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“Awesome!!”

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Grand Palladium Jamaica Resort & Spa
Ranked #2 of 3 Hotels in Lucea
Certificate of Excellence
Tulsa, Oklahoma
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome!!”
Reviewed 19 June 2014

Just returned from a 6 day stay. Nothing bad to say, except that it was very difficult to get the shuttle back & forth to the rooms, and as the hotel is so large, it was a great deal of walking. However, I was expecting this, so I really can't complain. Check in was not an issue, nor did we have any problems with leaky showers, cracked tiles, etc. This is not the Trump Plaza, but it is exceptionally nice, especially for the price. We definitley got our money's worth just in food & drinks. I will definitley recommend and will go back for sure. Be sure to check out the Poseidon Restaurant by Sunset Cove, excellent seafood and wait staff.

Room Tip: If you want to be closer to the action, ask for a room near the main pool.
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank Loretta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, 24 June 2014
Dear Loretta B,

Thank you for sharing your review based off your last vacation experience here at the Grand Palladium Jamaica. We are pleased that you thoroughly enjoyed all that our Resort has to offer, from the luxurious accommodations to the delicious meals which were had. We welcome your return in the future as it was our pleasure hosting you on your last stay. Until then, best wishes from our Palladium Family!
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English first
Dallastown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 June 2014

Grand Palladuim is not a nice place to stay.these are the reasons why. 1 service was bad from day one. Did not get the room we order there was 12 of us that went.Rooms had a musty oder that was really bad.Out side the room smelled like raw sewage.Hair dryers did not work . irons did not work. We had no towels in the room .no towels in pool area.Refrigerator were not stock and not keeping things cold.Air conditioning did not work well.Staff not very freindley.Half of the staff did not speak to you.We were approached by staff to buy marijuama as soon as we got there.Some were given rooms wirh 2 double beds instead of a king size bed.Things in shower were broken. We had to wait two to three hours before we got our food and drinks. We will never go back to that hotel . We will not recommend this hotel to any one . We were there May 17th to May 24th 2014.To many other things wrong with this hotel. Not worth the money. Should not be a 5 star hotel.

  • Stayed May 2014, travelled with friends
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Helpful?
3 Thank Randi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 June 2014

We stayed at the Grand Palladium from June 14 to June 18th... and it was an AMAZING, beautiful trip. I was a little hesitant from reading Tripadvisor reviews about this place, but please DO NOT listen to those negative reviews because this place was absolutely wonderful. We met so many fun people from all over the world and had a great time throughout our stay. The drinks are STRONG and the food is outstanding. My favorite was the Steakhouse and Mexican restaurant. The Sunset Cove beach was so relaxing with great snorkeling and clear water to swim in... we spent most of our time here just enjoying the beautiful sea.

The pool really is massive and I loved the recliners in the pool! The staff everywhere was very helpful and kind and we did not run into one rude person at all.

The rooms, even with AC, are a bit warm and the fridge did not get that cold, but we expected that coming to Jamaica and you get used to it because its really not that bad! We had a beautiful view from our room (Room 1725) and although it was a bit further from the main part of the hotel, we did not mind the walk at all and actually enjoyed it because you really could not beat the view from our beautiful massive room/balcony.

We had some ants in our room too but only if we left sugary drinks or food lying around so be weary of that... and if it becomes so much of an issue for you, just call maintenance/exterminator and they will have it taken care of! Any time we needed help maintenance came and helped us right away.

I literally cannot say enough great things about this resort because it was so amazing! I have been to many islands (St. Thomas, Hawaii, Dominican Republic and Antigua) before Jamaica and I must say... this was probably our favorite, unfortunately it ended too quickly and I miss it already! Everything about the resort is literally GRAND! Their is so much to do from shows every night to live music at the Infinity bar to parties on the beach... you will NOT be disappointed.

Room Tip: We stayed in Room 1725 which was a corner suite so there was no one on our left side, and although i...
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  • Stayed June 2014, travelled as a couple
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Helpful?
3 Thank kristin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, 24 June 2014
Greetings kristin m!

Thank you for taking the time to share with us your review based off your stay here at the Grand Palladium Jamaica. We are elated that your vacation with us was a wonderful one and that you enjoyed all that our property has to offer.

It was our pleasure hosting you and we welcome you to visit again in the near future. Please feel free to contact us if there is anything that we can do from this end. Until your next stay, best wishes from our Palladium Family.
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Massillon, Ohio
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 June 2014

Grand Palladium was definitely a 5 star top notch hotel. The Hotel is divided into 2 parts(Lady Hamilton & Jamaican) The complex expands appx. 1 mi. in length. Beautiful infinity pool along with 2 other smaller pools hidden in the complex. 4 lovely beaches, Sunset Cove, being the most beautiful. 13 great restaurants of many cultural distinctions. Staff is fantastic! Especially a young lady at front desk named Channa Lee Brown. This woman went above and beyond any expectations. Friendly, helpful and kind. Channa Lee Brown took care of any existing problems immediately, actually giving me a courtesy call everyday to make sure plans were above standards. What a wonderful employee of the Grand Palladium! Marlon Lindey desk reception was another excellent employee. He made sure our dinner reservations were in place, thus insuring a no wait dinner process. Our maid Angela Walker is another above standard employee. This woman not only can make a tight bed, the room was spic and span. She insured all personal needs were met, going so far as to thread a needle for me. What a sweet caring woman. Grand Palladium has 3 gems for employees, along with all other staff. Everyone was super friendly. This is a huge complex and even the gardeners helped diirect me to my destination. What a fabulous hotel. A special THANK YOU to Channa Lee Brown and all the wonderful staff at Grand Palladium. Keep up the excellent work! Jenifer McDonald

Room Tip: Rooms in the middle of the complex are close to the infinity pool and most restaurants
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  • Stayed June 2014, travelled with friends
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    • Cleanliness
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Helpful?
6 Thank Jenifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, 19 June 2014
Greetings!

Thank you for taking the time to share your review based off your recent stay here at the Grand Palladium Jamaica. We are elated that you have enjoyed your vacation and all that our Resort has to offer. We are grateful for your positive comments about the accommodations, the delicious meals and the competent service received from our staff. We will be sure to pass your kind words to Channa Lee, Marlon and Angela.

It was our pleasure hosting you and we welcome you to visit again in the near future. Please feel free to contact us if there is anything that we can do from this end. Until your next stay, best wishes from our Palladium Family.
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Churubusco, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

Read the reviews before we left and were a little leery. We stayed at the Lady Hamilton and had no issues with the room other than the shower was slow to drain. Wonderful place. We were there from June 12 through the 17th. Planning on going back and taking more family members. The pool was nice and the service was as expected. It's Jamaica. There are shows each night and the entertainment was amazing. This was our first inclusive and it met every expectation we had.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank heinkli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, 19 June 2014
Dear heinkli,

Thank you for sharing your review based off your last vacation experience here at the Grand Palladium Jamaica. We are pleased that you thoroughly enjoyed all that our Resort has to offer, from the luxurious accommodations to the delicious meals which were had. We welcome your return in the future as it was our pleasure hosting you on your last stay. Until then, best wishes from our Palladium Family!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2014

We stayed at the Jamaica side of the Grand Palladium Resort & Spa from June 5th through the 9th. My wife and I were there for our 10th wedding anniversary. I would like to say that the resort is very nice and that you should not pay attention to all the people giving bad reviews. The pictures of the resort you see are exactly what they look like. The staff members were very friendly, kind, warm and willing to help at all time. The rooms were cleaned everyday, you see the staff working around the resort all day to make sure that the environment is clean. The resort provided security staff around the resort to make sure people were safe. We stayed in a one bedroom suite with balcony/terrace on both corners of the suite. The air condition in our rooms worked perfectly ok.
When we arrived, our suite was not ready but the receptionist informed us that we could go to another room (a temporary room they usually provide for guests) to shower and change our clothes if we desire to do so. She also suggested other things that we can do while they prepare our room. The room was not ready even at the time they told us it would but there were so many things we did while we waited.
The receptionist provided a welcome package when we checked in, if you want to take advantage of the amenities at this resort, you need to read this package and all other information provided in the booklet in your room as it tells you locations and schedules of the restaurants, pools, shows /events etc. There were lot of things to do.
My biggest issue was the bed in our room, it wasn't comfortable at all, I woke up with achy body every morning throughout our stay. Some of the people we met said they had the same experience with their beds but when they complained the hotel provided bed pad for them which made it better.

Room Tip: One bedroom suite on the ground floor was perfect for us, corner suites are larger and you will hav...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bolaji A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, 19 June 2014
Dear Bolaji A,

Thank you for sharing with us your review. We appreciate the time which you have taken to bring to our attention the pros and cons of your vacation experience here at the Grand Palladium Jamaica. We are overall pleased that you and your family enjoyed your overall stay with us.

We must apologize for the unfavorable happenings throughout your stay and will see to it that corrective action is taken to rectify each.

We would love to be given the opportunity of hosting you again in the future so that you may have a vacation nothing short of Grand. Feel free to contact us if there is anything further we can assist with from this end.

Best Wishes
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Level 6 Contributor
465 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 17 June 2014

This looks to be what was once a fabulous place to stay. However, the maintenance hasn't been kept up. Peeling paint everywhere, broken light fixtures, dirty & torn curtains in both rooms, also, slight odor in both rooms, bedding wasn't very comfortable - hard to believe it is only 6 years old. Some staff very friendly, some almost rude and ignore you
Ala cart restaurants had no or little ac....80 degrees every night, nearly unbearable,
Was told room will be ready in 5 minutes it took an hour. One room TV didn't work, refridge barely kept things cool. One day didn't get fresh towels, called front desk, but they still didn't arrive. They Next 2 Days Didn't get wash clothes.

1 nite had to wait nearly 2 hrs for a table for dinner, so be there right when they open, unless you want the buffet ( if they would have told us it would be that long we would have went somewhere else, but they wouldn't tell us how long)

Food was pretty good, we enjoyed the mexican, asian, steak, Italian & creole restaurants,

Poolside, they ran out of towels every day, Certainly not our favorite vacation.

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
2 Thank dsherley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Palladium Jamaica Resort & Spa

Property: Grand Palladium Jamaica Resort & Spa
Address: The Point, Lucea, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Hanover Parish > Lucea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lucea
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Palladium Jamaica Resort & Spa 4*
Number of rooms: 544
Reservation Options:
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Also Known As:
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort And Spa
Grand Palladium Jamaica Resort & Spa Lucea

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