaica Resort & Spa 4*
Number of rooms: 544
Reservation Options:
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Also Known As:
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort And Spa
Grand Palladium Jamaica Resort & Spa Lucea

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