Please take heed to my warning about this resort. I read the comments here after I paid for the trip and I am extremely disappointed that I went.
I really ran out of room on my title. This resort ruined my hard earned vacation. Here is the rundown:
Men have to wear pants to dinner. Who packs pants to wear in Jamaica? Women wearing bathing suits as tops can not enter any dining facility. Keep in mind, it is over 80 degrees all day in Jamaica. They DO NOT accommodate large groups who want to eat together. We had to leave the Asian restaurant because the “manager” argued at us and lied about our seating request, even though she wasn’t present when we asked to seat 11. Yes I said Asian. The had all types of food there EXCEPT Caribbean food. I was not pleased to say the least.
You are at least 45 minutes from Montego Bay and Negril. That'll cost you a lot of money plus tip.
This is a beautiful place on the outside but it's the small things that make it so unattractive. I submitted some pictures to prove this is not over exaggeration.
The place is filled with cigarette smoke no matter where you go. My sister’s second room was infested with it. The housekeeper said she didn’t have spray and with no Air Conditioner in her room she kept a headache for the rest of her stay.
Washcloths seemed to be a hot commodity because nobody in my party could get one until we threatened not to tip them.
Mildew and dampness. The phones reeked of mildew, the beds, couches, everything in the room was damp. The mildew caused my sister to get sick.
Stole my money. Literally, they never had change so they owed me. When I went to collect the money they owed me, she said the person who owed me the money was not in and I couldn’t get it until she arrived. I was leaving that day so I couldn’t get my money from them.
The pools closed at 6 p.m. and the adult pool closed at 12 a.m. It was the smallest pool on the resort. The tiles in the pool and barstools are missing and broken, not to comfortable on your feet.
I mentioned my sister’s A/C not working, it took the last day of our stay for an engineer to ask about the ac unit in the room as she was packing up.
The ipod dock in my room was broken, they lied about replacing that. I couldn’t use it the entire stay.
They did not care, they lied, they do not follow through, they had attitudes, they are in serious need of Customer Service Training. They constantly lied about getting us washcloths, they simply brushed us off whenever we needed something. Horrible.
The Engineer Shawn, stalked my cousin, walking in the room while she was asleep without knocking first, constantly knocking on the door while she was in the room, following her to the gym. He commented on us at the adult pool and what we did at the adult pool (he watched us the night we arrived). He even showed up to fix the stopped up shower in her room after she requested for him not to come to her room.
You were forced to sit in a smoke filled hot lobby to use the internet because the pricey wireless internet connection in the rooms were WEAK! I’d rather pay the $20 plus dollars a day than sit in those lobbies. No one was safe from the high levels of cigarette smoke in the whole resort. There are no Ethernet cables in the room.
I really can go on and on about this place but I’m getting frustrated. Sunset Beach in Montego Bay was so much better. They didn’t have all of the frills that this place has but it wasn’t falling apart and the customer service was 10 times better.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea