We are sitting in the pool side bar on our last day writing this.
Upon arrival our check in was fairly fast, however it wasn't very busy. We didn't receive a welcome cocktail, but saw that others did on some days.
We got to our room and there were no hand towels and the minibar had two cans of soda. This was quickly rectified once we informed reception, however we would have expected this to have been checked prior to our arrival.
Housekeeping was not great, toiletries were not replenished and the floor wasn't cleaned.
Our room also had a leak by the aircon unit so we left a towel on the floor permanently, we thought housekeeping would report and rectify this, instead they just placed a fresh towel on the floor to catch the water!
The food was "ok".
This was a holiday joke for us, all the restaurants were mediocre with varied levels of service - some good, some bad. Many of the staff seem disinterested.
The best restaurants were Indian, Creole and Steak House.
The Sports Bar was good (24 hour) but only opened for one day of our holiday and services transferred to the Poseidon due to refurbishments.
On the last day of our holiday we went to the Poseidon for a late lunch....
The restaurant was about half full. We waited 10 mins and weren't seated so we sat down and found a menu. We then waited 45 mins before a waitress came over to take our order. We were then advised that we needed to speak to the chef as the kitchen was no longer serving food. We were a little confused and frustrated as they were meant to serve for an hour longer. We then spoke to the chef and he reluctantly said he was still serving. Some guests nearby told us that they had waited for 2 hours for their food to arrive. According to the waitress the kitchen were not happy to be serving the same food as the Sports Bar and it showed by the chaos.
The Tubing and Banana Boats were broken so not available. The Kayaks, Pedallos and Paddle Boards were all first come, first serve. You had to hover near the shore to grab them as there was no queuing system.
The beaches are very rocky and quite small. The infinity pool was very nice.
We got slightly annoyed when constantly being asked whether we had been given our welcome pack or if we wanted spa treatments. We understood you had to listen to a presentation and you got a discount at the spa. We really weren't interested and resented the hassling and pushy nature of the staff.
We would be concerned if we were here in high season as they seemed to struggle with a half full hotel in low season.
If we came back to Jamaica we wouldn't stay here again.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea