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“A Wonderful Time Was Had By All!”

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Grand Palladium Jamaica Resort & Spa
Ranked #2 of 3 Hotels in Lucea
Certificate of Excellence
Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A Wonderful Time Was Had By All!”
Reviewed 1 June 2009

My husband and I along with his two brothers and wives spent a wonderful week (May 16-23) at the Grand Palladium Lady Hamilton Resort and Spa. You never know if pictures will do justice to the location. It was just as beautiful as all the pictures. We were a little apprehensive after reading some reviews prior to going. There were mentions of broken tiles in the pool, bad service, etc. There were some broken tiles in the pools but crews were constantly working to repair them. Our service was excellent throughout the whole week. We weren't sure about beach towels. They were provided. You will receive towel cards when checking in. You leave your card for a beach towel and retrieve your card when finished. If you lose your beach card, you will have to pay $20.00. The only restaurant that there was a wait for was Bubba's Grill. We waited more than an hour-but trust me, it's worth the wait! You will be serenaded by the waiters, the food and service is excellent! The only thing that was a surprise was that we were expected to leave tips for every service (housekeeping, waiters, bartenders, etc.). We were under the understanding that tips would be included. Other than that, our stay was wonderful. The staff treated us like royalty. We couldn't have aked for a better week!

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dkboeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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new york
1 review
Reviewed 1 June 2009

as per our arrival on may 21 2009 the air conditioner was not working which went on for 3 days until the 4 th day they finally switched us 2 another room with the same problem still continued. They lied to us from the begining that it was an isolated problem which was not. Upon my departure i finally got a hold to speak with the general manager whom admitted that tho whole resort is affected do to 50% of electric power provided to the resort . there for they lied to me from the begining . they also promised me that on sunday to have my bags ready for a room switch by 12 oclock noon. that never happened i had to yell to get my room which they promised me which i did not get to 3:30 that afternoon . I had to stay on the resort for approx 8 hours until finally the room was ready. Upon speaking to other guest they were aloso unhappy. also note that this resort is supposed to be 1 year old shame on them this is not again not a 5 star or 4star .Also note that the tiles in the pool area were falling off and the beach front is some what neglected i can go on but i think you got the point . BE AWARE also note the general manager is jose luis rey who claimed to me that he was not aware of this until my departure which to me represents poor manage ment and quality control and service to the public......

  • Stayed May 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvtwohide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 May 2009

The resort is beautiful. There is beachfront, and plenty of it, and the food is really good. This is coming from an EXTREMELY picky person. The gifts in the gift shop are not over priced. Everyone wants a sea-view room. I requested, yes, requested one, as well, but there's only so many to go around. The tiles are coming loose in the pool, but things don't last forever. they need repairing after a while, and the resort was working on this. I saw plenty of people tipping. I, for one, was one of them. Maybe everyone was'nt tipping, because there are signs telling you that the tip is INCLUDED in your trip price, but you may tip if you feel you received exceptional service. My room was cleaned EVERY day, and I stayed for two weeks. ALL of the staff is friendly, and I never once seen any foreign object in ANY of the food, including a fly or hair. The resort is an open outside resort, and flies are proned to be in the air, but again, I NEVER seen any on the food. The beds are hard. I must say that, but all in all, the resort is a nice resort, and is worth the money and time to stay there. There was always plenty of lounge chairs available for the guests, and the guest were all friendly toward each other. I travel often, and am very picky about where I stay, and am very particular about the food I eat, how it is prepared, and the service that I receive from the server, but the resort put forth a generous effort to be accomadating and kind throughout my stay. The resort is quite a distance from Montego Bay airport, but if your'e on vacation, don't be so cheap. pay the cab fare, or go in on it with some of the other guests.

  • Stayed May 2009, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank sirreecee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 May 2009

We just got back from a week at this resort, and i just can't get over how people complain about such silly things, Service was good...sometimes a tad slow....Karlene was by far the BEST! we just loved her!
Common sense people, if you havn't notice this resort is "energy efficient" so when you leave the room there is a timer and everything shuts off...maybe why it is hot......here is a tip....keep one of the keys in while you are gone and keep the Ac on....it will be cool...we actually were cold at night at some point.
Another reason they don't give more towels than needed because they like to conserve the water and not wash more than needed.....if they are not on the floor they will assume they are clean...otherwise they will leave you new ones.
Food was pretty good....they had a wide assortment to choose from.
Beaches were nice...some were small but definetly nice, spa service was good as well!
As for it being in "Montego bay" it is not, but if you get a driver from the Juta company on there day off, they will drive you anywhere from morning to night for 25 a person.....the 4 of us went anywhere we wanted and stayed out as long as we wanted for 120 for us 4.....Stephen (driver) is the best and the nicest man......we went to Rick'c Cafe twice and local beach in Negril (very quiet and huge!) shopping you name it. it beats paying 30 back and forth for a period of time for one place.
Rooms were clean and spacious......some of the rooms are for from the resort but that is why they have the little shuttles...we were in building 20. It is a resort so expect that you will walk.
I don't know what more to say, but i had a great time and eerything about the place was pretty good so i would definetly go again!
Don't let the reviews scare you, people will find just about anything to complain about

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jay2184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hyde Park, New York
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 May 2009

My husband and I just returned from Montego Bay today. We're generally not complainers when we're on vacation. Just give us a clean functioning room and it's all good, but I have to say that this hotel was a major let down for us. We've had better stays at 3 star hotels.

Check In Process:

Took about 40 minutes before we got a room. They told us the room was being cleaned and asked us to get a drink at the bar and come back in 15 minutes. We came back, and the room was still not ready, so they assigned us a different room than the one we were initially going to get. This second one involved a longer walk to the main building.

Room Condition:

1) The AC was not cold enough, felt humid in the room at times. (Notified front desk, and was told they would look into it, but nothing was done)

2) There was a water leak in the bathroom ceiling.

3) The safe was running out of battery. (We notified the front desk twice and nothing was done to rectify that.)

3) Jacuzzi Tub: Filthy

4) Lot of power outages

5) Fridge was not cold.

6) The room was generally clean. The maid actually mopped the floors and tidied up the room very nicely. The mini bar had about six 20 ounce sodas, 2 beers and 2 bottles of water.

Location:

This hotel is not in Montego Bay as they represent it in many travel sites. It is actually in Lucea which is 20-30 minutes from Montego Bay and 45 minutes -1 hour from the airport. We were there for 3 full days and spent about 12 hours in the buses between the 3 days going to activites. The most travel time was spent going to the Dunns River Falls which took 3 hours one way with traffic. Not an ideal location. Almost every activity required a minimum of 45 minutes drive one way.

Pool: Pretty and lots of beach chairs for Sun Bathing. The swim up bar was very nice.

Food: Loved the mexican and the buffets. They don't take reservations. Its first come first serve. The best time for dinner is between 5:30-6:30pm if you want to avoid long waits.
The Indian was terrible, and the Jamaican restaurant was decent.

Beach: Very rocky. There's really not much of a beach. Lots of rocks. Need water shoes. Water was nice.

We enjoyed out vacation for the activities that we did. Didn't like the location of the hotel. Would have preferred one in Montego Bay which would have been much closer to shopping and activities. and better beaches.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel4Life1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2009

I recently stayed at the Grand Palladium with friends. The resort is very big and beautiful. The rooms were also big and clean. The food was okay but it is an all-inclusive resort so you can't expect much. For breakfast and lunch, there were quite a few buffet restaurants to choose from and for dinner there were 6 specialty restaurants. The steak house was very good and the others were decent. The staff is extremely friendly and hardworking. We spent most of our time at the pool which was huge so it never felt crowded. I was very disappointed with the beach at Paradise Cove. It was very small and the sand wasn't very clean. Overall, I was pleased with my stay at this hotel.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NY500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bronx, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2009

We just came back from the Grand Palladium Jamaica. we were pleased with our experience here. The resort is modern and well maintained, and the staff was very friendly and helpful. Check in was quick and easy, and we lucked out with a great location in building 11 near the main building - others were not so lucky and had long walks back and forth to rooms. The pool and pool bar were fantastic, the beach OK but not very large or compelling/high quality. The food options within the all-inclusive package were the best variety we've encountered.The best was the poseidon ,we had lunch and dinner there almost everyday.You must try the jerk chicken and the paella at the sunset cove.Complaints are - inadequate AC (apparently the same in all rooms - a real shock considering how new the place is), Another complaint is the entertaintment part is weak. They need to pick up on that part the night shows were corny and lack of variety. The bands at the bar at night were very good .Another was the power kept going off almost daily. Overall it was a good experience and we will go back .

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smiley927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Palladium Jamaica Resort & Spa

Property: Grand Palladium Jamaica Resort & Spa
Address: The Point, Lucea, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Hanover Parish > Lucea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lucea
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Palladium Jamaica Resort & Spa 4*
Number of rooms: 544
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Also Known As:
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort And Spa
Grand Palladium Jamaica Resort & Spa Lucea

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